Social Media Project Management
Resume:
EG
S E N I O R S Y S T E M S A N A L Y S T
Elsa Gil
Houston, TX
************@*****.***
Summary of Skills, Certifications, and Software Applications
• Linux, Python, SQL, SAP, PowerShell, Problem-Solving, Project Management.
• Support 140 onsite, remote VPN & Citrix Cloud users. Firm wide support in a law firm 500+ users.
• Configuring and supporting Polycom trio conference Zoom rooms, inTune for iPhones, Android. Supporting standard law firm specific software iManage, Adobe Acrobat Pro XI, Kofax, and iTimeKeep, Elite Enterprise, Aderant, inTapp, Chrome River, Mimecast, Aderant. Active Directory, Group Policy, SCCM, understanding of IP networks including DNS, DHCP, Azure, O365 Exchange, Mimecast, etc. Experience with Windows file permissions/security. Experience supporting Dell, Lenovo PC’s and general hardware support experience. Trial support software Lit Software and Trial Director.
• Experience with Ubuntu, PowerShell, SQL, Python, and Linux Active Directory, Azure and O365 Exchange
• Interpersonal skills for positive relationships with attorneys, clients, firm staff, and outside vendors.
• Typing – 60-80 wpm, 10-Key – Touch
• Video editing, video time stamping, video transcript synching, document scanning, data entry, Excel spreadsheet formatting, coding, bates stamping, and data processing and loading., social media video downloads, FTP account creation.
• eDiscovery experience in DISCO, data processing in LAW, importing data into Ipro review database, Summation
• Certificates and Licenses: XERA admin certified, paralegal certificate, real estate license.
• Photoshop, Illustrator, InDesign, Corel Draw, Freehand, Adobe Acrobat Pro XI, Sanction II,, Ultra Edit, Text Pad, IPRO, Law v6.4, iConnect, XERA, DISCO, Relativity, Lotus Notes v6.5, IPRO v8.6, Live Note v10, Concordance v10, Microsoft Office Suite, Kofax, Zoom, Elite Enterprise, WebView, eLead1One CRM.
• Experience creating mobile apps using Swift for iOS mobile app development. Professional Experience
June 2014- Present Thompson Coe
Senior Systems Analyst Houston, TX
• Created PowerShell script to create and onboard 24 new hires. Setup their workstations.
• Set up Zoom Rooms in conference rooms and assist with audio video issues.
• Assist with rolling out and implementing new time keeping software.
• Provide IT support and remote support in all offices. Receive and respond to incoming calls, emails, Zoom chats, and texts. Ability to solve technical problems quickly and able to organize, prioritize and accomplish multiple tasks in a fast-paced environment. High attention to detail as well as clear and accurate documentation skills.
• Litigation and trial preparation support to clients, partners, experts, associates, and staff.
• Gathering video and social media for initial investigative stages of cases.
• Coordinate outsourcing electronic data processing and database review training in preparation of larger e-discovery cases productions.
Summary
I am a loyal and dedicated senior systems analyst with 10 years of experience in information systems and helpdesk support. Strong creative and analytical skills. Team player with an eye for detail. Experience supporting 140 onsite as well as VPN and Citrix remote users while simultaneously offering firmwide support. EG
S E N I O R S Y S T E M S A N A L Y S T
Elsa Gil
Houston, TX
************@*****.***
• Assist clients with exporting Yahoo emails or Gmail emails and photos from mobile phones.
• Troubleshoot and support Firm applications: Microsoft Office 2010 Suite, iManage, Elite Enterprise, WebView,
• Citrix, Mimecast, Kofax, Trial Director and other browser-based applications.
• Reestablishing network connection after internet and network outages.
• Testing and preparing for Windows 11 roll out.
• Imaging laptops & desktops and keeping inventory updated.
• MFA configuration in Exchange O365 and iNtune Device Management in Microsoft Azure.
• Active Directory new hire account creations.
• Setting up new hire workstations.
• Adhere to all Change Management Control processes.
• Wireless network & VPN connection troubleshooting.
• Set up Audio/Video Zoom conferences and support AV equipment services.
• Trial preparation. Testing and purchasing equipment. Training on iPad trial software.
• Troubleshoot desktop OS issues (Windows 7, Windows 10, and windows 11).
• Troubleshoot hardware issues for PC’s, mobile devices, printers, Ricoh copiers/scanners, etc.
• Work with the Firm’s Network Administrator for the resolution of network related issues.
• Devise and deliver solutions to enhance quality of service and to prevent future problems.
• Providing local and remote desktop support. Installing, diagnosing, repairing, maintaining and upgrading all hardware and software equipment to ensure optimal workstation performance.
• Install and configure desktop software.
• Assist with Zoom phone Systems Administration and server administration.
• Document installation steps of Firm software, troubleshooting steps, and instructions for end users. October 2010- January 2014 Haynes and Boone
Legal Technology Specialist II Help Desk Support Dallas, TX
• Provide in-house litigation support to clients, partners, associates, and staff.
• Provide general user support for litigation software applications for multiple offices via computer remote in.
• On-demand training on e-discovery platforms and other review tools used internally in litigation.
• Assist and provide technical support for litigation software updates and upgrades.
• Create documentation for department processes and procedures.
• Collaborate in the creation of extensive quality control checklist.
• Maintain tracking logs of media, data, and images.
