Customer Service Business Development

Kimberly White **** Capeview Ave Norfolk, VA ***** 757-***-**** **********@*****.***

CAREER GOAL: To work in a progressive environment focusing on the organization’s mission, vision and values. Therefore, utilizing my professional expierence, knowledge, expertise and training regarding policy procedure, customer service, sales, safety, marketing and finance.

EXPERIENCE:

03/06/2023 – 01/10/2025 FIRST CAROLINA BANK

Assisted customers in a prompt, efficient, accurate, courteous and professional manner.

Assisted Branch management maintaining, verifing and accurately completing reports.

Updated existing and new accounts regarding personal and small business banking customers.

Complied with all requirements, polices and procedures of the Bank Secrecy Act (BSA), and attended all mandatory compliance and regulatory trainings not limited to BSA.

Adhered to confidentiality and code of ethics of the Bank Secrecy Act in compliance with the USA PATRIOT Act procedures, best practices /regulatory laws and regulations.

9/28/2009 – 03/07/2023: RICK AUTOMOTIVE GROUP (CADILLAC)

Business Development Manager, Assitant Finance Manager, Executive Sales Representative and Assistant

Maintained and ensured customer satisfaction while securing new business in sales

Greeted customers and assisted them with their product needs

Addressed and resolved customer issues within the organization.

Trained new employees while driving our performance together as a team to accomplishing goals.

Monitored and completed daily action plans and agendas for Executive staff and team members.

Projected and entered data regarding monthly/daily sales reports

Completed and fianalized customer financial contracts and agreements ensuring data security

Coordinated work schedules for team members (verifying leave balances)

Attended weekly sales meeting with Department Managers

Maintained effective employee relations utilizing the organizations rules and regulations.

Engaged, developed and expanded new business relattionships within the organization

Promoteed and maintained excellent Customer Service Surveys from clients.

Prepared direct marketing material for prospective customers.

Maintained the organiztion website.

Delegated assignments to subordinates to help develop skills and encourage growth.

Worked ethically with integrity, while reinforcing and encouraging company policy standards and values.

Encouraged and trained employees regarding compliance and SAFEGUARD regulations.

EDUCATION

Tidewater Community College – Virginia Beach, VA 23452 (1988-1990) Business Administration

Granby High School – Granby St, Norfolk, VA Graduate 1988

SKILLS: Microsoft Word 11, Excel, PowerPoint, Outlook, WorkDay - Typing 70 wpm

BACKGROUND: City of Norfolk (10 years), Visitor Service Director - Operations/Finance, Interfaced with contractors regarding, safety and OSHA regulations ; Transworld Airlines (5 years) Customer Service Reservations Supervisor - Norfolk International Airport

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