Customer Service Bodily Injury

Rebecca Hartman

*** *******, **** *, ********** Beach CA. 714-***-**** ***********@*****.***

Experienced Insurance Seeking A Professional Growth-Focused Company.

With 21 years of experience in the insurance industry. I am a proactive and skilled professional. My expertise encompasses relationship building, data analysis, customer service, and litigation, among other areas. I excel at managing stressful and complex situations to best serve individuals and meet their needs.

EXPERIENCE

SR. CLAIMS EXAMINER CARL WARREN & COMPANY Anaheim Hills, CA Dec. 2023 – Present

Handle Liability claims involving Civil, Commercial and General Liability claims including Excessive force, Wrongful death, Bodily Injury, Slip and Falls, Premise Liability and Auto Bodily Injury Liability, including litigation. Evaluate damages to ascertain compensation amount. Prepare detailed claim reports to management for additional authority or coverage issues with recommendation.

LOCAL GOV, SR CLAIMS ADJUSTER DAVIES CLAIMS SOLUTIONS Nashville, TN Aug 2022 – Dec.2023

Responsible for the investigation of both litigated and non-litigated claims. Oversight of commercial liability accounts, with a focus on claims involving government entities.

Specialty Claims Management (TPA) - Auto Claims Analyst Laguna Hills, CA Nov 2017 – Dec 2018

Investigates liability, verifies coverage, and resolves property damage claims.Initiates the creation of direct bills for loss of use and independent adjusters. Identifies and corrects excess property damage claims, as well

as high exposure to bodily injury claims

First American Property and Casualty - Claims Analyst Santa Ana, CA Jan 2014 - Mar. 2016

Prepared claims through careful research, application of knowledge, and written and oral communication skills.

Mercury Insurance - Casualty Supervisor Brea, CA Jan 2005 - Jan 2009

Oversaw staff training to ensure company and Department of

Insurance guidelines were followed and understood. Reviewed bodily injury evaluations for authorities.Verified all payments to evaluate accuracy and provided assistance to the company in cost control.

Mercury Insurance - Examiner/Negotiator/Litigator Brea Jan 2001 - Jan 2005

Managed and maintained 150+ litigation files and sought their resolution through negotiation and assisting the defense counsel. Advised the counsel on appropriate action plans and strategies for the defense prior to and during trial. Assessed loss and expense reserves according to case facts as they developed.

Mercury Insurance - Casualty Adjuster Brea Aug 1997 - Jan 2001

EDUCATION

California State University Long Beach, California (1996)

Bachelor of Science: Criminal Justice

SKILLS

●Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

●Expertise in data entry and analysis

●Strong interpersonal and relationship-building skills

●Excellent written and verbal communication

●Negotiation and mediation expertise

●Ability to produce high-quality work under tight deadlines

●Experience in facilitating training curriculum

Contact this candidate