Quality Assurance Customer Service

Crystal N. Starks

Phone: 786-***-****

Email: **********@*****.***

Professional Summary

Dedicated customer service professional with over a decade of experience in client engagement, team management, and operational excellence. Known for delivering exceptional client retention rates through innovative problem-solving, effective communication, and a commitment to customer satisfaction. Proven expertise in quality assurance, new hire training, and administrative functions. Proficient in managing high-volume workloads, with a strong ability to adapt to dynamic environments and exceed performance goals.

• • • • • • • • • Customer Team Quality Client Administrative Data Training HIPAA Technical Entry Leadership Retention Compliance Assurance & Proficiency: Service & Development Report & Core Strategies & Operational Excellence & Supervision Management Performance Competencies Oracle, Programs Proficiency Office Metrics Suite, Adobe Pro Suite

Professional Experience

Owner/Producer/Creator

Flyy • Trap Operate Beauty a client- 2017–Present focused beauty and media brand, specializing in nail and lash services, content creation, and podcast production.

• Develop and execute marketing strategies to enhance

• customer Manage client acquisition relations, and ensuring retention. satisfaction and repeat business.

Quality Assurance Manager

Alorica • Supervised Miami, 15-FL 50 Aug customer 2016–Apr service 2017 representatives,

• providing Conducted coaching call monitoring, to improve performance quality assurance reviews, metrics. and

• daily Designed reports and on implemented attendance and account adherence. policies and training

• materials, Answered improving 50-150 customer team efficiency. inquiries daily, ensuring high customer satisfaction levels.

Dispatcher

LaserShip • Coordinated Inc. Laurel, logistics MD for Apr 150+ 2016–Jun contract 2016 drivers, monitoring delivery progress and ensuring timely

• completion. Handled customer inquiries and delivery instructions with

• precision Maintained and and professionalism. reconciled inventory control systems and generated daily spreadsheets.

Feeder Transportation Administrator

UPS • Inc. Managed Laurel, payroll MD verification, May 2015–Aug department 2016 billing, and

• seasonal Ordered and contractor distributed coordination. supplies and uniforms while ensuring compliance with state and federal audits.

• Entered and maintained critical data in organizational systems, ensuring operational accuracy.

Helper Coordinator (Seasonal)

Manpower • Assigned (UPS) helpers Laurel, to drivers MD Nov based 2014 on logistics and

• coordinated Maintained accurate uniform documentation distribution. and ensured seamless daily operations.

Education

Miami Media School Miami, FL 2023

Certificate in Radio & Television Broadcasting

Colorado Technical University Online 2007–2009

Associate of Science in Criminal Justice

Tidewater Community College

Administration of Justice

Broward Community College 2005

C-5, Customer Care Competencies Course

References

Available upon request

Contact this candidate