Baton Rouge R E
Resume:
MELISSA RISER
P H A RMACEUTICAL SALES R E P R E S E N TATIVE
*******.*****@*****.***
Baton Rouge, LA 70810
Contact
Results driven professional with excellent leadership and selling skills. Proven track record in pharmaceutical sales with AstraZeneca, showcasing exceptional organizational and communication skills. Mastered multitasking and problem-solving to exceed sales goals and develop strong relationships within the medical community. Transitioned to dedicated family care, demonstrating adaptability and a positive attitude. Achievements include expanding business operations and implementing effective sales strategies.
P r o f e s s i o n a l Summary
S k i l l s
Consultative Sales
Management
Competitive Market Research
New Business Development Pricing & Contract
Negotiation
Customer Relationship
Management
Doctor Development &
Retention
Sales Team Building &
Management
Interpersonal Communication
Project Management &
Organization
P&L/ Budget Management/
NEC
Revenue Projection &
Forecasting
KPI Definition & Management
PROFESSIONAL BREAK
PROFESSIONAL CAREER BREAK — Monroe, Louisiana
Jan 2019 - Sep 2024
RESPIRATORY / PHARMACEUTICAL SALES SPECIALIST
ASTRAZENECA — Baton Rouge, Louisiana
Sep 2000 - Dec 2018
E x p e r i e n c e
Relocated to Monroe LA. for personal/family reasons. Engaged and oversaw day to day care for parents. Beginning with the care of my Father who was suffering with Alzheimer's and kidney failure. After his death, began care for my Mother who broke shoulder and arm. Then both knees. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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PHARMACEUTICAL REPRESENTATIVE
PROFESSIONAL DETAILING INC. — Alexanderia, Baton Rouge, Lafayette, New Orleans, Louisiana
Jan 2000 - Aug 2000
AstraZeneca LP contract Expansion Prilosec
team.
Demonstrated ability to identify potential clients and build relationships with them. Adhered to company policies and procedures related to ethical selling practices. Maintained accurate records of client interactions, sales data, and customer feedback. Ensured customer satisfaction through prompt resolution of complaints or queries. Created detailed presentations that highlighted product features and advantages over competitors' offerings. Developed and implemented successful sales strategies in the pharmaceutical industry. Presented product information, features, and benefits to customers in a clear manner. Identified opportunities for expanding business operations into new markets. Communicated regularly with management regarding progress on sales goals and objectives. Analyzed competition activities to develop competitive pricing strategies. Monitored trends in the industry including changes in legislation affecting pharma companies. Contacted new or existing customers to promote specific products or services. Advised customers on product usage to improve production. Provided customers with ongoing technical support. Completed expense reports, sales reports, or other paperwork. Visited establishments to evaluate needs and to promote product and service sales. Prepared sales presentations and proposals to explain product specifications and applications. Collaborated with colleagues to exchange information, such as selling strategies and marketing information. Visited pharmacies to determine product sales.
Initiated sales campaigns to meet sales and production expectations. Negotiated prices and terms of sales and service agreements. Attended sales and trade meetings and read related publications to obtain information about market conditions, business trends, environmental regulations, and industry developments. Studied documentation for new scientific or technical products. Stocked or distributed resources, promotional, or educational materials. Verified accuracy of materials lists.
Informed customers about issues related to responsible use and disposal of products, such as waste reduction and product and byproduct recycling and disposal. Mentoring and coaching training.
Analyzed customer feedback surveys to determine areas where improvements could be made. Created detailed reports outlining progress towards sales objectives and goals. Utilized effective communication skills to present product information and advantages to potential customers.
Established a network of contacts within the medical community to increase awareness of our products. Demonstrated knowledge of the pharmaceutical industry and its regulations when interacting with clients.
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ASSISTANT MANSION COORDINATOR
STATE OF LOUISIANA — Baton Rouge, Louisiana
Jan 1996 - Nov 1999
Sales and Management of special events, Promotion and sales collections of Governor's Mansion Foundation for Governor Mike Foster.
Assisted in the development of sales strategies for new products and services. Conducted market research to identify target markets for promotional campaigns. Documented all customer interactions accurately in company databases. Compiled customer feedback and provided reports to management on customer satisfaction levels. Developed positive relationships with key opinion leaders throughout the medical field. Developed strong relationships with healthcare professionals to promote pharmaceutical products. Managed inventory levels by forecasting future demand based on past performance data. Prepared detailed expense reports detailing travel costs associated with business trips. Maintained up-to-date records of all sales activities, including client meetings and presentations. Identified opportunities for business growth through analyzing competitor activity in the marketplace. Organized events such as seminars, conferences, trade shows, and other related activities. Contacted new or existing customers to promote specific products or services. Advised customers on product usage to improve production. Visited establishments to evaluate needs and to promote product and service sales. Prepared sales presentations and proposals to explain product specifications and applications. Visited pharmacies to determine product sales.
Verified that delivery schedules met project deadlines. Selected or assisted customers in product selection based on customer needs, product specifications, and applicable regulations.
Studied documentation for new scientific or technical products. Informed customers about issues related to responsible use and disposal of products, such as waste reduction and product and byproduct recycling and disposal. Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
Worked directly with Governor Mike Foster and project managers to develop schedules, monitor deadlines and coordinate resources.
Responded to telephone calls and emails from schools and organizations to answer questions or resolve problems.
Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs. Provided administrative support in scheduling appointments, organizing documents, and preparing reports. Used computer software and systems to enter data and review and draft documents. Ran the trusties department in the development of process improvement initiatives to increase operational effectiveness.
Organized data by creating spreadsheets or other visual aids for easier analysis.
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Utilized problem solving skills to troubleshoot complex situations involving multiple parties. Monitored budget expenditures on a regular basis in order to stay within allocated resources. Collaborated with cross-functional teams to develop strategies that improved workflow efficiency. Performed data entry for various departments to facilitate timely decision-making processes. Created presentations for senior management highlighting key achievements on projects. Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
Provided guidance and mentorship to junior staff members when needed. BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGEMENT/ MARKETING Dec 1988 UNIVERSITY OF LOUISIANA MONROE — Monroe, LA, US Education
Relevant Coursework
Product training for 7 different Pharmaceutical Drugs/ Products
Awards & Honors
NEC AstraZeneca-Outstanding Sucess Award, AstraZeneca STAT Champion, Symbicort Playing like a Champion
award, Symbicort #1 Club, Symbicort Rising Star
Nexium #1 Club, Nexium Dimension Cylinder Award,
Toprol XL #1 Club
District Training Associate, AstraZeneca President's Award
Seamless Cylinder Selling Award, Mentor for
AstraZeneca
National Convention/ Reginal Delegate
Extracurricular Activities
CASA, American Heart Association, American Diabetes Association, Brest Cancer- Commitee Chairman
Food Bank St. Vincent DePaul
Certifications
CPR
References available upon request
References
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