Property Manager District
Resume:
Billi Jo Hocking
Chandler, AZ 85226
E-mail: ************@*******.***
VALLEY ADVISORY & MANAGEMENT, PHOENIX, AZ
Property Manager
Commercial Property, August 29, 2022, to Present
Assist in the management of new and existing contracts
Conduct property inspections
Interface with tenants
Obtained quotes for any improvements being considered for the property and managed those jobs that were contracted out
Monthly reports
Assist in annual budgeting and CAM Recs
Provide assistance to tenants during M/O & M/I
DUNLAP & MAGEE PROPERTY MANAGEMENT, PHOENIX, AZ
District Manager – 4 Properties, 541 Units
Low Income/Affordable Residential Multi-family, May 8, 2012 to May 20,2022
Manages the financial and operational performance of the assigned portfolio, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives.
Monitor property budget performance and prepare and/or review monthly variance reports and reforecasts
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly responds to client/owner concerns, questions, issues, and requests.
Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the property managers and others to develop and implement market plans that drive occupancy and revenue growth.
Ensures that the appearance and physical aspects of the properties meet the Company’s and established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
Mentor and develop property managers and create clear and measurable goals that drive property and employee success.
Provides leadership to the team of property managers by interviewing, hiring, and training team members, and by managing their performance in accordance with the company’s policies, values, and business practices.
Provides support to the property managers to effectively train and manage their direct reports.
Responsible for abiding by all policies and procedures as outlined in the Employee Handbook and Policies and Procedures Manuals to include staff adherence to Fair Housing and Equal Opportunities.
Responsible for seeking educational opportunities for professional growth and development.
Attend industry-related functions and meetings.
OLEN RESIDENTIAL PROPERTIES- HORIZON RIDGE APARTMENTS, HENDERSON, NV
Property Manager/Bookkeeper – 200 Units,
Residential Multi-family, July 2006 to October 2006
Supervised a staff of 4 full time employees, 2 Maintenance & 2 Leasing
Weekly & Month-end reports such as reconciliation, current market and comp information
Obtained quotes for any improvements being considered for the property and managed those jobs that were contracted out
Provided at least one monthly activity for the residents
Maintained A/P, A/R
RIVERPLACE CONDOMINIUMS, NAPERVILLE, IL
Asst. Manager – 240 Units, Residential
Condominium Community/HOA, February 2004 to February 2005
Supervised a staff of 4 full time & 2 part time employees
Worked directly with the Condominium owners for any problems that they may have
Provided at least one monthly activity for the condo owners
Attended monthly meetings for the Home Association & employees
Organized and maintained a full concierge service including a breakfast served 7 days/week & van service
Maintained A/P, A/R
HR functions were, payroll, health Insurance, workman’s comp, initial interviews, hiring and training
COLDWELL BANKER, NAPERVILLE, IL
Sales- Residential Real Estate
Pursued a career in real estate sales
DAVID EVANS AND ASSOCIATES, INC., TUCSON, AZ
Office Administrator - Engineering Consulting Firm, March 2001 to February 2002
Supervised the administrative functions for a branch office of 23 employees, which provided professional
Notary, answered 7 incoming phone lines, ordered supplies, filing, incoming and outgoing mail/FedEx)
Maintained use and maintenance of vehicle fleet
Maintained A/P, A/R, payroll & expense reports utilizing Solomon software
HR functions were health Insurance, workman’s comp, initial interviews and hiring paperwork, 401K
PEBBLE CREEK APTS/SHASHANI(RAK PROPERTIES), MESA, AZ
Property Manager - 122 Units, Oct. 1994 to Dec. 2000
Certified Apartment Manager (CAM) 1995
Reported directly to the owner/general mgr. and assisted him in the decisions of three other RAK properties (total of 386 units)
Worked directly with our accountants to maintain the A/P for all four properties as well as maintaining the A/R for Pebble Creek utilizing AMSI
HR functions were advertise, interview and training of new personnel for all four of the properties, time cards, health insurance and workman’s comp
Performed quarterly evaluations of the three other properties and their management
Would help troubleshoot any problems that may arise on the other properties
At Pebble Creek I was in charge of on-site management, supervision and scheduling of employees
I worked to improve cash flow, reduce vacancy rate while also upgrading resident profile and property value
Obtained quotes for any improvements being considered for the property and managed those jobs that were contracted out
Month-end reports such as reconciliation, current market and comp information
Marketing the property
Assistant Manager, October 1994 to July 1995
COMPUTER EXPERIENCE
Software- Microsoft Windows XP - Word, Excel, Outlook, Yardi
Publisher, MLS, AMSI, MRI, Access, Power Point, Peak, Prentice Hall, Solomon
EDUCATION
ACoM Certified – October 2024, Arizona Real Estate License – October 2018, Arizona Notary – May 2018
Nevada Salesperson/Brokers Real Estate License – July 2006 Nevada Notary – October 2005
Illinois Real Estate License - September 2003 Illinois Notary - March 2004
CAM Certified 1995 to 2001- Phoenix, AZ
Carl Sandburg College
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