Call Center Data Entry

Sherrie Beckering

Ready To Work For You

Orem, UT 84057

*********************@***********.***

385-***-****

Well rounded, gregarious, flexible, adaptable candidate seeking satisfying career in the field of Accounting and / or Customer Service. Seeking background friendly employer and fair chance hiring. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated - Provo, UT

June 2019 to Present

Inbound call center for major credit card corporation. Follow prescribed protocol and procedures including but not limited to new account assistance, tech support, help desk. Federal regulation and banking recommendations.

Administrative Assistant-Financial Office

UCI - Draper, UT

June 2013 to February 2019

I was in charge of assisting in balancing statements, creating approved documentation, inmate personal job file upkeep. Also various other bookkeeping/ accounting, as well as, administrative duties as required.

Client Service-Collections

Comcast - Sandy, UT

March 2010 to March 2011

Outbound Call center Collection, Previously in bound call center for Technical assistant of all programs and packaging, upselling

Assistant Manager/Manager

Dollar Loan Center

November 2006 to March 2011

Assist and Approval of all short term loan. Trainer. Accounting. Collections. Cash Drawer Balancing. Deposits.General Offices and Administrative Duties. 911 Emergency Dispatcher

Brown County Sheriffs Office - Aberdeen, SD

March 2007 to November 2007

911 Operator dispatcher for city and county emergency call center. The eyes and ears for Police, Fire and Medical emergencies. Direction to caller. Third Shift. In Bound Call Center

Mutual of Omaha - Aberdeen, SD

October 2004 to June 2007

Assist Providers with insurance information. Verify Coverages of customers account. Primary, secondary tertiary cross connection & process claims as needed. Education

Certificate in Culinary Arts

DATC - Draper, UT

June 2013 to September 2015

High school diploma in General Studies

South Park Academy - Draper, UT

January 2012 to March 2012

Certificate in Office Management

Richland Community College - Dallas, TX

Certificate in Accounting/Bookkeeping

Columbia College of Business - Portland, OR

Skills

• Administrative Assistant (10+ years)

• Payroll (5 years)

• All phases of Financial and Accounting / Bookkeeping (10+ years)

• MS Office (1 year)

• Filing (10+ years)

• Excel (1 year)

• Sales (5 years)

• Accounting (10+ years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Bookkeeping (10+ years)

• credit (2 years)

• Microsoft Office (1 year)

• Data Entry (10+ years)

• Quickbooks (Less than 1 year)

• Billing (2 years)

• Microsoft Word (5 years)

• ADP (Less than 1 year)

• Outlook (2 years)

• CSR (10+ years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Phone Etiquette

• Typing

• Conflict Management

• ISO 9001

• General Ledger Accounting

• Culinary Experience

• Help Desk

• Financial Report Writing

• Balance Sheet Reconciliation

• Account Reconciliation

• Journal Entries

• Office Management

• Bank Reconciliation

• Forecasting

• Internal Audits

• Auditing

• Financial Analysis

• Financial Statement Preparation

• Merchandising

• Pricing

• Tax Experience

• Business Analysis

• Profit & Loss

• Microsoft Excel

• English

• Time Management

• Negotiation

• Computer literacy

• Basic math

• Word processing

• Supervising experience

• Sanitation

• Microsoft Outlook

• Financial concepts

• Data collection

• Adult education

• Network administration

Certifications and Licenses

ISO 9001

August 2016 to Present

Inventory Auditor Training

Assessments

Accounting Skills: Bookkeeping — Familiar

May 2019

Calculating and determining the accuracy of financial data. Full results: Familiar

Cashier Skills — Proficient

July 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

KEY VALUES INCLUDE: Hard Worker, Conscientious, Confidentiality, Honesty, Perseverance, and Strong Work Ethic.

Key EXPERIENCES INCLUDE: Management, Supervisorial Skills, Client Services, All phases of Financial and Accounting / Bookkeeping, Administrative Assistant, Warehouse, Inventory, Logistics, Auditor Experience

Contact this candidate