Home Health Customer Service

Samantha Sanders

*****.***@*****.*** 509-***-**** Pullman, WA

SUMMARY

Dedicated professional with 6+ years of experience in customer service and home health care, seeking a role as a Patient Support Center Representative Lead. Skilled in providing compassionate support and managing healthcare-related tasks; proficient with computer systems and familiar with Medicaid processes. Holds a High School Diploma, complemented by college-level psychology coursework. WORK EXPERIENCE

Post University Hartford, CT

Full Time Student Feb 2023 - Dec 2023

• Managed personal adversity by implementing strategic self-care measures, ensuring mental well-being and resilience.

• Developed effective coping strategies to navigate through personal loss, facilitating a stronger return to academic pursuits.

• Demonstrated commitment to personal development and psychological education by preparing to re-engage with academic objectives.

My family Spokane, WA

Time Away From Work Jul 2020 - Oct 2022

• Managed a comprehensive schedule of medical appointments, ensuring timely access to essential health services including primary care, oncology, and radiation therapy.

• Provided reliable transportation to and from medical appointments, contributing to the continuity of care and support.

• Assisted with daily living activities, including meal preparation and maintaining household cleanliness, to create a comfortable and nurturing environment.

• Offered emotional support and encouragement, playing a crucial role in maintaining a positive atmosphere during a challenging period.

City view 2 ADFH Colfax, WA

Home Health Care Aide Mar 2021 - Jul 2022

• Provided comprehensive assistance with activities of daily living (ADLs) for six residents, ensuring maintenance of personal hygiene and comfort.

• Prepared meals and performed household duties to create a nurturing and organized living environment.

• Administered medication accurately and responsibly, adhering to healthcare guidelines and residents' individual care plans.

Paul’s place Assisted living Colfax, WA

HCA/Caregiver/ Activities Director Sep 2020 - Jul 2022

• Administered medication and provided assistance with daily living activities to ensure residents received necessary care.

• Facilitated mealtime routines by escorting residents to the dining hall, promoting social interaction and dining engagement.

• Coordinated and implemented a variety of activities for residents, including the procurement of supplies and detailed planning.

EDUCATION

Post university

Some college but no degree, Psychology

Hartford, CT

Dec 2023

CERTIFICATIONS

Nurse Delegation Diabetes Training May 2014 to Present Nurse Delegation Certification May 2014 to Present SKILLS

Communication Skills • Time Management • Medication Administration • Hoyer Lift • Attention to Detail • CPR • Dementia Care • Home Care • Caregiving • Alzheimer's Care • Tube Feeding • Meal Preparation • Cleaning Experience

• Vital Signs • Infection Control Training • Memory Care • Food Preparation • Laundry • Administrative Tasks • Medical

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