Executive Assistant Office Manager

LISA ANG

Executive Assistant & Office Manager

+*5 8418 5817 • **********@*****.***.** • Singaporean https://www.linkedin.com/in/lisa-ang-executiveassistant/ PROFESSIONAL SUMMARY

• Experienced Executive Assistant with 25+ years supporting senior leaders in Banking, Fast Moving Consumer Goods and Pharmaceutical, specializing in confidential information management and compliance with data protection policies.

• Expert in complex calendar management, travel coordination, and logistics for leadership teams across multiple time zones, ensuring seamless operations and effective time management.

• Proven track record in organizing and managing leadership meetings, conferences, and corporate events, including agenda preparation, logistics, and post-event follow-ups.

• Skilled in expense management, including processing invoices, purchase orders, and expense claims, while overseeing financial operations to ensure accuracy and efficiency.

• Strong experience in office operations, including supply procurement, vendor relations, and maintaining office systems, ensuring optimal workflow and IT support for business continuity. AREAS OF EXPERTISE

• C-Suite Complex Calendar

Management

• Administrative Support &

Operations

• Communications

• Confidentiality & Data Security

• Expense & Budget

Management

• Event Coordination & Logistics

• Process Optimization &

Improvement

• Project Management &

Execution

• Stakeholder & Vendor

Relations

• Team Leadership &

Development

• Travel Planning & Coordination

PROFESSIONAL HISTORY

EXECUTIVE ASSISTANT & OPERATIONS TO HEAD OF APAC AND LEADERSHIP TEAM MAY 2023 – AUG 2024 IPSEN PHARMA SINGAPORE PTE LTD

(A global biopharmaceutical group offering specialty care and consumer healthcare, operating in >115 countries and EUR2.6B annual revenue.)

RESPONSIBILITIES:

• Streamlined executive calendar for Head of APAC, resolving scheduling conflicts to improve operational efficiency.

• Coordinated monthly leadership meetings, managing agendas, materials, minute-taking, and timely follow-ups.

• Coordinated comprehensive travel logistics for senior executives, including flights, accommodations, visa arrangements and expense reporting, ensuring seamless travel experiences and adherence to company policies.

• Coordinated all aspects of visitor logistics, including hotel bookings, transportation and meeting room reservations.

• Ensured confidentiality in all communications and documentation in line with company protocols and data protection standards.

• Managed procurement processes, handling 100 Purchase Orders and processing 200 invoices, ensuring smooth financial and operational workflows.

• Developed relationships with external vendors, securing reliable support for office services and supplies.

• Oversaw inventory and equipment management, ensuring a fully functional office by maintaining office supplies and coordinating facilities maintenance.

• Coordinated and facilitated orientation programs and stakeholder meetings to ensure seamless onboarding for new employees, fostering a smooth transition into the organization. KEY CONTRIBUTIONS & ACHIEVEMENTS:

• Led quarterly Townhalls, managing agendas, pre-event surveys (80% response rate), and post-event feedback (90% completion rate), boosting employee engagement.

• Crafted and distributed 20+ communications from the Head of APAC, improving regional employee engagement and communication.

• Coordinated 20+ team-building and development events annually across Singapore and APAC, enhancing team cohesion and professional growth.

• Managed an $80,000 office renovation, improving workspace functionality and increasing employee satisfaction by 30%.

• Collaborated on IT improvements, reducing system downtime by 20% and strengthening cybersecurity in partnership with the Head of IT.

• Maintained secure SharePoint and other systems access, ensuring confidentiality for leadership documents and sensitive data.

• Streamlined administrative systems, increasing operational efficiency through improved processes and policies.

• Played a key role in BCD (global online travel system) rollout, enhancing travel booking efficiency for Singapore office employees.

EXECUTIVE ASSISTANT TO VICE PRESIDENT, KCP APAC KIMBERLY CLARK PROFESSIONAL SEP 2019 – MAR 2022

(A global leader in health and hygiene solutions, serving >175 countries with variety of well-loved products, generating >SGD19B annually.)

RESPONSIBILITIES:

• Provided comprehensive secretarial support to the Vice President and 3 senior directors (Supply Chain, HR, Marketing/Customer Experience).

• Managed calendars, meeting logistics, and travel arrangements, ensuring seamless coordination of more than 150 meetings and 40 business trips annually.

• Facilitated key business continuity efforts during the COVID-19 pandemic, ensuring staff welfare and office continuity.

• Processed over 200 expense claims and 150 purchase orders, ensuring timely and accurate financial operations.

• Organized over 20 corporate events, including leadership meetings and annual conferences, with up to 300 attendees.

• Coordinated and facilitated orientation programs and stakeholder meetings to ensure seamless onboarding for new employees, fostering a smooth transition into the organization. KEY CONTRIBUTIONS & ACHIEVEMENTS:

• Successfully sourced critical supplies during the COVID-19 pandemic, ensuring the welfare of employees.

• Reduced travel-related costs by 25% through strategic planning and early bookings.

