Office Assistant Case Manager

Trevor Hardeman

Phoenix, AZ *****

Cell 602-***-****

**********@*****.***

Career Profile:

•Self-motivated, efficient, resourceful and reliable under pressure

•Excellent communication and interpersonal skills

•Detail oriented and resourceful in the completion of task with the ability to multi-task effectively

•Demonstrated ability to function effectively as a team player.

•Possesses strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

•Excellent computer skills

Professional Experience:

Resilient Health SMI Clinic 1/2024 – Present Office Assistant

Greet clients and visitors with a friendly and professional demeanor.

Answer phone calls, respond to inquiries, and route calls to appropriate staff.

Manage the clinic’s email correspondence.

Schedule and confirm client appointments using the clinic's scheduling software.

Coordinate with therapists and other healthcare professionals to optimize appointment times.

Maintain an organized calendar and manage rescheduling or cancellations.

Assist clients with the completion of necessary forms and documentation.

Ensure that clients feel comfortable and supported during their visit.

Address client concerns and escalate issues to appropriate personnel when necessary.

Fresh Start Resource Center

BHT / Compliance Officer / Case Manager 8/2022 – 11\2023

Carrying out individual treatment plans prescribed by medical professionals.

Monitoring patients and recording your observations.

Reporting back on each patient's progress and concerns.

Ensuring patients have a safe and supportive environment.

Diffusing situations in which patients wish to harm themselves or others.

Providing emotional support to patients.

Alerting medical professionals to intervene in emergencies.

Carrying out assessments and other administrative tasks.

Maintaining strict patient confidentiality.

Ensured that the company complies with its outside regulatory and legal requirements as well as internal policies and bylaws.

Anything Is Possible

Behavioral Health Technician / BHT Lead 6/2021 – 7/2022

•Provide crisis interventions when necessary.

•Supportive protective oversight of clients.

•Provide mentoring for life skills and behavior management.

•Know and understand the needs and services identified in Service Plans.

•Prepare and follow through with activities, groups and individual discussions that guide the client to full fill their needs identified in Service Plans.

•Prepare daily service notes on client’s progress and activities in a timely manner and meeting the content expectations.

•Report any abuse, neglect or incidents as outlined in policy and procedures.

U-turn Foundation

Behavioral Health Technician 11/2018 – 6/2021

Crisis Intervention for teens in Crisis

Act as co-facilitator during group sessions.

Responsibilities include maintaining the safety and well-being of the client.

Completing daily documentation of client interaction and programming.

Transport clients to and from school and other appointments.

Responsible for setting up medical records and dispensed medications as trained.

Responsible for cooking meals for clients and providing first aid when necessary.

Movement Mortgage 07/2015-10/5/2018

Disclosures Coordinator

Responsible for auditing, verifying, and ensuring that mortgage loan disclosures are accurate and comply with regulation timelines.

Validate fees associated with the applied mortgage transaction and deliver disclosure documents.

Develop working knowledge of federal and multi-state laws and agency disclosure guidelines affecting residential mortgage origination: TRID, REG Z, RESPA, ECOA, FACTA, FCRA, MDIA, BSA/AML, HMDA.

Develop thorough understanding of company Encompass.

Review and ensure accuracy and data integrity of required compliance disclosures at initial application and at time of lock if necessary.

Tumbleweed Center for Youth Development 07/201*-**-****

Youth Care Worker Lead

Responsible for answering crisis line and assisting with de-escalation, transport client in crisis to facility.

Acts as a liaison between Youth Care Workers and Program Manager

Assists in the training of new hires in alignment with Tumbleweed’s orientation requirements.

Coordinates/delegates the upkeep of the house, grounds and equipment in the area of safety, health and cleanliness

Reports all needed repairs to the Facility Manager.

Coordinate's inventory of food and household supplies with Youth Care Workers and reports to Program Manager

Implements policies, rules and regulations of the Department of Health in regard to meal planning.

Supervises completion of Daily Meal Count Sheet and Food Productions Worksheets and hands in to Administration the first day of each month.

Oversees completion of statistical forms and turns in all information at the appropriate time to the designated person.

Attends and participates in weekly staffing and team meetings.

Provides direct services to clients in accordance with Youth Care Worker job description.

Tumbleweed Center for Youth Development 06/2011-07/2014

Youth Care Worker

•Provide young adults supervision and act as their mentor. Prepare and help to develop the youth to live independent in the real world.

•Prepared and submitted documentation and reports within required timelines.

•Communicated with other program staff and supervisors concerning problems noted and anticipated problematic situations.

•Provide educational group activities and scheduling speakers for the clients.

•Maintained the order, safety, and the cleanliness of the facility.

•Responsible for setting up medical records and dispensed medications as trained.

•Responsible for cooking meals for clients and providing first aid when necessary.

The Austin Center for Exceptional Students 08/2009-06/2011

Behavior Coach

•Assisted in the implementation of the daily lesson plan under the direction of the teacher in a special education (emotionally disabled), self-contained class.

•Assisted in managing the behavior students and crisis intervention. This includes restraining disruptive or physically dangerous students as needed.

•Assisted students with behavioral disabilities according to their individualized needs.

•Supervised the classroom when the teacher is out of the room.

•Assisted in working with individual student and in small groups.

St. Paul’s Academy 02/2008-08/2009

Cottage Supervisor/ Head Football Coach/ Head Golf Coach

•Responsibilities include supervisor of up to 45 dormitory students.

Helping with day-to-day activities such as meals, facility up-keep, sports activities, field trips and problem resolutions.

•Responsible for setting up medical records and dispensing medications as trained.

•Prepared and submitted documentation and reports within required timelines.

Tumbleweed Center for Youth Development 04/2007-02/2008

Lead Youth Care Worker

Open Hands

•Responsible for up to 16 long term and short-term youths in a residential home that provides three meals a day, group meetings, and counseling. Clients may be runaways, homeless or experiencing family conflict or abuse in the home.

Tempe Youth Resource Center

•Responsible for working with homeless youth ages 12-21 providing basic services, support in goal development, preparation of meals, cleaning/general maintenance of center, street outreach, and other activities.

Education:

Graduated – Coronado High School

Mesa Community College

Trainings/Certificates

Child Abuse Prevention

Adolescent Suicide

Child Trauma Academy's Bonding and Attachment in Maltreated Children

Positive Youth Development

Professional Boundaries

Development and Culture of Care

Valuing Diversity in the Workplace

Respectful Intervention

Workplace Safety and Health

Fingerprint Clearance Card Expire Date: 10/19/24

Blood Borne Pathogens and MRSA

Volunteer Experience:

Volunteer football and track coach at Camelback High School, Phoenix, AZ. 1987

Volunteer football coach at Carl Hayden High School, Phoenix, AZ 1988

Contact this candidate