Customer Service Office Administrator

Raveena Raveena

Phone: 613-***-****

Email: *******.*********@*****.***

Location: Edmonton, Alberta

Objective

An organized and proactive professional with a solid background in administration, finance, and customer service. I aim to contribute my skills in office management, document scanning, and client relations to enhance organizational efficiency. Committed to delivering exceptional service, I excel in maintaining accurate records, streamlining processes, and ensuring timely completion of administrative and operational tasks.

Professional Experience

Office Administrator

Edomey Janitorial and Building Services, Edmonton, Alberta

August 2024 – Present

●Managed daily office operations, including coordinating schedules, handling correspondence, and maintaining office supplies.

●Prepared and maintained various records, client contracts, and service agreements.

●Acted as the first point of contact for clients and visitors, providing exceptional customer service and addressing inquiries promptly.

●Supported the management team in organizing meetings, preparing reports, and coordinating company events.

●Implemented organizational systems to enhance office efficiency, streamlining document storage and retrieval processes.

●Scanned and organized documents and files, ensuring accurate digitization and electronic filing.

●Adhered to strict naming conventions for files to maintain consistency and ease of access.

Marketing Coordinator

Feathered Focus Inc., Edmonton, Alberta

October 2023 – August 2024

●Spearheaded marketing initiatives by coordinating campaigns across various channels, including social media, email, and print.

●Managed client communications, providing timely updates and addressing concerns to maintain strong relationships.

●Assisted in the creation and distribution of promotional materials, ensuring brand consistency and effective messaging.

●Performed administrative duties such as scheduling meetings, managing calendars, and generating detailed reports to support the marketing team.

Assistant Accountant

MSS Chartered Accountant and Associates

January 2022 – December 2022

●Conducted bank reconciliations to ensure the accuracy of financial records, identifying and resolving discrepancies promptly.

●Assisted senior accountants in tax preparation, audits, and compliance, ensuring adherence to relevant laws and regulations.

●Maintained detailed and organized financial records, facilitating quick retrieval of information and supporting audit processes.

●Acted as the first point of contact for clients and visitors, providing exceptional customer service and addressing inquiries promptly.

Education

Master of Commerce (M.Com)

2020

●Specialized in finance and accountancy, with a strong focus on practical applications and research.

●Completed a comprehensive research project on financing and accountancy practices, demonstrating analytical and problem-solving skills.

Skills

●Administrative Skills: Office management, data entry, scheduling, document processing, payroll, and report generation.

●Document Management: Scanning and digitizing large volumes of documents, organizing records, and maintaining accurate filing systems.

●Customer Service: Client relations, effective communication, problem-solving, and customer support.

●Attention to Detail: Ensuring accuracy in data entry, records management, and document handling.

●Team Collaboration: Strong interpersonal skills and the ability to work effectively in a team environment.

Key Attributes

●Excellent organizational skills and ability to maintain thorough records.

●Adaptable and proactive with a strong commitment to delivering high-quality results.

●Friendly, professional attitude with a focus on community building.

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