Administrative Assistant Front Desk

Fort Myers, FL ***** 239-***-**** ********@*****.***

HOLLY COWAN

Hardworking and reliable, adept in staff management and maintaining high service standards. Leveraged effective communication and cash handling skills to enhance customer satisfaction and streamline operations. Proven track record in fostering positive client relationships and ensuring workplace safety, underpinned by honesty and integrity. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

PROFESSIONAL

SUMMARY

SKILLS ● Cash handling

● Employee training

● Workplace safety

● Staff management

● Effective communication

Emphasis on high quality

service

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Honesty and integrity as

core values

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Focus on positive

customer experiences

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● Self-motivated

● Creative problem solver

STAY AT HOME MOTHER 04/2014 to Current

Self Employed, Kalamazoo, MI Fort Myers, FL

For the past 10 years I've had one of the most demanding, yet rewarding opportunities of my life in watching and caring for my three children. I've obtained life skills that I would never have been able to experience in a workplace environment. I've learned patience, endurance, commitment, and flexibility. I've focused on my children's personal and individual development. Cultivating an environment with a strong emphasis on personal integrity, continued growth, and embracing a strong value system. The lessons learned in Motherhood have been invaluable to me.

SHIFT SUPERVISOR 03/2009 to 04/2014

Panera Bread, Kalamazoo, MI Minneapolis, MN

WORK HISTORY

● Trained new employees and delegated daily tasks and responsibilities.

● Completed store opening and closing procedures and balanced tills. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

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Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

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● Helped store management meet standards of service and quality in daily operations.

● Responded to and resolved customer questions and concerns. MASSAGE THERAPIST 02/2007 to 03/2009

English Rose Suites, Minneapolis, MN

FRONT DESK ASSOCIATE 05/2006 to 10/2006

Renaissance Suites Marriot Hotel, Broomfield, CO

Provided custom massage treatments to clients, tailored to individual needs and preferences.

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Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.

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Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

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Developed and maintained positive relationships with clients through professional communication.

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● Organized front desk area to maintain a professional and welcoming appearance for guests. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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● Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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University of California, Irvine, Irvine, CA

Bachelor of Science, Psychology And Social Behavior Boulder College of Massage Therapy, Boulder, CO

Massage Therapy Certification, Swedish, Shiatsu, Deep Tissue, And Integrative, 10/2006 EDUCATION

Feed My Starving Children

Midwest Food Bank

VOLUNTEER WORK

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