• Orchestrated events that improved employee engagement and strengthened corporate culture. EXECUTIVE ASSISTANT TO VICE PRESIDENT ALLERGAN SINGAPORE PTE LTD/ABBVIE OCT 2017 – FEB 2018

(A top pharmaceutical company focused on medical aesthetics and eye care, with a global presence and combined annual revenue exceeding USD45B.)

RESPONSIBILITIES:

• Managed complex calendar schedules and travel arrangements for the Vice President.

• Coordinated over 200 appointments and meetings annually and supported the marketing team in executing product launches and sales meetings.

• Managed financial operations, including expense reports and budgeting, and tracked performance metrics to support strategic decision-making.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

• Reduced travel expenses by ~25% through cost-effective travel planning and early bookings.

• Enhanced internal communications and fostered greater collaboration across the organization by launching a bi- monthly newsletter.

EXECUTIVE SECRETARY TO VICE PRESIDENT, GLOBAL SUPPLY CHAIN UNILEVER ASIA PTE LTD OCT 2009 – JUL 2017

(A consumer goods manufacturer across categories including food, beverages, and personal care, generating >USD60B annually in >190 countries.)

RESPONSIBILITIES:

• Coordinated 50+ executive meetings and events monthly, ensuring efficient agenda preparation, document distribution, and seamless execution.

• Managed logistics for 40+ business trips and internal events, including the Leadership Team Conference, enhancing stakeholder engagement.

• Provided high-level support to 5 Directors and 25 managers, driving productivity and cross-functional collaboration.

• Developed 15+ strategic Board Memorandums and presentations quarterly, supporting key executive decision-making.

• Administered SharePoint portal and office operations, optimizing inventory, facilitating office moves, and supporting HR functions like claims processing and onboarding.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

• Led the organization of large-scale APAC conferences in cities like Bangkok, Kuala Lumpur, and Taipei, improving regional collaboration and engagement.

• Implemented cost-saving strategies, reducing travel expenses by 25-30% through effective planning and vendor negotiations.

• Played a pivotal role in multiple New Product Launches, increasing market visibility and driving business expansion. STANDARD CHARTERED BANK JUN 1997 – JUL 2009

(A British multinational bank with operations in consumer, corporate and investment banking) CONFIDENTIAL SECRETARY / OFFICE MANAGER APR 2006 – JUL 2009 RESPONSIBILITIES:

• Provided high-level executive support, managing complex calendars and coordinating meetings with internal and external stakeholders.

• Oversaw daily office operations for a team of 40+, ensuring smooth functionality through effective supply management and requisitions.

• Coordinated cost-effective travel logistics for senior executives, including flights, accommodations, and visa arrangements across regions.

• Managed sensitive documentation with strict adherence to data protection policies, ensuring accurate record-keeping.

• Acted as the primary vendor contact, handling contracts, negotiations, and ensuring timely delivery of office and IT services.

• Organized and managed internal and external events, ensuring seamless execution and high stakeholder satisfaction. KEY CONTRIBUTIONS & ACHIEVEMENTS:

• Improved office efficiency by 20% through streamlined filing systems and automated calendar management.

• Reduced office supply costs by 15% through cost-effective supplier contracts while maintaining service quality.

• Coordinated large-scale events, including senior leadership conferences for 500+ attendees, ensuring smooth logistics and positive feedback.

• Reduced travel-related expenses by 25% by optimizing travel management and negotiating with vendors.

• Enhanced employee onboarding processes in collaboration with HR and Finance, cutting onboarding time by 20%.

• Supported confidential projects, including mergers and acquisitions, ensuring sensitive information was handled discreetly and deliverables were met on time and within budget. CONFIDENTIAL SECRETARY TO HEAD OF CREDIT MAY 1999 – MAR 2006 SECRETARY CUM TRAINING ADMINISTRATOR JUN 1997 – APR 1999 PROFESSIONAL CERTIFICATION COURSES TRAINING MEMBERSHIPS Real Estate Salesperson completion course

JLPT 3 (Japanese language proficiency)

EDUCATIONAL QUALIFICATIONS

Diploma: Banking & Finance, Institute of Banking & Finance Diploma: Secretarial Studies & Business Administration, London Chamber of Commerce & Industry, Thames Business School

GCE ‘A’ Levels: Commerce, National Junior College

GCE ‘O’ Levels, Raffles Girls’ Secondary School

MISCELLANEOUS INFORMATION

Nationality: Singaporean Citizen

Languages: Fluent in English (Native), Chinese – Mandarin (Native) and Cantonese (Native), Japanese (Professional Working Proficiency), and Korean (Limited Working Proficiency) Technical Skills: Ariba, SAP, Microsoft Project, Concur, Workday, SharePoint, web conferencing platforms (Zoom, Microsoft Teams, Cisco Webex, Google Meet), Google Workspace, and Microsoft Office Suite (Word, Excel, PowerPoint) Availability: Immediate

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