Quality Assurance Business Analyst
Resume:
Akili Yates
**********@*****.***
Summary
Experienced IT professional with twenty years of professional experience working in the Business Analysis and Quality Assurance sector of the SDLC.
Proficient in Process Management, Project Coordination, Business Operations, Business Requirements, Data Analysis, Data Modelling, Software Installation, Hardware Installation and problem-solving, computer hardware and software issues with a structured process orientation to follow requirements.
Industry experience is a wide range between retail, banking, healthcare, and manufacturing.
Skills
Operating Systems: Windows (98, NT, 2000, XP,10)
Requirements Gathering & Tools: Elicitation, Gathering, and Documentation, Story Cards, Use Cases, Test Cases, Microsoft (Excel, Office)
Project Management & Design: MS Project, MS Visio, Clarity Open Workbench, Lotus Smart Suite, Crystal Reports.
Tools: HP Quality Center / Test Director for test and defect management, Manual Testing, Test Plan, Test Case, Test Script Creation, Test Plan Execution, User Acceptance Testing, Regression Testing, Functional Testing, JIRA, SAL Server, CRM Salesforce.
Languages: MS SQL, Java, C, C++, Visual Studio
System Development Lifecycle: Waterfall and iterative approaches like Agile with a focus on Scrum
MS Office Tools: Microsoft Office Suite (Word, Excel, Access, PowerPoint), Outlook
Industries: Retail, Manufacturing, Healthcare and Banking, Automotive (OEM)
Project Management, Analytical, Business analysis and gathering business requirements, Written and Verbal Communication and Problem Solving.
Developing Client Relationships, Process Oriented, Leadership and Coaching Ability, Organizational Skills, Data validation, Data analysis and Data modeling
Professional Experience
Medtronic August 2023 - Current
Business Analyst
Help evaluate/determine the product model data load & approval solution to support the labeling system that provides most benefit and value to the business. The effort also includes developing efficient support model for label data load and approval of product model data for finished goods labeling across Medtronic.
Test Scripts
Test Cases
Use Cases
Issue Resolution: Address issues identified during testing, working with development teams to implement solutions. Change Management and Implementation
Training and Support: Provide training to end-users and ongoing support during the implementation phase. Strategic Analysis and Compliance Evaluation
User Acceptance Testing (UAT): Coordinate UAT to validate that the system meets business requirements.
Strategic Contribution: Contribute to IT strategy, ensuring alignment with business objectives.
Pearson August 2019 - August 2023
Business Analyst
Examine current and new business procedures within customer facing issue triage.
Identify effective solutions for business software system issues.
Report common patterns, questions, and other issues to management and or product groups.
Recommend solutions for improving and restructuring company procedures.
OneCRM data conversion to JIRA.
Triage of bugs in JIRA
Identifying bugs in a queue and helping to speed up SDLC.
PM Snow and OneCRM Triage support.
Cardinal Health November 2018- March 2019
Data Analyst Lead
Manages multiple tasks / projects in the field at the same time.
Advises on the appropriate research design to answer the business question at hand.
Advises internal clients on best practices in survey design, survey invitations, and survey reminders; recommends appropriate course of action.
Designs and programs questionnaires for internal clients.
Pmod 2 data conversion system changing to SAP
Handles survey campaign management (invitations and reminders).
Develops actionable reporting and data visualizations.
Huntington National Bank October 2017-September 2018
Business Systems Analyst (BSA)
Provides advanced systems support for the Huntington Rewards System (Incentives) which include the following:
Maintains, monitors, updates, prioritize, triage and assign incidents
Researches complex problems and takes appropriate action to correct
Analyzes existing systems or procedures and identifies technical or procedural improvements
Maintains, monitors, reports on production schedules and performance
Develops and provides documentation for operational procedures, services and systems.
Design processes to meet regulatory requirements.
Develops, generates, special or ad hoc reports.
Provides support to business unit, customers, management and other users.
Ensures compliance with Disaster Recovery, Segregation of Duties, Change Management,Incident Management and other policies.
Acts as liaison between software vendors and business unit or between users and other corporate areas.
Serves as lead Business Analyst in training or projects.
Safelite Auto June 2017-September 2017
Business Systems Analyst (BSA)
Scrum Master
Osprey Glass Ordering System Implementation.
