Front Desk Patient Access

THOMAS L. CROUTHERS

CELLULAR: 816-***-****

EMAIL: **.*******@*****.***

OBJECTIVE:

Medical billing professional with extensive health care experience with strengths including the abilities to collect on past due amounts from insurance carriers and patient’s balances maintaining the highest quality of integrity utilizing my experience, accomplishments and multi-tasking skills. A team player and hard worker with excellent communication skills with the ability to work well under pressure in a fast paced environment driven by a passion for excellence. SKILLS LEVEL:

EPIC 9.2 Cerner GPR GE Care Radius

Connect Medical Manager-10.4; Lynx Passport Script Med

Plus Star billing systems Advantix IDX/PCS ADS

Medi-Soft Medicare Medicaid ISP EMR/PMS MS Office: Word/Excel/Outlook/Communicator

EXPERIENCE:

Piedmont Internal Medicine Patient Access Front Desk – Atlanta, GA 12/2023-12/2024 Patient Access Front Desk

Checked in patients

Collected copayments for their yearly Medicare AWV visits

Reviewed all male MD schedules two days prior to appointment dates to verify their insurance carriers that were accepted by PIM practice

Contacted patients and third party carriers via internet websites and phone calls to verify active coverage, deductibles, out of pocket expenses, confirming and updating of patient demographics, and insurance information

Prepared medication requests for new Physicians

Recommended change of device or setting heart monitor devices back to factory reset

Registered new patients, make appointments, transferred calls to medical assistants for various issues, e.g. medication requests for new Physicians

Emory Healthcare, Atlanta, GA 2019-2023

Patient Service Coordinator I General Medicine/Patient Service Coordinator II Ophthalmology

Provided excellent customer service to the patient - welcomed and checked them in for their Ophthalmology appointments

Followed approved standard operating procedures to complete technical and administrative function

Entered referrals, providing information about insurance coverage

Confirmed and updated of patient demographics, registration, and insurance

Collected insurance information and copayments

Communicated with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider

JCPenney Logistics Center, Forest Park, GA 2017-2019 Receiving Associate/Furniture Customer Care Associate

Monitored truck shipments to the receiving docks of JCPenney warehouse

Unloaded incoming merchandise to be put on conveyor belts for processing and shipping to stores across the USA.

Received daily inbound calls from JCPenny furniture customers who are looking to purchase items via website or have questions about their present orders.

Troubleshoot issues with orders that may have shipping, quantity, damage issues, or need for repairs or return authorizations.

Reviewed status of the furniture order, reward points, credit issues, refunds, even exchanges or the cancellation of order(s).

THOMAS L. CROUTHERS Page 2 of 2

TriWest Healthcare, Kansas City, MO 2016-2018

Patient Service Coordinator I General Medicine

Utilized Care Radius document system daily to process Veterans Administration authorizations in the MED DOC’s, SAR’s protocols.

Assisted military veterans (active and retired) get medical care outside of the Veterans Hospitals to medical practices that can provides service that this hospital cannot offer. Belton Regional Hospital, Belton, MO 2014-2015

Patient Access Representative

Daily patient registration of Emergency room patients for Radiology and Front Desk

Collected copayments for various departments, verified patient insurance via Passport portal.

Scored 85-90% on monthly QA reviews for demographics and insurance information entered in Medical Manger portal.

HIPAA compliance trained.

EDUCATION:

Elizabeth Seton College – Yonkers, NY 1981 Transferred

Credited Course - Medical Laboratory Technician

Advanced Career Training – New York, NY 1981 - 1982 Graduated

Certificate – Medical Laboratory Technician

References available upon request.

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