Mental Health Service Worker

Profile

A human service professional with a focus on mental health completing his Social Service Worker Diploma, with more than 10 years of experience promoting wellness and academic excellence for young adults and adults, and a special talent for transitioning strategy into action and achievement.

Summary of Qualifications

A strong written and verbal communicator, able to adapt his delivery style to diverse audiences, needs and styles.

Understand and applies the principles of Diversity and Inclusion, able to establish a positive work and learning environment and promote safety and inclusion.

Experience using relevant office and remote work technology including MS Teams and Zoom, Micro Soft Office Suite, Canva and more.

Ability to work independently as well as part of a multi-functional team.

Excellent interpersonal, presentation, mediation and negotiation abilities.

High degree of patience and conflict management techniques.

Education

Social Service Worker Diploma 2022 - Present

Humber College Institute of Technology & Advanced Learning

Bachelor of Business Management Class of 1994

Ryerson Polytechnic University

Relevant Experience

Peer Assistant September 2022 – May 2023

Humber Polytechnic

Support student with mobility needs help them to navigate inside and outside of class, how to be success

Set up computer, physical apparatuses, and other assistive devices

Assist with setting up note taking supports

Peer Support

Student Learning Services (SLS) September 2022 – May 2023

Humber Polytechnic

Provide information on workshops, and ran Workshops to help student navigate the Academic World.

Refers to the various resources that was available to be successful in their academic path.

Trained students on the different type of Note taking services, as well as the Test Centre and help to inform them and their teachers on the process.

Outreach Peer Worker January 2021- January 2023

Fred Victor – Toronto ON

Worked with street-involved individuals experiencing mental health, addictions, and emotional and environmental trauma to provide supports, referrals, and survival essentials.

Provided non-violent crisis intervention and prevention to clients.

Senior Account Manager– Provision IT Resources 2011 – 2014

Provision IT Resources

Communicate to various C- Level IT executives and Institutional partners the benefits of our firm’s staffing model, as well as the ROI of firm’s solutions. Working with the Varies Levels of Governments, and Ministries

Mentoring of junior staff members.

Calls and face-to-face visiting of prospective, new and present customers to assist new business.

Expert in a cold-calling, negotiating contract, consultative selling, forming grouping and partnering with others.

Followed long-term accounts strategies that increase profits and helped in cultivating the long-term relationships with proper decision makers.

Established and executed plans for tactical accounts that go beyond expectations in profits maintenance/increase, account profitability, and the customer satisfaction.

Senior Relationship Manager 2009 – 2011

Bevertec CST INC.

Communicate to various C- Level IT executives and Institutional partners the benefits of our firm’s staffing model, as well as the ROI of firm’s solutions.

Practiced complete recruitment life cycle such as technical and Behavioural interviewing techniques to qualify and present quality I.T and Financial resources.

Exceed company targets by combining best practices in account management with personal dedication.

Contribute to the overall team culture by sharing best practices and accomplishing goals.

Maintain relationships with existing clients by providing support and guidance.

Using my well-developed communication, interpersonal and problem-solving skills; to help bring in new clients that fits into the company overall business plan.

Developed and maintained relationship with our internal solutions based senior managers located with our vendors and staff augmentation account managers.

Customer Service Support Specialist Manager 2001 – 2006

Bell Canada

Manager for CHURN (Revenue and Retention): Direct reports: 35 Support Specialists/ Floating Trainers.

Conflict resolution and mediation skills utilized as point person for third level Call Centre escalations.

Provided one on one coaching for customer service specialists.

Evaluated, identified, and quantified potential impacts of new initiatives and training projects.

Resolve problems referred by our customer groups.

Ensure the coaching/training and development of team representatives.

Assistant Program Manager /Placement Officer September1994 - September1995

Parachute Community Employment Centre – Toronto ON .

Provided training to all new Employment Counsellors/Placement Officers.

Completed and conducted yearly performances with all team members. While providing Career path for each staff members.

Designed and run various workshops.

Built and maintained strong relationships with both Employers and candidates.

Certification & Training

Social Service Training and Employment Program (SSTEP) January – April 2022

Fred Victor – Toronto, ON

WHMIS, AODA, Health and Safety Representative, Nonviolent Crisis Intervention (CPI), Advocacy, Community Resources, Rainbow Health Ontario – LGBT2SQ Foundations Course, Customer Service, Professional Boundaries, Self-Care, First Aid CPR/AED Level C, Shelter Standards, Professional boundaries, Emergency First Aid

Thompson Inc. SIGL– Toronto ON

Conflict Resolution, Train the Trainer, Communicating to Build a Positive Culture, Dealing with One-on-One Issues

Additional Professional Experience

Replenishment Manager Overnight 2019

Superstore Canada

Consultant 2007 – 2009, 2014 – 2019

Independent Consulting Services

Overnight Manager of Console Room 2015 – 2016

Canada Post Corporation

Community Involvement

Co-Chair Greenholme Junior Middle School Parents and Teachers Management Team 2011- 2013

Coach/ Board of Director- Rexdale Youth Soccer League 2008- 2013

G.T.A. Mentoring Program 2003-2007

Bell ExpressVu: "Stay in school Mentoring Program" 2002-2005

Leadership Facilitator: Toronto Board of Education 1984-1999

Coach of the Year: Toronto Secondary School Women's Athletic Association 1986-1992

Citizenship Leadership Award, Kiwanis: 4 years 1983-1987

Student Council President: Oakwood Collegiate 1987

References

Available upon request

Jan Wojcik,

Manager, Work Placement Service.

Humber Polytechnic.

Faculty of Applied Science and Technology.

Office- NX302B

22 January 2025

To Jan,

I am excited to apply for the Placement Advisor role with the Faculty of Applied Sciences and Technology at Humber Polytechnic.

As a compassionate, patient community advocate, I am enthusiastic to bring my skills and strengths to working with students in pursuing their academic success. I am particularly interested in this position because I will have the opportunity to work with students who face challenges in navigating the Workplace, in order to be able to find a path of Success! So that they can find a Eustress path, and “Be inspired to be the best they can be!”. The Work placement at The Faculty of Applied Sciences and Technology has a spirit of collaboration, empathy and advocacy inspires me to want to contribute to making a difference in the experience of students, also!

My experience in the Social Service Worker Diploma Program has allowed me to develop knowledge and competencies including a strength-based approach towards collaborating with others along with an unconditional positive regard to each person with whom I interact. My years in the Employment industries as an Account Manager, Recruiter, Employment Consular, and Manager has provided me with both knowledge and skills that would allow me to be able to guide the students in the program. My over 35 plus years of Coaching from High School to the University Level, has allowed me to develop the skill to be able to help my player be the best that they can be! The ability to think outside of the Box and be encouraged to take the initiative to way their own path!

Years of training working with individuals with disabilities and other Challenges has uniquely prepared me to understand and be responsive to these populations. Previous roles have allowed me to develop an inclusive approach to supporting others.

Thank you for taking the time to review my application; I look forward to discussing this opportunity further with you.

Sincerely,

Maurice Smith

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