Customer Service Social Media
Resume:
*************@*****.***
Trainings Attended:
NEXUS GULF OIL
Ajman, United Arab Emirates
March 18 – April 18, 2012
Check and reply to business email
Filing and updating documents
Make quotation and Local Purchase Order (LPO)
Telephone Etiquette
Check receivable receipts and make sure the delivery note is correct.
Additional Trainings:
PMS (Prime Power Services)
Housekeeping – Home Management
Clean building floors and walls by sweeping, mopping, scrubbing and vacuuming.
Change bedding and make beds as directed.
Stock cabin food supplies (coffee, tea, sugar, etc) as needed.
Replenish supplies such as drinking glasses, lines and bathroom items.
Gather and empty trash.
Polish furniture and fixtures.
Clean windows, glass partitions and mirrors using soapy water or cleaners and sponges.
LIZA VERIDIANO SOTOMANGO
PROFILE
A motivated individual with extensive experience working in customer service. Flexible and committed to continuously perform well in a job that can be very demanding. Works well independently and able to act upon own initiative and as part of a team.
SKILLS
Communication Multitasking
Prioritizing Organization
Technical Skills Interpersonal skills
Initiative and problem solving Dependability
Maintain confidentiality around Calm and level-headed under
Sensitive information pressure
EDUCATION
Caregiver Course – SY 2007
Philippine Women’s University, Laguna, Philippines
Secondary Education – SY 1996
Talangan National High School, Laguna, Philippines
AREAS OF EFFECTIVENESS
Computer Literacy in Microsoft Office Operations: Word and Excel
WORK EXPERIENCE
Receptionist / Consultant HR Department July 1, 2014 – Present
Qatar National Bank, Doha, Qatar (under outsource)
Duties and Responsibilities:
Greet customers warmly and ascertain problem or reason for calling.
Resolve customer complaints via phone, email or social media.
Handle transactions and answer customer queries.
Decipher customer needs and offer the best solution on proper company policies.
Effectively communicate ideas, suggestions and answer.
Refer client/visitor/customers to people who specialize with the type of problem or query they present.
Effective listening and communication.
Adheres to customer needs.
Attend incoming/outgoing international/local telephone calls.
Assisting clients, applicants and all QNB staff new joiners.
Check all QNB staff’s sick leave.
Receive invoices.
Communicate and coordinate with internal departments.
Assisting all applicants and New Joiners
Activating access card for QNB staff
Receptionist / Consultant General Services Department August 2012 – May 2013
Qatar National Bank, Doha, Qatar (under outsource)
Duties and Responsibilities:
Greet and welcome client/guest as soon as they arrive at the office.
Make gate passes for the visitors.
Attend to incoming/outgoing telephone calls.
Receive invoices from the client.
Photocopying and scanning of documents.
Filing and updating documents.
Sales Assistant / Senior Casher
April 24, 2008 – January 31, 2012
Stradivarius – Landmark, Doha, Qatar
Duties and Responsibilities:
Responsible for sales generation and delivering a positive customer experience.
Greet customers immediately upon entering the store with a smile.
Provide customers with current relevant information about the product.
Participate and attend all store meetings and other related functions.
Represent a positive attitude toward the merchandize and the company.
Provide quality service and follow-up with customers in a timely manner.
Maintain cash wrap cleanliness and attempt to add on sale.
Flexible and work well with peers and management to accomplish duties.
Responsible for arrangement of stocks according to sizes and colors.
Perform high quality standard when it comes to selling.
Balance cash drawer, receipts and document discrepancies.
Personal Information
Birthday: August 31, 1979
Gender: Female
Religion: Catholic
Nationality: Filipino
Passport: P2857968A
Height : 162cm
Contact this candidate