Customer Service High School

OCEANA E. TOM

***Goldenrod Ave, Farmington NM ***01 · 505-***-****

· *****.****@*****.***

· **********@*****.***

EXPERIENCE

**/**/** – 10/16/24

LIGHTING, ELECTRICAL, AND PLUMBING CSA, lowe’s home improvement

-Excellent Customer Service

-Finding products and recommendations

-Merchandise and Inventory

-Machinery and Technology

-Power Equipment Knowledge

-Knowledge about tools, lumber, garden, appliances

-Knowledge about Plumbing and Electrical Products

-Informative emails about tasks completed to management

-Daily communication with management and teams

-Prevention for theft, shrink, etc.

-Exceeded inventory organization for product (Aug 12, 2024)

11/10/24 – CURRENT

CASHIER, wALMART

-Excellent Customer Service

-Money Handling

-Merchandise and Technology

-Product Knowledge

-Computer-related skills

-Theft prevention

-Collaboration with members

EDUCATION

08/2021 – 11/2022

INTERNSHIP, farmington police department

-Confidentiality & Integrity

-Attendance on Meetings, Fieldwork, Paperwork

-Professional workspace in community issues

MAY 2018

HIGH SCHOOL DIPOLMA, PIEDRA VISTA HIGH SCHOOL

- Battalion Commander of the 5th Brigade

- Achieved over 15 awards for leadership and skill in teamwork

-4 years of experienced community service, school sales, customer service

-4 years of JROTC

MAY 2022

AA CRIMINAL JUSTICE, san juan college

-ASSOCIATE DEGREE

-Graduated with 3.5

MAY 2023

BA CRIMINAL JUSTICE, New Mexico Highlands University

-BACHELOR’S DEGREE – IN PROGRESS

SKILLS

Skills management

Customer Service

Teamwork, Team collaboration and Leadership

Quick and Efficient

Organization

Computer literacy

Time management

Problem Solving

Leadership

Interpersonal Communication

Active listening

Attention to detail

Data Analysis

Work ethic

ACCOMPLISHMENTS

- Collaborated with a team of 3 in the development to better each other in teamwork and communication skills.

-Achieved Victims Assistance Training by completing Online Training with the Victim’s Advocate Division with accuracy and efficiency.

-Ability to work with computers and technology.

-Ability to work long hours, carry heavy weighted items, work in efficient environment

-Ability to create and growth art commissions towards costumers in a professional manner

-Ability to work with Animals.

-Work in fast-paced environments.

-Work under pressure and in high volume areas.

CERTIFICATIONS

- Power Equipment Certification – Lowes – (Expires 7/11/25)

- Temporary Alcohol Server Certification – Way to Serve (Expires 11/13/27)

CAREER REFERENCES

Sales Floor Dept. Supervisor, Jermaine Nelson.

Lowe’s Companies Inc. ********.******@*****.*****.*** (505) 599 – 0200

Operations Assistant Store Manager, Patrick Roper.

Lowe’s Companies Inc. *******.*****@*****.*****.*** (505) 599 – 0200

Sales Floor Dept. Supervisor, Howard Hererra.

Lowe’s Companies Inc. ******.*******@*****.*****.*** (505) 599 – 0200

PERSONAL REFERENCES

Brian Campbell. (505) 860 – 0216 (Former employee) (known for 3 years)

Derek Collier. (505) 592 – 7572 (Former employee) (known for 1 year)

Kaden Lee. (505) 360 – 9095 (Former employee) (known for 1 year)

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