Customer Service Sales Rep

Christopher Eckstein

***********@*****.*** 727-***-**** Port Richey, FL

SUMMARY

Seasoned professional with well over 20 years of diverse experience, including a temporary role as a Remote Researcher, seeking a Remote position. Skilled in customer service, sales, and problem-solving, with a proven track record in increasing customer satisfaction and revenue. Highly proficient in multi-channel communication, research, and data analysis, adept at improving operational efficiency WORK EXPERIENCE

Metro by T-mobile Remote

Sales Rep Sep 2023 - Jan 2024

• Spearheaded customer service and sales initiatives at Metro by T-Mobile, consistently surpassing sales targets through personalized client consultations and effective promotion of product offerings and service plans. Meadow Oaks Golf & C.C. Hudson, FL

Outside Services Manager Aug 2016 - Dec 2019

• Oversaw the recruitment, training, and coordination of staff, enhancing team efficiency and elevating client satisfaction levels.

• Facilitated daily opening and closing procedures for operational facilities, ensuring smooth and dependable service delivery.

• Administered customer service communications and managed financial transactions, maintaining accuracy and integrity in all dealings.

Mattress Discount House New Port Richey, FL

Prospect Development Jan 2020 - Feb 2022

• Enhanced customer satisfaction and sales by delivering comprehensive service across phone, email, and social media, leading to a 10% improvement in customer satisfaction ratings.

• Designed and instituted customer development strategies that boosted effective sales outcomes by 10%.

• Resolved customer issues with adept problem-solving, diffusing tense situations and fostering positive relationships with stakeholders.

• Contributed to a significant growth in revenue and customer retention by effectively promoting products, managing events, and ensuring a hospitable environment for clients. Second Look Inc.

Remote Researcher Jul 2015 - Aug 2016

• Conducted comprehensive research on client and customer preferences, delivering detailed reports and Excel spreadsheets that informed company follow-ups.

• Analyzed data to provide actionable insights and recommendations, enhancing the company's client attainability and strategic decision-making processes.

• Collaborated with team members and department heads to align research outcomes with business goals, improving the efficiency and effectiveness of research initiatives. SKILLS

Exceptional Customer Service • Strategic Planning • Strong Client Relationships • Excellent Interpersonal Skills • Exemplary Team Leadership • Skillful Negotiations • Effective Business Development • Meticulous Organization

• Sterling Sales Track-Record • Notable Creativity • Solid Operations Management • Adaptable Problem-Solver • independent work ethic • Outstanding Time Management • Superlative Communication • Strong Self-Motivation • First-Rate Attention to Detail

REFERENCES

Available upon request

EDUCATION

Osceola High School

Graduate Diploma

Seminole, FL

1993

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