MERCY MUTOWA
CONTACT
***********@*****.***
e, Loughborough, LE12 7LX
United Kingdom
PROFESSIONAL SUMMARY
. Compassionate Healthcare
support worker dedicated to
non-discriminatory care
practice. Competent in handling
client's household finances,
bills and running errands. CPR
certified to stay calm and help
in medical emergencies.
. Caring Health Care Assistant
with excellent health care and
community education
expertise. Nursed patients to
health through therapeutic
conversations and sessions.
Skilled in physical, emotional
and psychological support.
. Caring health care
professional dedicated to
personalised support and
quality patient care. Supportive
of individual with severe
limitations and willing to help
with diverse needs.
Understands importance of
following protocols, maintaining
patient privacy and delivering
quality care.
. Skilled Healthcare trained in
different treatment techniques
and procedures. Diligent about
monitoring patients and always
EXPERIENCE
HEALTHCARE SUPPORT WORKER Aug 2023 Current
Leonard Cheshire Disabilities, Loughborough, United Kingdom Administered medication with rigorous checks and record-keeping to protect patient safety.
Assisted in care of residents' physical environment including cleaning, vacuuming and sanitising.
Worked in partnership with service-users identifying activities to support agreed health outcomes.
Administered prescribed medication within trust medicines management policy.
Maintained effective infection control as well as safe moving and handling practices.
Assisted residents with hoisting to wheelchair and riser recliner. Maintained thorough and up-to-date nursing care records in line with company standards.
Maintained a safe working environment by reporting all clinical incidents and near misses to qualified nursing staff. Undertook routine duties on behalf of residents including help dressing, showering and toileting.
Provided care for residents over a 24-hour period day and night with compassion and professionalism.
Took appropriate emergency action including first aid while informing nurse practitioners on duty.
Monitored and recorded conditions of residents requiring long-term ventilation.
Attended to personal care of residents, maintaining dignity and promoting independence.
Provided personal care, continence management and assistance with mobility for service users.
Promoted healthy lifestyle habits and holistic illness prevention with families, carers and fellow service providers.
Monitored and assisted residents' with diet and fluid intake maintaining compliance with CQC specifications.
Empowered patients by providing choice during mealtimes and encouraging independence during personal care routines. Assisted with ambulation and moving less-mobile residents at appropriate points in the day.
Gave support and advice to carers, friends and family of service users while maintaining appropriate confidentiality. HEALTHCARE SUPPORT WORKER Feb 2023 Jul 2023
Almag Healthcare, Leiceistershire, United Kingdom
Provided care for residents over a 24-hour period day and night with compassion and professionalism.
Developed detailed care plans for patients with acute mental health needs, including Personality Disorder and Autism Spectrum ready to deliver personalised
care. Experienced in hygiene
and mobility assistance.
. Focused Healthcare support
worker, bringing more than 10
years of experience to work
environment. Communicates
effectively with staff and
customers and works tirelessly
to achieve quality standards.
Comfortable working in
high-pressure, deadline-driven
environments.
. Fast-learning, results-oriented
employee, utilising
organisational skills to drive
business goals. Possessing
exceptional problem-solving
and analytical skills. Works
effectively and efficiently in
high-performing teams.
SKILLS
Safeguarding
Enteral feeding
Safeguarding of children and
vulnerable adults
Meal and drink service
Hazardous waste disposal
Residential cleaning
Patient wellbeing checks
Patient assessments
Infection Control
Ethical decision making
First Aid
Personal care assistance
Medicine dispensing
Equipment cleaning and
sterilisation
Family liaison
Hoist operation
Suctioning
Resident washing and
dressing
Infection prevention and
control
LANGUAGE
Disorder diagnoses.
Specialised in supporting elderly people with learning disabilities to live balanced and rewarding lives.
Documented all tasks carried out with residents using Care Control monitoring system.
Administered medication with rigorous checks and record-keeping to protect patient safety.
Provided personal care, continence management and assistance with mobility for service users.
Undertook training and continuous assessment of clinical skills to enable delivery of care to children with complex health needs. Undertook routine duties on behalf of residents including help dressing, showering and toileting.
Use of hoists when transferring residents from one point to another. HEALTH CARE ASSISTANT Jul 2021 Jan 2023
Chiredzi General Hospital, Chiredzi, Zimbabwe
Expanded clinical knowledge to assist with wider team targets and diverse patient needs.
Supported patients and provided companionship.
Promoted patient health and wellbeing by employing active listening and an empathetic tone.
Provided palliative care for patients and engaged with families sensitively.
Monitored patient progress and checked temperature, pulse and respiration regularly, keeping accurate records to support tracking and diagnosis.
Served modified texture diets to patients with disability, along with PEG feeding.
Supported nurses with clinical triage by monitoring patients and providing initial treatment.
Distributed and maintained equipment in patient ward. Assisted with patient health assessments and ongoing monitoring of conditions.
Cared for named patients, including patients with limited mobility. Maintained patient safety and minimised risk in accordance with relevant policies and procedures.
Provided adequate patient comfort and attended to patient needs. Changed and distributed linen swiftly to support sterilisation and comfortable bedding for patients.
Communicated effectively and empathetically with patients, relatives and carers, providing regular information. Aided nurses and doctors with procedures and patient care plans. Managed general household chores and duties.
Managed and maintained Personal Protective Equipment (PPE), including provision, ordering, availability and ensuring correct usage by staff.
Assisted patients with limited mobility with grooming and feeding to enhance health and wellbeing.
Displayed good communication with an enthusiastic approach to the provision of quality care delivery.
Prepared and maintained treatment areas to enable streamlined treatment and strong hygiene.
English, Intermediate (B1)
EILTS
EDUCATION
DIPLOMA IN CARE GIVING - CARE GIVING Jan 2023
Alison, United Kingdom
Diploma Certificate in care giving
GCSES - ORDINARY LEVEL Nov 2003
Pamushana High School, Masvingo, Zimbabwe
Student Government.