Customer Service General Manager

DOUGLAS MCKINNEY

*** ******** ** *****: 843-***-****

Hilton Head SC Email: ************@*****.***

Career Summary

A passionate and skilled hospitality manager with more than 28 years of experience in the professional management of facilities. Possesses strong business acumen and has keen attention to detail. Understands the importance of quality customer service by creating a culture that drives the proper delivery of outstanding service and consistent product. Has solid planning skills and applies expertise in influencing sales growth. Identifies issues and recommends relevant solutions to improve efficiency and speed of output. A committed leader, that leads by example.

Areas of Expertise

All kitchen operations

Customer Service

Sales Strategy

Leadership

Menu Development

Hospitality

Event Management

Problem Solving

Staff Training

Staff education

Budgeting & Cost Control

Operations Management

Relationship Building

Professional Experience

CORK + TABLE KITCHEN AND BAR, 23 Court Street, Plymouth, MA 2018-Present

Head Culinary Chef

Worked hand-in-hand with ownership to develop and design new food operations for a newly opened restaurant and bar

Continuously create a complete menu of signature dishes to define the pleasurable atmosphere and mood

LEGAL REMEDY BREWING COMPANY, Rock Hill, SC 2014 – 2017

Culinary Director/Assistant GM

Facilitated development, opening and successful management of a highly successful brewery/brewpub

$2.5 Million plus in sales in each of first two years

Developed all culinary menus and specials

Educated and trained all FOH and BOH staff in implementation of all menus and procedures

Managed all daily operations, including opening and closing

Executed all purchasing

ROYAL STREET CAFE, DEER VALLEY RESORT, Park City, UT 2013 – 2014

Lead Bartender & Server

Instilled customer service principles in new bartending staff through training and coaching

Managed financial transactions – cash as well as electronic payments

Communicated with Manager and Liquor Representatives to ensure accurate liquor purchases

Anticipated and addressed guest needs and delivered high quality service

Created an environment of positive staff morale and drove delivery of excellent customer service

Enforced adherence to quality expectations and standards to ensure repeat business

Oversaw and serviced special events and private parties

BILL WHITE ENTERPRISES, Park City, UT 2012 – 2013

Bartender & Server

Worked in numerous outlets in multi-capacities for multi-unit restaurant group

Created a positive dining experience through the delivery of excellent customer service

Responded to customer requests and maintained a friendly demeanor in a pressurized environment

Managed cash and point of sale transactions while ensuring accurate processing of payments

Montage Deer Valley, Park City, UT 2013

Lead Bartender & Server

Applied strong interpersonal skills in conversing with customers and responding to requests

Upheld the image of the establishment by providing friendly and timely service

Communicated clearly and ensured delivery of correct orders

FLANAGAN’S ON MAIN, Park City, UT 2013 -2014

Special Event General Manager (Sundance Film Festival)

Planned and executed special events and guest appearances

Managed logistics and crew, ensuring flawless execution of activities

Controlled expenses and event budgets

BRITISH OPEN PUB, Hilton Head Island, SC 2011 - 2012

Bar & General Manager

Played a key role in development and grand opening of new business venture for a local established restaurant group

Hired and trained staff, ensuring positive representation of the business

Controlled costs, managed budgets, managed payroll and ensured smooth running of financial operations

SALTY DOG, Hilton Head Island, SC 2008 - 2011

Bar Manager

Drove achievement of high volume sales through effective promotion of beverages

Supervised and directed the activities of staff, ensuring delivery of excellent customer service

Collaborated with kitchen manager on the creation of menus

SMOKEHOUSE BAR & GRILL, Hilton Head Island, SC 2003 - 2008

Bar & Kitchen Manager

Maintained strict cost control and inventory, ensuring minimal losses

Managed all staffing to accommodate proper management of restaurant efficiencies

Shared knowledge and trained staff to ensure positive brand representation

Served as purchasing agent for the restaurant

HARBOURSIDE CAFE, Hilton Head Island, SC 1990 - 2003

General Manager

Drove achievement of annual sales targets to increase revenue

Hired and retained skilled employees to provide outstanding service and build a strong brand

Negotiated pricing on food and beverages to maximize profitability and grow the business

Created signature dishes that increased sales and designed menus that resulted in repeat business

Education

·Communications, Edinboro University, PA

·Graphic Design, AW Beattie Technical School, PA

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