Quality Assurance Customer Service
Resume:
Jermain Hayes
Tampa, FL *****
813-***-**** - **********@*****.***
Professional Summary
Successful and seasoned agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Quotes and Sales
Quality Assurance Requirements
Operations Management
Consultative Selling Techniques
Providing Feedback
Medicare Compliance
Information Updates
Sell Policies
Licensing Requirements
Agent Support
Customer Follow-Up
Health Insurance Sales
Insurance Coverage Review
Benefits Explanations
Upselling
Vision and Dental Insurance
Oral and Writing Communication
Work History
06/2016 to 06/2023
Insurance Agent
Humana – Tampa, FL
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Cross-sold insurance products to existing clients to reach sales targets.
Prepared and reviewed insurance applications to verify compliance with regulations.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Obtained underwriting approval by completing application for coverage.
Investigated and processed claims swiftly to keep customers satisfied.
Identified potential risks in client businesses and recommended appropriate insurance coverage.
Educated clients on insurance policies and procedures.
Identified and solicited sales prospects in agency databases.
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
08/1992 to 12/2004
Logistics Specialist
US Army – El Paso, TX
Coordinated incoming and outgoing shipments to maintain schedules.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Built long-term relationships due to prompt and courteous service.
Issued timely and accurate responses to both internal and external inquiries.
Worked with customers to integrate processes and correct issues.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Validated inventory levels and updated systems using handheld devices.
Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
Developed systems for organizing reports and records to drive integrity.
Used in-house tracking system to schedule shipments of goods to customer warehouses.
Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
Education
No Degree: Liberal Arts And General Studies
El Paso Community College - El Paso, TX
06/1992
High School Diploma
Lakeland Senior High School - Lakeland, FL
Certifications
240 health License - 2016 to present
Licensed Logistic US Army -
Contact this candidate