Supply Chain Inventory Management

FRANCISCO SOZA

* **** **, *******, ** ***** – 608-***-**** – *******@*****.***

Objective

Results-driven supply chain professional with 8 years of experience in logistics, procurement, and inventory management. Skilled in optimizing supply chain operations to enhance efficiency, reduce costs, and improve customer satisfaction. Seeking to leverage expertise in supply chain analytics to contribute to the success of the company.

Professional Experience

Member, Board of Directors - Literacy Network, Madison, WI (January 2024 – Present)

- Collaborated with the marketing subcommittee on strategic initiatives.

- Explored merger opportunities with another nonprofit organization.

- Participated in successful fundraising campaigns.

Merchandise Planning Analyst - Hy Cite Enterprises (August 2016 – July 2024)

Analyzed historical demand and current trends of sales to project future demand.

Placed purchase orders of products with local and international vendors.

Monitored stock levels of different warehouses in the USA, Mexico and South America. Communicating updates and flagging any issues as they arise

Prepared reports of sales and forecasts for vendors and upper management

Maintained data integrity

Credit Analyst – John Deere Financial (February 2016 – July 2016).

Independently made decisions on moderately complex, higher dollar limit credit requests for revolving finance products and notes following the credit guidelines, policies and procedures established by the company.

Reviewed and authorized additional transactions against customer’s current credit limit in order to maintain and improve overall performance of portfolio.

Marketed and promoted use of sales finance products and counseled dealers and merchants on new marketing and/or product programs.

Assisted with solving problems, answering questions and counseling dealers/merchants when completing financial documentation.

Developed and maintained business relationships with dealers/merchants, Area Sales Managers and others specific to position.

Evaluated financial statement and other customer information to review moderately complex credit requests for revolving and Turf installment products.

Credit Analyst – Hy Cite Enterprises (February 2011 – February 2016).

Made timely lending decisions based on analysis of consumer credit bureau reports and established policy guidelines.

Reviewed and authorized or denied add-on purchases to previously established consumer accounts, taking into consideration their credit history with the company and with other companies to determine whether the credit limit can be increased.

Used understandable and professional written communication to convey a credit decision to the distributor network.

Resolved order processing problems as they were brought to our attention.

Identified and investigated possible fraudulent loan information such as alterations to financial statements and report findings to the supervisors.

Reviewed past due accounts to minimize credit risk.

Trainer – McDonald’s Restaurant (April 2010 – November 2010)

Trained crew members.

Took customer orders.

Handled cash and operated cash register.

Bilingual Communication Assistant – Wisconsin Relay System (August 2008 – December 2009)

Relayed calls for people who are deaf or hard of hearing in English and Spanish.

Maintained confidentiality and professionalism on every call.

Typed 60+ words per minute in English and 80+ words per minute in Spanish.

Store Manager – PLS Financial (September 2005 – July 2008)

Worked as customer service representative and later promoted to store manager.

Sold products such as cell phones and money orders and offered services such as direct deposit, payday loans and check cashing.

Maintained efficient and fluent verbal and written communication with upper management.

Hired, trained and supervised new customer service representatives.

Performed collection calls.

Processed various transactions, reconciled and deposited daily funds.

Solved individual problems for customers. Helped customers from different cultures and backgrounds.

Worked well under pressure in a fast-paced environment.

Maintained and developed excellent customer relations.

Made sure all the team was in compliance with the company’s policies as well as state and federal regulations.

Prepared inventory and ordered supplies for the store.

Project Coordinator – Multidisciplinary Association for Development (AMDES) (January 2000 – May 2005)

Organized and directed a multidisciplinary association.

Designed, executed, monitored and evaluated projects and strategic plans for communities.

Performed data entry, presentations and report preparation.

Coordinated activities with other international and local agencies working in the same area.

Organized therapeutic groups and worked as facilitator with people with post-traumatic stress.

Promoted campaigns and facilitated training courses against domestic violence.

Education

Four years of Civil Engineering

2000-2003: University of Commercial Sciences (UCC), León, Nicaragua

Occupational Therapy Technician

1997-1999: National Autonomous University of Nicaragua (UNAN), Managua, Nicaragua

Bachelor of Science Degree

1992-1996: CNSR High School, Estelí, Nicaragua

Other Relevant Education

Resolution of Conflicts (FIU, Miami, Florida, 2005)

Design, Execution and Evaluation of Politic Incidence Campaigns (Managua, Nicaragua, 2004)

Design, Execution and Evaluation of Strategic Plans (Managua, Nicaragua, 2001)

Design, Execution and Evaluation of Projects (Managua, Nicaragua, 2000)

Skills

Computer: Microsoft Word, Excel, Power Point, Access, Outlook, CCHT, Agresso, ViewStar, ACAPS, MARS

Ability to quickly adapt to and learn new systems and programs

Languages: English (fluent), Spanish (native speaker)

Problem resolution strategies.

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