Customer Service Team Members
Resume:
Laurie Hallowell
Roy, UT *****
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional
Role.
Key Qualifications:
Excellent Customer Service Communication Skills Effective Listening Skills
Loan Processing Management Skills Leadership Skills
Interpersonal Skills Data Driven Team Player
Time Management Problem Solving Phone Etiquette
Microsoft Suite
Employment History
Security Finance
Loan Officer
February 2024 – September 2024
Assessing loan applicants’ eligibility and analyzing their credit standings.
Finalizing loan contracts and ensuring compliance with regulations.
Communicating with clients and cultivating referral networks.
Interviewing, assessing, and researching loan applicants.
Elwood Staffing\Autoliv
Quality Assurance Inspector
Nov. 2017 – December 2018
Documenting and reporting product or service quality levels.
Developing and implementing standards for inspection.
Developing a workflow for product inspection.
Developing plans to help a company manage waste.
Communicating with other team members to solve problems.
Following up with the appropriate channels when mistakes are found.
Training other quality insurance members on all inspection processes.
Department of Treasury
Appeals Manager/Supervisor
February 2, 1979 – December 31, 2012
Spearheaded creation of appeals team.
Hired team employees.
Trained, managed employees.
Processed Federal Tax documents to ensure processing.
Worked with Attorneys Power of Attorneys to ensure consistency with tax documents.
Department of the Treasury
Collections Manager
February 1979 – December 2012
Acting department manager over 18 teams.
Responsible for determining disciplinary outcomes for grievance filing.
Court testifier representing IRS over 52 states.
Ensured tax filings were properly processed.
Approved/denied installment agreements for taxpayers.
Worked with balance due customers and customers who have not filled tax returns to ensure timely filing.
Lead training coordinator for department.
TDY to Washington DC for 1 year as head training coordinator or the project.
Conducted meetings for leadership and staff regarding collection process.
Federal Tax Court testifier for the Criminal Investigation Operation.
Contact this candidate