Administrative Assistant Customer Support

RESUME

Name: Trina McLaughlin Phone: 703-***-**** 949-***-****

Work Experience:

*Position Held: Sales and Administrative Assistant for Travel and Cruise Agency

October 2017 to Present

Job Duties: Performed sales and administrative functions within a travel agency. Duties included selling vacation tour packages, booking cruises, providing customer support, and procuring of payments. Additional tasks entailed management of office inventory by ordering and restocking supplies.

Company Name and Location: Cruise Co. of So. California - San Clemente, CA

*Position Held: Front Desk Clerk for Hotel Inn

June 2014 to January 2016

Job Duties: Handled guest check-in and greeting walk-in customers, booking reservations, and the presentation of breakfast.

Company Name and Location: San Simeon Pines Lodge - San Simeon, CA

*Position Held: Administrative Assistant for Insurance Company

February 2012 to April 2014

Job Duties: Responsible for department’s daily administrative operations.

Performed data entry, and developed regular reports and updated spreadsheets to track sales statistics and revenue trends. Handled customer service issues using effective interpersonal and problem-solving skills, as well as ensured the quality creation and timely distribution of printed materials.

Company Name and Locations: MetLife - Irvine, CA

*Position Held: Call Center Agent for Automotive Website Company

August 2009 to October 2011

Job Duties: Conducted phone contacts with current and prospective clients for the purpose of coordinating sales visits and updating marketing materials. Interfaced with professional services personnel to arrange detailed meetings and itineraries.

Company Name and Location: Dealer.com - Manhattan Beach, CA

*Position Held: Legal Assistant

July 2006 to October 2007

Job Duties: Assisted attorneys in trial preparation. Scheduled hearings and depositions. Served as communications liaison between social workers and clients. Maintained filing system, and provided lawyers essential background information across several cases. Answered phone calls and letters, utilizing excellent written and verbal communications skills.

Company Name and Location: Edmund D. Edelman Children’s Courthouse - Monterey Park, CA

*Position Held: Extended Elementary School Educator

September 2004 to June 2006

Job Duties: Presented academic curriculum to students in a classroom setting.

Company Name and Location: Los Angeles Unified School District - Los Angeles, CA

Education:

High School and Location: Flintridge Sacred Heart Academy - Pasadena, CA

University and Location: Loyola Marymount University - Los Angeles, CA

~Received BA Degree

Civic Affiliations:

Toastmasters

Chapter Member of St. Vincent de Paul

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