Customer Experience Service

Experience

Raphael Johnson

Customer Relations/Managemnt

Dedicated and customer-focused professional with over 20 years of experience in management, banking, and service-oriented roles. Proven ability to build strong relationships with clients and deliver exceptional service, resulting in increased customer satisfaction and loyalty. Strong leadership skills with a track record of managing teams, optimizing operations, and enhancing overall performance. Seeking a position where I can utilize my skills to contribute to a positive customer experience and drive organizational success.

*********@*****.*** 770-***-****

Owner/Operator IAMOH Herbals - Holistic Wellness Shop Launched and oversee a holistic wellness shop dedicated to promoting health and wellness through high-quality products and services.

Implemented targeted marketing campaigns and community outreach initiatives that increased customer awareness and sales.

Delivered exceptional customer service by providing personalized consultations and guidance on wellness products.

Managed financial operations, including inventory control, bookkeeping, and vendor relationships to ensure business sustainability.

Organized educational workshops and events to foster community engagement and promote holistic health practices.

2022 - present

Transportation Associate - Timberhouse Delivery LLC

- Facilitate efficient package delivery operations, ensuring on-time and accurate shipments to customers.

Collaborate with logistics teams to streamline route planning and enhance delivery processes, contributing to improved efficiency.

Utilize technology and data analytics to monitor shipment progress and address any logistical challenges.

Uphold safety and compliance standards while operating delivery vehicles, ensuring a secure work environment.

2024- present

Financial Services Manager & Section Manager- Federal Reserve Bank of Atlanta

Directed the activities of 10-20 employees across multiple units, fostering a culture of teamwork and excellence.

Developed and implemented operational workflows that reduced costs and minimized financial risks.

Conducted performance evaluations and provided recommendations for promotions and salary adjustments based on employee contributions.

Partnered with external vendors to innovate and enhance payment system operations, improving service delivery.

Analyzed operational metrics to identify trends and implement process improvements proactively.

Coordinated logistics for department meetings and conferences, ensuring effective communication and collaboration among team members. Mentored and trained staff to support their professional development and career advancement. 1999-2022

Covington, Ga

Education

Skills

Varina High School - Richmond, VA General Studies Diploma Leadership and Team Development

Customer Experience Enhancement

Performance Evaluation and Coaching

Proficient in Microsoft Office Suite (Excel,

Word, PowerPoint)

Radio/TV Production & Editing (Speed Edit,

Audacity, Adobe Audition)

Risk Management and Compliance

Norfolk State University - Norfolk, VA

Mass communications major

1987-1989

1989-1991

Training and Development (SME Train

the Trainer)

Strong Analytical and Problem-solving

Abilities

Inventory and Supply Chain Control

Marketing Strategy Development

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