• Detailed project documentation on data loads, electronic productions, FTP account log-in information for each client matter.
• Create new databases in XERA, Concordance, LAW and Lotus Notes. Create and add case team user log-ins.
• Process native data utilizing LAW adhering to case team’s request and export data load file and images/natives relevant to case to load to database or for production.
• Load native files, data, and images into litigation databases and troubleshoot, edit, and convert any errors/technical issues found in problem load files.
• Create electronic productions from litigation databases adhering to case team’s production specification.
• Work with Lotus Notes, IPRO, Live Note, and Concordance, XERA to create and establish continuity with databases meeting client objectives.
• Quality control of electronic discovery processing, document scanning, document coding, and electronic productions. EG
S E N I O R S Y S T E M S A N A L Y S T
Elsa Gil
Houston, TX
************@*****.***
July 2008 – October 2010 Haynes and Boone
Litigation Support Technician I Houston, TX
• Provide in-house litigation support to clients, partners, associates, litigation analysts, information technology staff, vendors/service providers, and electronic discovery team.
• Maintain tracking logs of archived media, data, and images.
• Provide general user support for litigation software applications.
• Provide administrative support and assistance with information gathering, document and information management, and trial presentation.
• Work with Litigation Support staff to update plans with actual and forecast as well as manage deviations from plan.
• Quality control of electronic discovery processing, document scanning, and document coding. January 2008- July 2008 SCARAB
Houston, TX
Trial Support Graphic Designer Video Editor Electronic Discovery Tech Offshore Coding Tech
• Maintain contact and negotiation with offshore coding vendors.
• Review and analyze coding department financial statements and adhere to monthly budgets.
• Maintain day-to-day operations, ensuring work quality control and client deadlines are met.
• Interface with clients, vendors and outside technical support in a professional manner.
• Prioritize tasks and notify team members regarding completion and status of tasks daily.
• Redacting confidential information, bates stamp and print documents utilizing Law software.
• Video edit depositions, time stamp transcripts to video depositions, VHS to DVD conversions.
• Design Sanction II, PowerPoint presentations, and demonstrative boards for use in trial where our party won.
• Design trial demonstrative boards, mount and laminate on foam core and gator board and maintain supply inventory.
• Design brochures, PowerPoint presentations, photo retouching, logo creations, and other specialty items for clients.
• Review and analyze potential projects, quote, create project plan, and manage project by tracking all phases.
• Scan and print to oversized color HP 5500 plotter, copy large black and white oversize documents on Oce' 9400. July 2007- December 2007 LIT Group
Trial Support Graphic Designer Video Editor Electronic Discovery Tech Houston, TX
• Received letters of commendation addressed to my superiors from our clients.
• Review and analyze coding department financial statements and adhere to monthly budgets.
• Maintain day-to-day operations, ensuring work quality and client deadlines are met.
• Interface with a wide range of clients, vendors and outside technical support in a professional manner.
• Prioritize tasks and notify team members regarding completion and status of tasks on a daily basis.
• Create redactions of confidential information, bates stamp and print documents utilizing Law.
• Video edit depositions, time stamp transcripts to video depositions, VHS to DVD conversions.
• Create Sanction II and PowerPoint presentations for use in trial.
• Design trial boards, mount and laminate on foam core and gator board and maintain supply inventory.
• Design brochures, PowerPoint presentations, photo retouching, logo creations, and other designs for clients.
• Review and analyze potential projects, quote, create project plan, and manage project by tracking.
• Scan and print to oversize color HP5500 plotter, copy large documents on oversize on Oce' 9400.
• Demonstrated initiative by asking to maintain company website and quarterly newsletter. EG
S E N I O R S Y S T E M S A N A L Y S T
Elsa Gil
Houston, TX
************@*****.***
January 2006- July 2007 RLS
Trial Support Graphic Designer Houston, TX
• Processing PST files utilizing Discovery Cracker and editing load files utilizing Text Pad.
• Video edit depositions, time stamp transcripts to video depositions, VHS to DVD conversions.
• Create Sanction II and PowerPoint presentations for use in trial.
• Design trial boards, mount and laminate on foam core and gator board and maintain supply inventory.
• Design brochures, PowerPoint presentations, photo retouching, logo creation, and other designs for clients.
• Review and analyze potential projects, quote, create project plan, and manage project by tracking all phases.
• Scan and print to oversize color HP5500 printer, copy large documents on oversize Oce' 9400.
• Demonstrated initiative by asking to maintain company website and quarterly newsletter.
• Submit daily reports for department revenue.
Education
Test Pro Bootcamp – QA Engineer Houston, TX
Houston Community College – Pursuing AI & Robotics Bachelor of Applied Technology Houston, TX Southern New Hampshire University – Cybersecurity pursuing Bachelors Houston, TX Lamar University – University Studies pursuing Bachelors Houston, TX Houston Community College – Cloud Computing and Mobile App Development Courses Houston, TX Houston Community College – Associates – Multidisciplinary Studies Houston, TX Southwestern Professional Institute – Paralegal Studies (ABA Approved School) Houston, TX Art Institute of Houston - Graphic Design Houston, TX Champion School of Real Estate – Real Estate Houston, TX Volunteer Experience
Back on My Feet – Dallas and Houston Chapter
Associations
Toastmaster Public Speaking Club
Landmark Education
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