Customer Service Rep

Adrian Jennings

Jackson, MS 601-***-**** ***.**********@*****.***

Summary

Detail-oriented and results-driven leader skilled at training and mentoring employees to promote a culture of collaboration and continuous improvement. Offering top-notch quality and efficiency in production, conducting performance reviews and feedback. Highly professional attitude, excellent communication/leadership skills, and ability to perform well in a team and remain calm under pressure. Experience

Entergy Mississippi - Customer Service Rep 12/2023-present

• Research and resolve customer account issues in support of peers within the Utility organization who have customer contact responsibilities. Provide support to Entergy's Executive staff in responding to customer inquiries directed at their office. Provide appropriate and timely responses to customer correspondence associated with customer service issues and inquiries.

• Engage directly with customers at multiple levels (i.e. - residential, commercial, governmental, industrial) to resolve customer service issues and/or to promote customer service product/service offerings.

• Communicate (written and verbally) with customers on company policy, while seeking to maintain a high level of customer satisfaction.

• Review customer accounts via the customer accounting system. Farm Bureau - Customer Service Rep 01/2022-12/2023

• Informed customers about claim procedures, processed payments, and payment options.

• Cultivated strong value-added relationships with customers by delivering claim knowledge to drive business development.

• Documented conversations with customers to track requests, problems and solutions.

• Tracked each interaction for auditing, reporting, and training purposes.

• Address and consult with customers regarding issues resolving them quickly and accurately. UPS – Health and Safety Hazmat Supervisor 12/2017-present

• Oversees the measurement and sampling of hazardous materials, and any removal of physical, biological and chemical hazards.

• Investigates, analyzes, and reports on any accidents or unsafe events and suggests remedial and preventative actions.

• Develops a safety conscious culture by providing workforce education on first aid, emergency/safety procedures and regulations.

• Participates in Occupational Safety and Health Administration (OSHA) inspections, providing inspectors with appropriate documents and identifying safety measures. Rent A Center – Store Manager 08/2016-08/2017

• Performed a wide variety of administrative and management duties.

• Coordinated and directed store operations and personnel.

• Insured an efficient and profitable operation that exceeded customer service, revenue growth, cost management, asset protection, and profitability. Nissan of North America – Production Technician 08/2012-07/2016

• Assembled parts of manufactured products to form sections or finished products.

• Worked as part of a team at a workstation along an assembly line completing a designated section of the product before moving it along wot the next station.

• Installed, mounted, fastened, aligned, wired, connected, soldered, sanded, painted, stitched, glued, cut, or shaped various product parts.

Education

Board of Pharmacy Technician, Certification

2011

Meridian Community College, Associate Degree

2008-2010

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