Training Specialist A Senior
Resume:
Marilyn Hatcher
Experienced Trainer and Educator
Dedicated professional with extensive experience in training and education, seeking to leverage skills as a Senior Trainer. Proven track record in delivering effective training programs and enhancing user proficiency.
***************@*****.***
Las Vegas, NV
Work Experience
Consulting Faculty Mentor/Professor
Thomas Edison State University
June 1998 - October 2024 • Trenton
• Taught Principles of Management, Managerial, Business, and Mass Communications through distance and e-learning platforms.
• Evaluated student portfolios for prior-learning assessment credits, ensuring academic standards.
• Developed engaging course materials to facilitate effective learning experiences. Technology Training Specialist
White & Williams LLP
July 2017 - August 2023 • Philadelphia
• Responsible for training new hires and existing staff on Firm-related software packages, including but not limited to document management software and Microsoft Office products.
• Configure accounts for all new hire pcs and laptops.
• Keep abreast of current trends and developments in industry training techniques and testing of new tools.
• Deliver one-on-one and classroom hands-on training, as well as web-based and remote training.
• Founder/organizer of newly formed and successful Philadelphia-basedTrainer's Group.
• Develop course curriculum, documentation, training exercises, and assessments. Training Specialist
Norris McLaughlin & Marcus
July 2016 - July 2017 • Bridgewater
• Responsible for the design, development, delivery, marketing, assessment, and administration of training and follow- up support for Autonomy iManage WorkSite to 3 offices.
• Provide training and support for all Firm-sponsored software applications, including MS Office, Best Authority, and Workshare Professional.
• Served as department liaison with software vendors, coordinating in-house testing and evaluation of application upgrades as well as analysis of industry-specific software for future implementation. Technology Training Specialist
Stark & Stark
August 2012 - June 2016 • Princeton
• Responsible for the design, development, marketing, delivery, assessment, and administration of training and follow- up support for Firm's WordPerfect to Word, Office 2003/2007/2010, and Windows XP/Windows 7 migration projects, as well as SmartDraw, Needles, LawBase, HotDocs, Litera Metadact/ChangePro/Adobe DC and Photoshop Elements, DTE Axiom, Rippe & Kingston, LogMeIn, and Files in Storage.
• Served as departmental liaison with software vendors for all phases of new product exploration and implementation as well as escalation of support.
Technology Education Specialist
Self-Employed
May 2012 - July 2012
• Project-based work includes assignments at Bingham McCutchen LLP
• Responsible for providing office-wide training and support for Windows 7/Office 2010 roll-out, as well as new-hire training.
• Utilization of University/Site/InstructorSite LMS to monitor learner progress via reports that tracked training activities, registration, and completion of training. Training Specialist
Norris McLaughlin & Marcus
October 2010 - April 2012 • Bridgewater
• Responsible for the design, development, delivery, assessment, and administration of training in Autonomy iManage WorkSite.
• Participated in the testing and evaluation of current and new application upgrades as well as analysis of industry- specific software for future implementation.
• Served as department liaison with software vendors, coordinating in-house testing and evaluation of application upgrades as well as analysis of industry-specific software for future implementation. Marketing Database Manager
Epstein Becker & Green, PC
January 2008 - November 2009 • New York
• Led a successful upgrade of InterAction (CRM) software, collaborating closely with IT teams.
• Managed testing processes and implemented a comprehensive firm-wide retraining initiative across 11 offices.
• Provided strategic insights to enhance CRM utilization and data management. Senior Trainer
Weil, Gotshal & Manges LLP
April 2007 - January 2008 • New York
• Departmental project lead on Office 2007, TutorPro e-Learning, and remote access documentation.
• Conducted training sessions for global IS staff utilizing Adobe Connect for recording/posting to firm's Intranet.
• Provided training and support to end-users throughout the firm, including all levels, in large and small groups and one-on-one, incorporating a blended-learning approach.
• Created extensive documentation for existing and new courses and for reference. .
• Technical review and enhancement of all training materials and references for remote access modalities. Developed and provided train-the-trainer programs.
• Testing new software and operating systems prior to implementation firm-wide, including VPN and Office 2007. Technology Trainer
Shearman and Sterling LLP
December 2004 - April 2007 • New York
• Delivered classroom and one-on-one training sessions for new hires on firm-sponsored software applications.
• Specialized in training for Lotus Notes, Microsoft Office, Adobe Acrobat, Windows, Visio, and Nortel VP.
• Enhanced user proficiency and productivity through tailored training programs. Trainer/Application Support Specialist
Shearman and Sterling LLP
March 2001 - May 2004 • New York
• Provided new hire, WordPerfect to Word migration, and all software training via classroom and distance learning.
• Created customized training materials and documentation; supported all levels of end-users.
• Conducted needs assessments, curriculum development, and pre-and post-training evaluations.
• Software training included Microsoft Office, including all subjects and all levels, as well as InterAction, GroupWise, CompareRite, Delta View, pc Anywhere, and WordPerfect. Software Training Consultant
Perfect Access Speer
October 2000 - March 2001 • New York
• Served as a trainer/application support specialist for projects at Patterson, Belknap, Webb, and Tyler LLP, Con Edison, and Cleary, Gottlieb, Steen, and Hamilton
• Provided software/new hire/migration training and support to attorneys and staff.
• Instructed and supported Microsoft Office, all levels, Lotus Notes, InterAction, Outlook, Laptop usage, DeltaView, iManage, Softwise MacroSuite, and Legal MacPac.
Software Training Consultant
Various Consulting Companies
September 1997 - October 2000 • Belknap, IL
• Provided software training, all levels of Microsoft Office, and various other applications. Projects were for The Javorsky Group, Consultantsdotcom, Inc., Blue Planet Solutions, ManTech Computer Services, Alternative Resources, Berkeley Corporate Services, and Future Kids Computer Learning Center Instructor
Berkeley College
April 1990 - June 1997 • Woodbridge
• Taught all levels of software classes, including DBase III Plus, Lotus I-2-3, Microsoft Office, and WordPerfect.
• Recipient of Teacher of the Year Award; honored for years of service.
• Advisor to Phi Beta Lambda; member of Student Services and Faculty Support Committees.
• Authored instructional and testing materials.
Education
Montclair State University
BA Degree Business Education
• Upper Montclair
BA Degree Business Education
Fairleigh Dickinson University
MBA Degree Management
• Teaneck
MBA Degree Management
Skills
E-learning Course Design Software Applications User Proficiency Enhancement Training and Development CRM Software
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