Customer Service Pharmacy Technician
Resume:
CAREER OBJECTIVE
Results-driven individual with vast experience in retail and hospital
pharmacies. Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
SKILLS
Ordering and Stocking
Medications
• Medicare and Medicaid
Processes
•
• Proper Labeling Procedures • Problem-Solving Skills Insurance Claim Processing
Software
• • Payment Processing
• Resolving Customer Issues • Drug Formulation
CONTACT
************@*****.***
cincinnati, oh 45239
EXPERIENCE
Pharmacy Technician
NOV 2021 - PRESENT CVS Pharmacy, cincinnati, oh
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
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• Input patient and prescription information to produce product labels and assist in prescription filling process. Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
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• Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
• Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations. DANISHA CRUMSEY
P H A R M A C Y T E C H N I C I A N
Warehouse Worker
JUL 2018 - JUN 2021 Amazon, hebron, kentucky
Assistant Deli Manager
JUN 2016 - JUL 2018 Albertson, Las Vegas, Nevada Retail Relationship Manager
FEB 2007 - JUN 2016 Crossmark, los Angeles, california
• Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
• Sorted and placed materials or items on racks and shelves according to organizational standards.
• Assisted with stocking shelves and organizing warehouse.
• Utilized barcode scanning technology to track product movement throughout the warehouse. Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
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• Developed and implemented new training procedures for deli staff to ensure compliance with food safety regulations.
• Utilized problem-solving skills to resolve customer complaints in a timely manner.
• Coached team members in developing their professional skills through effective communication techniques.
• Enforced company policies related to employee conduct, safety protocols, and attendance requirements.
• Monitored food quality standards while adhering to all health codes and sanitation regulations.
• Demonstrated strong leadership capabilities by motivating team members to reach daily goals.
• Trained new employees on company policies and procedures related to retail operations.
• Collaborated with upper management on special projects involving product launches or promotions.
• Ensured compliance with all safety regulations while managing the store's daily operations.
• Built and expanded existing client relationships through proactive contact and effective pipeline management.
• Developed and implemented strategies to improve customer relationships and loyalty. EDUCATION
Certification in Pharmacy
JUN 2021 MT.San Antonio college, walnut,california High School Diploma
JUN 2006 west covina High, west covina
CERTIFICATIONS
• Pharmacy technician
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