Human Resources Customer Service
Resume:
************@*****.***
La Marque, Texas 77568
Skills
• Customer Service
• Verbal and Written
Communication
• Personnel Records Maintenance
• Hiring and Retention
• New Employee Orientation
• Coaching and Mentoring
Education And Training
06/2015
Bachelor's:
Hospitality Management
Monroe College
Bronx, NY
Amina Gilmore
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Experience
South Bronx Job Corps Academy - Human Resources Specialist Bronx, NY 11/2022- 12/2024
• Receive visitors and telephone calls; handle a variety of clerical duties related to human resources and direct non routine business to proper staff for consideration
• Recruit and screen applicants and extend approved employment offers; ensure applicants hold required licenses or certifications, if applicable
• Ensure adequate personnel records are maintained
• Coordinate employee orientation on company benefits, policies and procedures
• Maintain calendar and schedule appointments
• Type reports and maintain records
• Collate and distribute paychecks
• Research, report, and track unemployment claims
• Provide follow up correspondence to applicants and agencies regarding employment status; verify employment
• Enter all new hire information and other personnel changes into the computer roperly notify payroll and maintain personnel records
• Process all new hire paperwork
• Process all required computer reports for management use
• Monitor and send 180 day assessment on newly hired staff; send evaluation reports to supervisor
• Conduct yearly driving record checks on all employees who drive government vehicles
• Provide positive, quality customer services to students, staff and other center customers
• Participate in student employability programs and activities
• Support and promote center zero tolerance policies
•Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary and monitoring both positive and negative behaviors through interventions
• Maintain accountability of students and property; adhere to safety practices. South Bronx Job Corps - FE/Employment Survey Specialist Bronx, NY 04/2023 – 10/2023
• Assist in former enrollees and drop-outs during transition, placement and follow-up as appropriate
• Developed and maintained relationships with community resources to support job coaching
• Contact employers, MTC representatives, and one-stop centers to arrange for interviews and other activities to promote initial placement
• Make regular contact with former student during placement and follow-up period; provide services as needed; document in automated case management system
• Verify, document and report placements using appropriate systems and processes
• Maintain regular contact with career development specialists on center
• Gather information and maintain open communication with workforce development centers throughout state
• Produce and distribute placement and follow-up reports Scan-Harbor, Inc - Human Resources Assistant
New York, NY
09/2020 - 11/2022
• Manage request from program staff
• Assist Program Director with payroll and paperwork management
• Managed Employee evaluations
• Perform Clerical duties as assigned
• Managed and maintain student and staff files
• Managed the DYCD online database system
• Complete and/or follow-up on various background checks (e.g., Staff Exclusion List (SEL)
• State Central Registry (SCR), Mental Hygiene Law (MHL), Justice Center Criminal Background
• Checks, etc
• Assist with biweekly new hire orientation; set-up and preparation
• Conduct Employee Reference Checks
• Assist with submit SCR check requests on a weekly basis
• Prepare for internal interview days; screening, scheduling and follow-up
• Audit new hire packets and request missing documentation/information from Hiring
• Managers and/ or applicants
Safelight Auto Glass - Customer Advocate
Orlando, FL
05/2018 - 07/2020
• Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, and dispatch, repair, cash, wholesale and same-day reschedules/cancellations
• Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat - - often coming up with creative solutions
• Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills
• Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts
• Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information
City Of Orlando - Front Desk Receptionist
Orlando, FL
04/2017 - 03/2020
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc
• And distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
Contact this candidate