Administrative Assistant Customer Service
Resume:
Antoinette Piper
*****************@*****.*** 972-***-**** DeSoto, TX
Summary
Seasoned Paralegal, Administrative Assistant, and Customer Service Representative with 19 years of experience, in financial, attorney office, logistic, and call center. Skilled in resolving complex customer issues, leveraging extensive product knowledge, SLA adherence, Slack, Needles, AS400 and advanced computer experience. Seeking to bring expertise to a dynamic role. Work Experience
Sparks Group
Administrative Assistant/ CSR Remote Dallas, TX May 2024 - Present
Answering phones, taking messages, and transferring calls.
Scheduling appointments, meetings, and conferences, and updating event calendars.
Preparing memos, invoices, reports, and confidential documents.
Maintaining databases and filing systems, and arranging staff meetings.
Facilitating communication across departments.
Helping implement new programs and systems, conducting fiscal reviews and surveys, and assisting visitors.
Manage complex customer issues with autonomy, ensuring a professional and empathetic response under high-pressure conditions.
VXI Global Solutions
Customer Project/ Remote Dallas, TX April 2022 – May 2024
Provide customer support by addressing a diverse range of inquiries using computer-based resources.
Analyze and resolve account inquiries in compliance with established policies and procedures.
Keep abreast with program and service updates through continuous training initiatives.
Manage complex customer issues with autonomy, ensuring a professional and empathetic response under high-pressure conditions.
Express Employment Professionals
Customer Service Project/ Remote Dallas, TX Apr 2021 - May 2022
Analyzed and revised documentation to ensure accuracy and integration of qualitative and quantifiable data, enhancing overall data reliability.
Designed and implemented process improvements, streamlining workflows and contributing to the protection of intellectual property through the development of robust protocols.
Created and maintained automated email communications, and facilitated peer and new hire training, ensuring consistent knowledge transfer and operational efficiency. Robert Half Legal
Paralegal/Legal Assistant Dallas, TX Feb 2021 - Oct 2021
Conducted comprehensive analysis and thorough investigation of complex legal documents, ensuring accurate case development and management.
Managed database systems for document control, facilitated client communications, and maintained diligent follow-up procedures to support case progression.
Prepared a range of legal documents including demand letters and court motions, while also handling accounting responsibilities and document proofreading to support firm operations. Vaco - Logistic Company
Traffic Controller Dallas, TX Oct 2020 - Feb 2021
Coordinated truck load routing and managed warehouse documentation, including order processing and dispatch coordination.
Assisted in logistics planning and shipment preparation for the Traffic Operations team.
Served as a key point of contact for third-party carriers, ensuring meticulous document review and analysis, while promptly addressing customer requests and claims. Walden Security
Commission Officer Level III Irving, TX Aug 2017 - Oct 2020
Monitored security systems, including CCTV and alarms, ensuring coverage of key areas such as transit platforms and parking lots.
Responded to incidents with appropriate actions, maintained detailed reports, and managed communication through answering and transferring calls.
Coordinated logistics by organizing meetings, scheduling appointments, overseeing account management, and handling mailroom operations including package sign-ins. Robert Half Legal & Accounting
Paralegal/ Legal Assistant/ Receptionist Dallas, TX Sep 2014 - Dec 2018
Conducted comprehensive reviews and analyses of complex legal documents, ensuring accuracy and confidentiality throughout the process.
Managed an extensive database of legal documents, streamlining case task organization and prioritization to maintain efficient workflow.
Demonstrated strong problem-solving skills, effectively simplifying intricate issues and contributing to project development with proficient writing, negotiating, and planning abilities. RemX Specialty Staffing
Client Service Specialist/ Receptionist Dallas, TX Oct 2014 - Feb 2015
Delivered comprehensive customer service, handling inquiries and resolving complaints through multiple channels including in-person, via phone, and electronically.
Assisted with product order assessments and supported interdepartmental needs through meticulous bank transaction research and document management. Skills
Customer Service, Legal Drafting, Escrow, Litigation, Proof Reading, Microsoft Office, Loan Processing, Needles, Slack, AS400, Accounts Receivable, Excel, Microsoft Outlook, Time Management, Bankruptcy, Accounting, Communication, Human Resources, Word, Organization, Office Administration, Underwriting, Microsoft Word, Data Entry, Legal Research, Receptionist, Personal Injury Law, Personal Assistant Experience, Medical Terminology, Paralegal, Accounts Payable, Security Level 2/ 3, Business Management, Typing, Analytical, Problem-solving, SAP, Supply Chain
Education
Arlington Career Institute
Legal Studies Apr 2011
Nurse Aide Academy
Nurse Assistant Mar 1990
Business Management Center
Business Management Dallas, TX, US
Certifications
Paralegal Certificate
CNA
Contact this candidate