Customer Service Los Angeles

SUMMARY

PROFESSIONAL EXPERIENCE

Los Angeles, CA

****************@*****.***

RODERICK TUCKER 310-***-****

Dedicated and results-oriented customer service professional with over 10 years of proven experience in delivering exceptional service and building strong client relationships. Adept at resolving customer inquiries, complaints, and issues promptly and effectively while maintaining a positive and empathetic approach. Skilled in utilizing various communication channels, including phone, email, and live chat, to provide timely assistance and support. Possesses a thorough understanding of customer service best practices and a commitment to exceeding customer expectations. Proven track record of meeting and exceeding performance targets and contributing to overall customer satisfaction and retention. Seeking to leverage extensive experience and expertise to contribute to the success of a dynamic customer service team. Cedar Sini Medical Center

Patient Service Rep 1 - Los Angeles, CA 2/2023- 4/2024 Answering and triaging calls- directing to appropriate individuals or departments. Verifies insurance eligibility with an understanding of basic healthcare insurance benefits Updates patient demographic and insurance information in the CS-Link system accurately and timely Schedules and coordinates patient appointments under supervision Assists in managing physician schedules, handling patient/provider correspondence as directed Provides general administrative support, including answering phones, routing calls, and managing medical records

Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards

UCLA Health- Ronald Reagan Medical Center

Senior Custodian- Los Angeles, CA 5/2024- Present Oversee daily custodial operations to maintain a clean, safe, and sanitary environment in patient care and public areas.

Perform deep cleaning and sanitization of high-traffic areas, ensuring compliance with UCLA Health’s hygiene and safety standards.

Operate specialized cleaning equipment, including floor buffers, carpet extractors, and disinfectant sprayers, to achieve optimal cleanliness.

Conduct routine inspections of facilities to identify and address maintenance needs or potential hazards promptly.

Respond to urgent cleaning requests and spills promptly to minimize patient and staff risk. Collaborate with healthcare staff to prioritize cleaning schedules and address specific needs in sensitive healthcare environments.

Document completed tasks and report any maintenance issues or equipment malfunctions to the facilities management team.

Swiss Port International Air Cargo

Office Agent - Los Angeles, CA 3/2016 - 9/2018

Assist with the processing of cargo shipments, including receiving, tracking, and documenting incoming and outgoing shipments.

Coordinate with airlines, freight forwarders, and ground handling agents to ensure efficient cargo operations.

Prepare shipping documents, including air waybills, invoices, and customs declarations, ensuring accuracy and compliance with regulations.

Communicate with customers, suppliers, and other stakeholders to provide updates on shipment status, resolve issues, and answer inquiries.

Maintain accurate records of cargo transactions, including tracking numbers, weights, dimensions, and handling instructions.

Coordinate with warehouse and ramp personnel to ensure timely loading and unloading of cargo aircraft, adhering to safety and security protocols. Assist with administrative tasks, such as data entry, filing, and preparing reports, to support the smooth operation of the cargo office.

Monitor inventory levels and assist with inventory management activities, including stock replenishment and cycle counts.

Provide support to other departments as needed, including customer service, sales, and operations, to ensure seamless service delivery.

SKILLS

Business development

Policy/program development

Training and curriculum development

Executive Leadership

Leadership Development

Staff Development

Public Speaking

Strategic decision making

Skilled negotiator

Los Angeles Southwest College- AA Sociology

EDUCATION

Patient Service Technician- El Segundo, CA 10/2019 - June 2021 Greet patients and visitors in a friendly and professional manner, providing assistance and direction as needed. Register patients by obtaining and verifying personal and insurance information accurately and efficiently. Schedule appointments, surgeries, and procedures, ensuring optimal utilization of healthcare resources and patient satisfaction.

Answer phone calls and respond to inquiries from patients, families, and healthcare providers, addressing concerns and providing information as appropriate.

Assist with patient discharge processes, including providing discharge instructions, arranging follow-up appointments, and coordinating transportation as needed.

Collaborate with interdisciplinary healthcare teams to ensure coordinated and patient-centered care delivery. Document patient interactions, procedures performed, and other relevant information accurately in electronic health records (EHR) or other healthcare systems.

Participate in ongoing training and professional development activities to enhance skills and knowledge related to customer service and healthcare practices.

Apria Health Care

Contact this candidate