Simplify a complicated process with improvements to the point of sales system (SV2).
Allow fewer associates to handle a larger number of customers in the pending parts sub-status in a shorter amount of time.
Enable the centralization of management of pending parts work orders to the CTU, regional or national level.
Improve customer experience by streamlining OEM/LAP process
Testing for DEV, SYS, PROD environments.
Test scripts as well as setting up test cases.
Setting up stories with the DEV team and BA to streamline the DEV process
UAT testing confirmation lead
Microsoft Office Suite, SCCM, SharePoint, Windows 7, Applications, JIRA, Quality Center, SQL Server, Fiddler 4, SCRUM methodologies
Huntington National Bank October 2014 - June 2017
DevOps
Worked on the Windows 7 Infrastructure Support team and was responsible for Incident Management support for the firm wide Windows 7 migration.
Support of SCCM suite of application implementation for Huntington.
Work closely with assigned branch and back office employees to provide consulting and training on Windows 7.
Build relationships and consult with bank employees to ensure timely solutions to OS issues.
Project coordination, business analysis operations, in-depth capabilities and knowledge, strategy development, research and analysis, technical education training and organizational planning and development.
Data validation for content on different remote SCCM servers.
Microsoft Office Suite, SCCM, SharePoint, Windows 7, ServiceNow, Huntington Retail & Back Office Applications, Huntington Rewards System QA, Remote Desktop
End User Computing - Operations team assisting during merger with First Merit Bank. During the project was responsible for the development and engineering of our End User Computing Desktop Operating System Platform.
Accomplishments
Deploying integration efforts, configurations, upgrades and issue resolution. Support of SCCM suite of application implementation for Huntington.
Testing support of (Huntington Reward System) incentive system that supports the Retail, Business Banking and Phone bank showing bankers what they have earned for an incentive in selling the Huntington products and services.
Assist in writing test plan, test cases and use cases. Performing test execution and validation per test plan and requirements documents.
Microsoft Office Suite, SCCM, SharePoint, Windows 7, ServiceNow, Huntington Retail & Back Office Applications, Huntington Rewards System QA, Remote Desktop, Quality Center
Abercrombie & Fitch August 2014 - October 2014
QA Analyst
Was brought in to help Abercrombie and Fitch in the final stages of creating its new PIM (Product Inventory Management) system.
Provided multiple levels of testing for PIM integration for Abercrombie online business.
Wrote a number of test cases to be used by his team members in replicating QA tests.
Documented workflows and process using agile methodology.
Provided research and analysis to improve testing process. Logged defects and provided documentation to developers for proper repair.
Ran hundreds of QA tests across wide variety of technical systems.
Excel, HP Application Lifecycle Management, IBM Sametime, Java, XML
Wendy's International June 2012- June 2014
Business Analyst
Responsible for gathering requirements and working with developers at 3M to help implement the in-store system migration for the digital menu boards.
Work with 3M Company to implement monitoring and update software for in store system migration.
Documentation and testing of system migration, using the 3M digital signage solution to display digital content and validate.
Plan design and recommend business processes to improve in store system migration and implementation.
Creation of test case for validation.
Microsoft Office Suite, SharePoint, Excel, 3M digital signage solution, AGILE Methodology
Paceject Logistics July 2007- March 2012
Business Systems Analyst
Responsible for gathering requirements and developing test cases for various enhancements for the Pace jet Cloud Shipping Enhancement System (Information Technology Application Lifecycle Planning System). IT onsite training instructor for employees as well as roll out service and system upgrade implementation specialist.
Worked as a Pace jet cloud shipping solution implementation specialist. Helped connect shippers directly with carriers to reduce cost and improve service.
Supplied business-to-business roll-out service and was responsible for upgrade, conversion and migration services. Provided all testing to effectively deliver solutions.
(SCM), (CRM)Provided Business systems evaluations and operational audits and provided for systems implementation and integration.
Responsible for analyzing software requirements and all technical documentation.
Provided end-user training to clients and created end-user training materials.
Created a hardware system survey for analysis and recommendations on implementation improvement.
Microsoft Office Suite, SharePoint, Pace jet Cloud Shipping Enhancement System, Crystal Reports, SDLC, PeopleSoft.
Education
Heidelberg University - Tiffin, OH - Bachelor's in Science: CIS.
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