Medical assistant/ Phlebotomist
Resume:
Tamara Thomas
Medical laboratory assistant
Jacksonville, FL 32277
***********@*****.***
Professional Summary
Seeking employment in a position that I will be suited for, and to be a part of an organization where hard work will be rewarded and where career advancement will always be a possibility Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Phlebotomist
CSL Plasma-Jacksonville, FL
February 2022 to June 2024
Phlebotomist
CSL Plasma - Jacksonville, FL 32208
Job Description Summary
Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). Duties
#1. Stay in compliance with SOPs, perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
#2. Follow all SOPs and Food & Drug Administration (FDA) guidelines, and perform venipuncture on donors to begin pheresis process.
#3. Evaluate vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and make adjustments when necessary to make the process a positive experience for the donor.
#4. Educate new donors on the use of therapeutic products made from donated plasma. Explain the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
#5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
#6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
#7. Perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.
#8. Troubleshoot equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
#9. Monitor donor flow on the donor floor to assure continuous turnover.
#10. Collect arm samples or whole blood samples from donors for testing.
#11. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
#12. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
#13. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
#14. Maintain confidentiality of all personnel, donor and center information.
#15. Cross-trained in all areas to meet the needs of the business.
#16. Perform other job-related duties as assigned
Warehouse Inventory Associate
Fanatics, Inc-Jacksonville, FL
August 2019 to January 2021
Perform Warehouse Processes to Support Inbound and Outbound Operations Accurately Prep, Pick, and Prepare shipping Orders to Meet Shipping Cutoff Times Process Orders According to Fanatics and Regulatory Standards Properly Prepare, Stage, and Document Product for Reverse Logistics in Order to Keep Inventory Fresh and Warehouse Space Open for New Products to Be Introduced Perform Stock Consolidation as Necessary to Improve Inventory Performance and Accuracy Participate in Annual Inventory Count, As Needed
Utilize Fulfillment and Manufacturing System to Research Issues and Attempt to Locate Missing Inventory Before Requesting a Re-Make
Field Questions from the Warehouse Team and Escalate Issues and or Production Timeline on All Necessary Items
With Appropriate Cross-Training, Provide Back Up Support in Other Areas Maintain Established Safety, Quality, and Productivity Metrics in Assigned Department Perform Other Related Duties as Assigned
• Maintained a safe working environment
• Took orders and packed items for customer deliveries
• Staged shipments
• Ensured that all merchandise counts were in order
• Assembled new products
• Used dolly
Medical Assistant/Phlebotomist
Quest Diagnostics/ExamOne-Orange Park, FL
April 2016 to November 2019
: • Ensured that all specimens were collected accurately and on time.
• Collect specimens according to established procedures.
• Conduct in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collect specimens for pre- employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
• Maintained records of each specimen collected each day. Support Record Deletion process when directed by Management.
• Submit original paperwork to destination.
• Provided customer service to clients.
• Followed current Examiner’s Manual.
• Read, understands and complied with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintained all appropriate Phlebotomy logs.
• Maintain error rate of no more than 3%.
• Confirms exams with clients day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24 hour timeframe.
• Submitted accurate time and travel logs as directed by management and on time.
• Submitted accurate expense forms, if applicable, on the required day
• Provided travel logs when applicable.
• Demonstrated organizational commitment.
• Answered the telephone in a friendly and helpful manner, by incorporating the company name, self- identification and a helpful statement.
• Communicated appropriately with customers, agents, applicants, coworkers and the general public.
• Communicated all unresolved problems immediately to the appropriate Manager or Supervisor.
• Remained polite and courteous at all times.
• Additional responsibilities required of Mobile Examiner.
• Ensured facilities or work areas were neat, clean and in good repair, took appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
• Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
• Provided supply orders as specified by Branch Manager.
• Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.
• Performed other department-related clerical duties when assigned.
• Answered phone and dispatch calls when assigned.
• Participated in team and special projects when asked.
• Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
• Assisted with distribution of technical information and communications to the work group. Inbound Customer Service Representative
BERNARD-Jacksonville, FL
September 2017 to December 2018
answer a variety of incoming calls from customers of our large cable clients; these calls include talking to customers who are interested in adding services and products to their current packages, as well as retention calls. Our representatives utilize their customer service and sales skills to help meet our clients’ needs, as well as the needs of their customers.
• Follow a Sales Methodology to uncover customer needs and match appropriate products and services to the needs.
• Provision and activating any data, video, and Telephone services via provisioning portals, interfaces, etc.
• Accountability for measured results in order volume, accuracy, and quality.
• Remain current on changes in the service pricing and procedures, order entry process, and sales promotions through completion of the required/recommended training programs. Senior Phlebotomist
Octapharma Plasma Inc-Jacksonville, FL
February 2010 to December 2018
*Perform venipunctures, capillary, injections and vital signs
*Assist with proper set up of all equipment and disposable supplies
* Constant monitoring of donors and equipment operation to ensure health of donor and quality of the product
* Disconnect and dispose of all contaminated disposable equipment
* Accurate and through documentation of all necessary donor records
* Daily, weekly and monthly cleaning of machines.
Medical Laboratory Assistant
Baptist Health-Jacksonville, FL
July 2016 to January 2018
Job Summary:
Collects and processes blood specimens for testing. Responsibilities:
Draws and collects blood samples. Verifies records. Labels, processes and delivers specimens for testing. Maintains supplies and equipment.
May assist with coordinating and conducting blood drives, including interviewing and screening donors. Collects blood specimens for special lab procedures according to policy. Demonstrates appropriate interpersonal and communication skills and provides excellent customer service.
Performs positive patient identification using two patient identifiers when handling samples, requisitions and labels. Follows established safety and infection control policies and procedures. Performs specimen processing functions, answers phones, utilizes computer functions. Performs laboratory order entry into LIS system, including client Electronic orders. Assures courier pick-up and collects patient billing information.
Warehouse Associate/ Order picker
SanMar-Jacksonville, FL
April 2017 to November 2017
Communicated with the management team, area leaders and staff to facilitate the flow of work orders and meet the production expectations in a large distribution center. Monitored Warehouse work queues on the computer mainframe. Investigated missing and incomplete work orders.
Logged operations data from the computer mainframe into Excel spreadsheet's Shipped and packed packages
Customer Service Representative
Walmart-Jacksonville, FL
March 2004 to January 2010
Responsible for all returns and customers complaints. Handled a cash flow over $1500 daily
Warehouse Associate
Laney & Duke distrubution-Jacksonville, FL
September 2002 to April 2005
Shipping and receiving
Inventory
Packing, RF scanning and labeling
General labor
Lifting and bending up to 50 pounds
Education
Certification in Phlebotomy
North Florida Medical Institute - Jacksonville, FL 2013 to 2014
Diploma in Medical Assistant
United Education Institute - Jacksonville, FL
February 2010 to June 2011
High School Diploma
Cornerstone Christian Academy - Jacksonville, FL
August 2003 to June 2005
Skills
• Vital Signs
• EHR
• Allscripts
• Medical Scheduling
• Microsoft Word
• Order Entry
• retail sales
• Microsoft Excel
• Microsoft Office
• EMR Systems
• Laboratory Procedures
• Filing
• Vital Signs Experience
• EMR
• Medical Records
• EKG
• Patient Care
• Anatomy Knowledge
• Microsoft office (10+ years)
• Customer service
• QuickBooks
• Phlebotomy
• English
• Phlebotomist
• Laboratory Experience
• Medical Office Experience
• Receptionist
• Scheduling
• Time Management
• Venipuncture
• Injections
• Excellent customer service, Detail oriented, venipuncture technique, ability to draw the hardest of patients, warehouse/ general labor (10+ years)
• CPR
• Warehouse Distribution Experience
• CPR Certified
• Front desk
• Customer Service
• Excel (10+ years)
Certifications and Licenses
Phlebotomy
April 2015 to Present
Medical Assistant
June 2011 to Present
Certified Phlebotomy Technician
First Aid Certification
Certified Medical Assistant
CPR Certification
Driver's License
BLS Certification
ASCP Certification
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