Empowering Talent Through Innovative Learning

Kimberly Redd

Chicago, IL ***** 708-***-**** *************@*****.***

● Dynamic Learning & Development leader with 16+ years of experience driving organizational growth through innovative training programs, talent development strategies, and operational excellence.

● Proven track record of leading large-scale learning initiatives, impacting over 26,000 employees across diverse industries, including healthcare, transit, fintech, and technology.

● Skilled in leveraging cutting-edge eLearning technologies and data analytics to design scalable training solutions that reduce operational costs and increase productivity.

● Passionate about cultivating high-performing teams, fostering a culture of continuous learning, and driving organizational transformations for long-term success. Professional Experience

Anthem / Elevance Health – Chicago, Illinois 2024-Present Learning Manager (Government Contract)

Leads the Instructional Design teams supporting over 10,000 employees, driving talent development and engagement initiatives for frontline call center staff and managers. Conducts technical workshops to enhance team skills, fostering a culture of continuous learning and innovation. Partners with C-suite executives and cross-functional stakeholders to identify critical business needs and strategically align training resources. Introduces data-driven quality control measures, reducing operational errors and improving customer communication metrics by 14% in six months. Modernizes training delivery methods by leveraging digital platforms to maximize effectiveness for frontline employees.

Chicago Transit Authority (CTA) – Chicago, Illinois 2023-2024 Director of Learning & Support

Led three Learning and Support teams, overseeing Technical Writing, Instructional Design, and Career & Leadership Development for over 11,000 employees. Restructured team roles to align with industry standards, improving operational efficiency by 20% and reducing project turnaround times by 15%. Provided coaching and fostered team member development through workshops and mentoring. Continuously collaborated with executives to ensure project updates were aligned with business needs. Led performance-enhancing initiatives to evaluate and improve employee development, and organizational initiatives for more than 11,000 employees. Stericycle – Chicago, Illinois 2019-2023

Training Manager

Managed daily operations of the Training and Instructional Design teams. Designed and implemented new hire and continuing education programs for call center and corporate employees. Conducted needs analyses to identify knowledge gaps among customer service associates, account managers, and leadership teams, resulting in a 7% quarterly improvement in CSAT scores. Directed the development of interactive, multiplatform training, including eLearning modules created with Articulate Storyline 360, Vyond, and Camtasia. Launched comprehensive training resources, such as a video library, continuing education courses, and interactive training hubs, supporting 15,000 employees during two company-wide software implementations. Oversaw the creation of over 500 new standard operating procedure (SOP) documents.

Velocity EHS Chicago, Illinois 2018 – 2019

Sales Training Manager

Collaborated with the VP of Sales and Sales Directors to design continuing education courses tailored for executives and sales managers. Developed online training programs supporting employees across seven departments. Coached and mentored trainers, fostering their professional growth. Conducted needs analyses to identify knowledge gaps among sales executives and created eLearning modules using Articulate 360, Adobe Captivate, and Camtasia. Oversaw daily operations of the Sales Training team, ensuring the successful execution of training initiatives. National Restaurant Association Chicago, Illinois 2015 – 2018 Training Manager

Collaborated with senior business leaders to develop customer service and sales associates. Directed all training and development initiatives for the service center and sales teams, including product launches, technical training, management development, eLearning, and continuing education certification courses. Designed an interactive, hands-on learning environment and implemented a tiered associate training platform, reducing employee errors by 33% and improving quality assurance scores by 15%. Conducted needs analyses to identify knowledge gaps, enhancing the effectiveness of wiki pages, video reference guides, and continuing education courses. Enova International Chicago, Illinois 2009 – 2015

Talent Development - Training

Created and delivered training and organizational development programs across 24 call centers, supporting businesses in the United Kingdom, Canada, Australia, and the USA. Designed and developed training materials for employee onboarding and ongoing education. Developed and updated manuals, online knowledge management tools, job aids, and assessment materials. Collaborated with management to support product launches, mergers, and compliance initiatives. Analyzed Employee Opinion Survey (EOS) data to inform the creation of new employee engagement initiatives. Supervised 33 talent management projects across four international brands: CashNetUSA, NetCredit, Quick Quid, and Dollars Direct.

St. Elizabeth Junior High School Chicago, Illinois 2007- 2009 Teacher

Taught Art and World History to 120 middle school students, leading to a 40% increase in students achieving growth equivalent to two grade levels on the ISAT test. Employed innovative teaching strategies to enhance knowledge retention in a dynamic blended learning environment. Education

Illinois State University, Normal, Illinois

Bachelor of Science, History

Technical Expertise

Articulate 360 Adobe Captivate Vyond Camtasia SuccessFactors LMS Cornerstone LMS Workday LMS Confluence Salesforce Microsoft Office Suite Data Analytics Questionmark WebEx Intradiem (Knowlagent) Confluence Customer Relationship Management (CRM) systems

PowerPoint Photoshop Excel Visio Microsoft Publisher QuestionPro Courses & Certifications

Association of Talent Development (ATD): Bloom Taxonomy, Measuring Learning Results, Essentials of Performance-based Job Aids, Extending the Classroom, Adult Learning: Motivating and Engaging Learners, Mobile Learning, and Articulate Storyline.

Contact this candidate