Customer Service Support
Resume:
Trinell Lawson
562-***-**** **********@*****.***
Accomplished and dedicated, emphasizing accuracy and efficiency in all operations of customer support services and dedicated to providing phenomenal customer service. Ability to perform administrative, and customer service duties to support any driver position. Result oriented and organized with strong problem-solving skills and keen attention to detail. Skilled at prioritization and working in fast-paced environments.
EDUCATION & TRAINING
High School Diploma, 1988
Washington Preparatory High School
TRAINING & LEADERSHIP
Established and sustained relationships between senior management and vendors to maximize retention
Capable of performing under tough deadlines to meet expectations of multiple customers
Organizational ability and multi-tasking skills
CUSTOMER SERVICE
Achieved high levels of customer satisfaction through rapidly resolving complaints and escalating issues.
Skilled in relationship building with internal and external customers to provide a positive customer experience.
WORK HISTORY
American Reclamation –Glendale, Ca September 2020- Present
Roll Off Truck Driver / Front Loader Driver
Responsible for servicing trash, recycling, compost and/or mixed waste using
Roll off bins and compactors
Empty containers at disposal sites
Clean up spills and overflows and return bins to their proper area
Effectively communicates with Dispatch & Customers
Perform daily pre and post trip inspection of vehicle
Responsible for daily logs
Operate vehicles with public safety
Operate front loader with scout driver assistant
Responsible for self-managing time to assure customer satisfactory
Red Box Plus –Los Angeles, Ca September 2021-Present
Roll Off Truck Driver
Responsible for servicing trash, recycling, compost and/or mixed waste using
Roll off bins and compactors
Empty containers at disposal sites
Clean up spills and overflows and return bins to their proper area
Effectively communicates with Dispatch & Customers
Perform daily pre and post trip inspection of vehicle
Responsible for daily logs
Operate vehicles with public safety
Responsible for self-managing time to assure customer satisfactory
Wings Cartage- Los Angeles November 2019-September 2021
Transported and delivered lighting and audio equipment to various production sets, based on a provided daily schedule
Assisted with loading and unloading items as needed
Utilized forklift to move equipment
Reviewed orders before and after deliveries to ensure that orders are complete
Answered questions and handled customer complaints
Prepared daily report relating to deliveries of the day
DASH-Los Angeles, Ca
Bus Driver September 2018 to November 2019
Transported passengers along a pre-assigned route
Managed/observed transportation fare paid by passengers
Announce Routes over intercom for traveler’s convenience
Answered questions and kept passengers informed of schedules, routes and transfer points
Communicated with Central Dispatch as needed
Ensure passengers exit safely and assisted disabled passengers as needed
Performed basic vehicle maintenance (check tires, lights, oil, etc.) to ensure vehicle is in good working order
PRG Production Resource Group-Los Angeles, Ca April 2015-August 2018
Delivery Driver
Transported and delivered lighting and audio equipment to various production sets, based on a provided daily schedule
Assisted with loading and unloading items as needed
Utilized forklift to move equipment
Reviewed orders before and after deliveries to ensure that orders are complete
Answered questions and handled customer complaints
Prepared daily report relating to deliveries of the day
LMS Transportation (Amazon)-Los Angeles, Ca January 2015-April 2015
Delivery Route Driver
Loaded secure and protected packages in delivery vehicle
Delivered packages to residential customers and business owners
Assisted with loading and unloading packages
Review orders before and after delivery to ensure that orders are complete
Communicated with customers to determine delivery needs
City of Los Angeles-Los Angeles, Ca August 2001-January 2015
Maintenance Laborer/Commercial Driver
Transported recycling material at LAX
Prepared, loaded and transported containers to disposal sites
Delivered roll off container when empty and take for disposal when full
Navigated driveways, alleys, lots, high traffic roadways, etc.
Performed pre and post trip inspections on equipment
Identified and reported all containers in need of repair or replacement
Communicated with route manager regarding service interruptions, including blocked containers, closed lots, streets, alleyways or safety hazards
Completed end of day documentation and the checkout process at the end of each shift
Filled water tank, drove and operated motor sweeper to clean street of trash and debris
Escorted various vendors in and out of maintenance facility
Contact this candidate