Finished Goods Financial Services

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CONTACT

Preferred Name: EZ

Location: Bentonville,AR-USA

Phone : +1-479-***-****

Email : ********@*****.***

SUMMARY

• More than 8+ years of

extensive experience in the

field of Logistics, Retail and

Financial Operations.

• Hold 3+ years of extensive

experience in the field of

Cards and Payments solutions

and reconciliation process.

• Exposure in Sales and

Marketing as well as Business

Development.

• Excellent Interpersonal skills

and great ability to interact

with people at all level.

• Good working knowledge in

MS-Office.

INDUSTRY/DOMAIN

• Retail Industry

• Transportation and Logistics

• Banking and Financial services

SKILLS

• Client Relationship Management

• Administrative Support

• Customer Conflict Resolution

• Appointment Booking

• Payment Processing

• Account Reconciliation

• Detail-Oriented, Multitasking

• Microsoft Office

PROFILE

To emerge as a strong Professional and prove myself as an important part of the organization by the achievement of given target and to work in challenging environment that will utilize my educational background and expand my knowledge.

EXPERIENCE HISTORY

Voyant Beauty (Contracted by Clek Staffing Services), Canada Packer/Stacker

Duration: 07/2024 to 12/2024

• Responsible for meeting daily production requirements when packing finished goods, inserting materials, and/or palletizing finished goods.

• Maintain quality standards by performing visual inspections to ensure finished goods conform to quality standards and are packaged correctly.

• Ensure quantities of packaged finished goods are accurate.

• Alert Machine Operator when material levels are low.

• Move components from the staging area to the production line as needed.

• Consistently contribute to team productivity by performing duties properly and in a timely manner.

• Responsible and accountable for current Good Manufacturing Practices (cGMPs) and Standard Operating Procedures (SOPs).

• Maintain a clean and safe work environment by complying with plant procedures, rules, and regulations.

• Perform all duties in a safe manner using proper tools and wearing appropriate personal protective equipment as required.

• Perform other duties as assigned.

J.B. Hunt Transport Services - Arkansas, USA

Intermodal Appointment Specialist

Duration: 11/2021 to 07/2023

• Schedule pick-up and delivery appointment in appointment manager tool based on Ramp-o-Matic (Driver availability and Rail time) on customer RDD through multiple channels such as call, email, website, etc.

• Trace and monitor shipment reports to ensure on time Performance to customers in JBHunt apps, AS400 and Mainframe CICS screens.

• Accurately schedule and reschedule all inbound, outbound, LTL,FTL deliveries using proper reason codes.

EZHILVANAN THANGARAJU

EDUCATION

Master of Business Administration

(MBA): Information Systems,

Marketing, 2007

SASTRA University - India

Bachelor of Computer Application

(BCA), 2004

Bharathidasan University - India

• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.

• Responsible for handling (BOL)Bill of Lading for the shipment of goods.

• Coordinate with Operations team and receiver to validate the POD (Proof of Delivery) and to resolve customer enquiries.

• Perform general administrative duties, clerical duties

(processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.

• Handled complaints and questions in emails, answered phone calls from potential customers.

Wal-Mart Stores Inc - Arkansas, USA

Customer Service Associate / Ecom - Order Fulfilment Duration: 10/2017 to 11/2021

• Operated cash register for cash, check, and financial transactions, coupons, self-checkouts with excellent accuracy levels.

• Provides exceptional customer service to ensure a positive shopping experience and assists customers processing transactions through the self-service areas.

• Fulfills customer orders by reviewing orders, locating, preparing, and packing merchandise.

• Responsible for ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.

• Assisted customers by answering questions and fulfilling requests.

• Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.

• Managed special actions such as returns processing and payment reversals for team members.

In Solutions Global - Chennai, India

Senior Dispute Analyst

Duration: 09/2013 to 12/2016

• Handle all charge back requests raised by credit card, debit card customer and incoming charge back from other issuing back towards bank’s acquiring merchant and ATM.

• Analyze charge back case detail; determine the correct reason code to perform the charge back.

• Process temporary credit to eligible cases, prepare required document and submit to card association via dispute portal.

• Process pre-arbitration, arbitration to get the solution for the valid claim.

• Monitor incoming charge back, re-presentment of charge back case for necessary supporting document and follow up with card association offline or online of dispute portal until closure of case.

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Contact this candidate