Customer Service Team Lead

Sandra Davis

***********@*****.*** LAKELAND, FL, US 267-***-****

WORK HISTORY

Order Processor at INTERIOR LOGIC GROUP

January 2017 - July 2024 (7.5 Years)

Proofreading

Work Prioritization

Document Scanning

Order Processing

Customer Service-Oriented

Order Processor at Hamad's Touch Of Color Flooring November 2012 - November 2016 (4.5 Years)

Reviewed and processed customer orders, ensuring accuracy of pricing and product availability. Resolved customer inquiries related to order processing in a timely manner. Monitored inventory levels to ensure sufficient stock for orders. Analyzed trends in incoming orders and identified potential issues before they arise. Collaborated closely with warehouse staff to ensure timely shipment of products. Customer Service Representative at FLOORS INC

August 2001 - September 2012 (11.5 Years)

Started with company in 2001, company was sold several times from Floors Inc to HD Supply . TEAM LEAD at Target Corporation

August 1998 - August 2001 (3.5 Years)

Provided great customer service, by helping customers find what they are looking in a timely manner.

I was Team Lead over seeing the Jewlery counter, Accessories/Hosiery sure my dept was stocked, organized and clean

Helped the pricing team locate the items to be marked down for clearance. Set up weekly ADS signs and remove old ad signs.

Attended weekly ad meeting to make sure we have the SALE ITEMS IN STORE for current ad and next week Sale item.

Helped find substitutions if sale items never arrived in time for sale. Merchandise per planogram so it follows the overall look of all stores. Backup cashier when needed at busy times throughout the day. Re-shop every hour and then at closing.

EDUCATION

Philadelphia -

Graduated

General Studies

SKILLS

Customer service, 10 years

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