Team Lead Business Analyst

Steven C. Pavlak, MBA, MCSE

Greenfield, MN *****

*******@*****.*** 612-***-****

OBJECTIVES

A position in business systems management where I can utilize my many years of professional business and technical experience to provide outstanding service and satisfaction to the business and clients. EMPLOYMENT HISTORY AND ACCOMPLISHMENTS

Boston Scientific Corporation 2003 – Current

Senior Business Analyst, Systems – Operations Technology, Manufacturing IT

• Supervisor, Team lead, project management, cross-functional and global support of operations IT systems, liaison between different business units including Operations, R&D, PD and the IS technology organization.

• Merger/Acquisition integration, lean essentials team lead, business requirement analysis, KPI – dashboards.

• Network/system administration, MS Server, SCCM, SMS, ITMS design and rollout, SMS 2003 administration, database troubleshooting, compliance reporting, security patching, AD design, business continuity/disaster recovery planning, Virus protection policies & oversight.

• Endpoint security, Qualys Guard, McAfee App Control “SolidCore”, Incident response.

• Systems validation, QA, and CAPA, CCM/BPI team member, FDA & SOX compliance.

• Administrator for HP Device Manager, Altiris Deployment Server w/1000+ manufacturing HP thin clients used in Manufacturing Execution System (MES), Global Labeling System (GLS) - multiple remote location support (global presence).

• Building Automated System (BAS), Central Monitoring System (CMS) administrator, SME using IIS and GE Fanuc software to monitor clean room environments.

• Technical documentation, PowerShell, VB scripting, disaster recovery planning.

• Build, and support of 2500+ manufacturing systems running Microsoft Windows10, 7, XP, W2K, and NT4, and embedded with Visual Studio.NET and VB6 custom applications.

• Generated and updated process documentation, including prints, processes, and change requests, assisted in FDA audits, CR, PDM Windchill updates to controlled documents.

• Setup, deployment, imaging, backup, and cloning of machines using MDT, AIK, Imagex, DCIM, Acronis, Veritas, Symantec Ghost, BESR, LiveState, PowerQuest V2i.

• Attend design meetings, project management, cross-functional team communications, analyzing and purchasing of new equipment, Data metrics KPI, dashboard creation.

• Shavlik HfNetChk Pro, SCCM, SMS 2003, Applied Stats, Data Metrics. Excel Systems Inc. Minnetonka, MN 2002 - 2003

Senior Systems Engineer, MCSE, ACACN

Excel Systems Inc. is an AVAYA business partner/reseller offering sales, support and service of AVAYA telecommunications/Networking equipment.

• IS, service manager, supporting Windows

2000 AD, servers, Exchange 2000, tape

backups, workstations and outlook clients

• Install, support AVAYA Data/Telecom

equipment, VOIP, QOS switches, WLAN,

CSU/DSU

• Project management, Site surveys,

infrastructure design

• Purchasing

• AVAYA Certified Associate

Communication Networking (ACACN)

Siemens Business Services - Roseville, MN 1997 - 2002 Senior Customer Engineer, MCSE 2000, MCSE NT4.0, MCP + I

• Led a project to convert Marquette banks systems to Wells Fargo JD One World systems

• Selected as a “Go for the Gold” team member for Siemens to obtain Gold partner status with Microsoft.

• Chosen to support Qwest’s Golden Valley building of 400 clients

• Dedicated Resource for Qwest Communications located in Plymouth and Mpls, MN

• On-site support for 600 + Qwest operations and Technologies clients and remote users

• Win2k, NT4.0 Network Administration

• Backup procedures, Server install

qualification

• Dial-in & dial-out systems (RAS &

SAPS)

• Expansion planning & management

• PC installation & upgrade

• VPN, broadband

• User project consultation

• Domain conversions

• Batch file, scripting

• Software support Win XP, Win 2K, NT

4.0, Win95, Win 98, 3.1x, DOS, MAC

OS all, Citrix, MS Office Pro XP,

97,95, Rumba, Siebel, Oracle, Active

Directory, Netscape, Visio, Internet

Explorer, Outlook, SMS, Timbuktu,

• Trouble shoot PC’s, Mac’s, printers,

servers, scanners

• Imaging of PC’s, Ghost, Power Quest,

SMS

• Migration of Macintosh to PC, image and deploy new systems to all users.

• AD management.

• Hardware and software troubleshooting and configuration of all make and models.

• Call coordinator for five states MN, IA, NE, SD, ND Image Systems Corporation - Minnetonka, MN 1989 - 1997 Technical Supervisor/Prototype Engineer

Image Systems manufactures high-resolution monitors for use in medical imaging, military applications, document imaging, and radar imaging.

• Developed build procedures, work

instructions, and user manuals

• Production supervisor overseeing total

quality of final production methods

• Developed techniques and procedures

to accommodate customers design

specifications

• Built prototypes for new technologies,

electro-mechanical engineering

• Provided total quality management in a

timely manner

• Tested and analyzed units to determine

if they met customer, military/ISC

requirements

• Provided on-sight field service to

various customers worldwide

• Mechanical and electrical design of

various specialty units

• Designed new digital circuitry to meet

unique customer

requirements/specifications

• Assisted with operating system

questions for DOS, Win 3.11, Win95,

and NT 4.0

• Performed system upgrades for

software and hardware

• Design to production team leader

• Pre-sales engineering

• BOM verification

WizTek Computer Services Loretto, MN

Owner - www.wiztek.net

• Provide SMB consulting and support for, web design, hosting services, networks, computer systems, VOIP, telecom, WIFI, LAN

EDUCATION

• Masters Business Administration/Technology Management (MBA), University of Phoenix

• Bachelor of Science/Business Management (BS/BM), University of Phoenix

• MCSE 2K3, MCSE-2K, MCSE-NT4, MCP+I (IIS), A+

• AVAYA Systems

• Administering Microsoft Windows NT 4.0

• Compaq, HP, IBM, DELL, Panasonic certifications and training

• Dale Carnegie, Leadership Training, Effective Communications

• Associates Degree, Brown Institute, Electronics, Computer Technology, Industrial Controls, Robotics

Technical Certifications

• Microsoft Certified Systems Engineer (MCSE), MCSE-NT4

• Microsoft Certified Professional + Internet (MCP+I)

• A+

• IBM X servers, Desktops, Laptops

• HP, Compaq Desktops, Laptops, Printers

• HP, Compaq APS, Desktops, Laptops

• Dell Power Edge servers, Desktops, Laptops

• AVAYA, Avaya Certified Associate of Communications Networking (ACACN)

Contact this candidate