Customer Service Representative
Resume:
**************@*****.*** https://www.linkedin.com/in/lyk
a-san-luis
Alabang Muntinlupa City
Skills
Great positive attitude toward customer
Strong time management
Understand customer concerns by actively listening Patience
Adaptability
Communication skills
Worked well with a team to collaborate effectively Ability to stay calm to de-escalate high pressure situations. Customer Service Representative
Lyka San Luis
Work Experience
September 2022 - March 2023
Mang Inasal, Molito, Alabang
Cashier/ Service crew
Experienced in addressing customer inquiries by understanding product information to provide accurate responses promptly and effectively while maintaining a kind and professional demeanor. Responsible for providing good customer service.
Process customer payment with strong focus and attention to detail.
Mentored two new cashiers, providing guidance on company procedures, customer service standards and operational tasks to ensure their successful integration into the team. Handled customer complaints and quickly resolved the issue by implementing actionable solutions.
Collaborated with the team to enhance customer experience, leading to a 60% reduction in customer complaints from December to February.
Increased target daily sales by upselling to customers, recommending additional purchases, and promoting upcoming sales events, contributing to higher revenue growth. A compassionate and dedicated
aspirant with over 6 months of
experience in a fast-paced
customer service environment.
Gained valuable knowledge in
prioritizing customer satisfaction
and adapting quickly to changing
needs. I am eager to apply my
skills and knowledge, aiming to
grow further and build
professional expertise within the
customer service field.
Educational History
2020 - 2022
Muntinlupa National High
School - Main
2023 - 2024
National University Laguna BS
Architecture
(undergrad )
Profile
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