Customer Service Well-Being

ILIANA PARRISH

Phone: 909-***-**** Email: ****************@*****.***

PROFESSIONAL SUMMARY

Motivated and bilingual professional with a strong background in customer service, sales, and team leadership. Fluent in Spanish with proven experience in managing teams, coordinating logistics, and providing excellent service to clients. Known for outstanding communication skills, reliability, and ability to thrive in fast-paced environments. Seeking a position that leverages my skills in leadership, time management, and problem-solving.

SKILLS

● Bilingual: Fluent in Spanish and English

● Leadership: Strong team player and leader with excellent interpersonal skills

● Time Management: Efficient and organized with an ability to prioritize tasks

● Customer Service: Skilled in handling customer needs and resolving issues

● Sales & Marketing: Experience in sales, bill collections, and product promotions

● Problem-Solving: Able to identify and address customer concerns quickly and effectively

EXPERIENCE

Think Together – After School Program Leader

September 2024 – Present

● Support academic achievement by assisting students with homework and learning activities

● Facilitate enrichment programs, including arts, STEM, and educational games

● Lead physical activity sessions to promote fitness and well-being among students

● Supervise and guide children during snack time (supper) and ensure their safety and well-being

● Provide a positive and encouraging environment that fosters both learning and personal development

● Collaborate with other staff members to ensure smooth program operations and an engaging experience for students

Summer Cleaning Associate – [The Rock Outreach]

June 2023 – August 2023

● Provided comprehensive cleaning services throughout the church, including restrooms, children’s areas, windows, and common spaces

● Vacuumed and swept floors, emptied trash bins, and sanitized high-touch areas

● Organized materials and furniture in classrooms and event spaces

● Ensured the church environment was welcoming, clean, and safe for all visitors

● Maintained a positive attitude while working independently and as part of a team AutoZone – Commercial Manager

November 2020 – November 2022

● Managed customer service, including providing quotes, orders, and delivery information

● Tracked and ordered automotive parts from external vendors

● Responsible for sales, bill collections, and register reconciliation

● Scheduled deliveries and designated drivers for timely product deliveries

● Assisted customers in locating and purchasing parts for commercial accounts

● Oversaw sales floor duties, including cash handling and maintaining store appearance

● Utilized ZNET to locate products and recommend alternatives to customers AutoZone – Commercial Driver

November 2020 – November 2022

● Delivered automotive parts to various shops in a timely manner

● Picked up and returned parts, cores, and other items from vendors and nearby stores

● Assisted commercial accounts in finding and securing the correct parts Project Life Impact – Youth Leader

August 2018 – April 2020

● Led afterschool programs for elementary students, including homework help and recreational activities

● Organized and executed events such as nacho parties, movie nights, game nights, and school dances

● Planned monthly activities and created engaging experiences for students in grades K-6

Carl’s Jr. – Crew Person

September 2017 – February 2019

● Took drive-thru orders, prepared food and drinks, and packaged orders

● Provided excellent customer service and resolved issues with orders

● Maintained cleanliness of the restaurant by washing dishes, cleaning restrooms, and mopping floors

● Stocked inventory and ensured the kitchen and dining areas were fully stocked at all times

EDUCATION

Arroyo Valley High School – High School Diploma

Graduated: 2017

Art Institute of California – Studies in Design

2017 – 2018 (Did not complete program)

ADDITIONAL INFORMATION

● Immediate Availability: Available to start immediately, with a strong work ethic and eagerness to contribute.

● Reliable Transportation: Own a reliable vehicle and can commute to work locations without issue.

● Flexible Schedule: Able to work evenings, weekends, and varied shifts to meet business needs.

● Quick Learner: Adaptable and able to pick up new skills quickly in dynamic environments.

● Strong Work Ethic: Consistently demonstrate dependability, punctuality, and commitment to achieving goals.

● Team-Oriented: Proven ability to collaborate effectively with colleagues and management to meet objectives.

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