Human Resources Business Operations

ALICE MAMOLA

Hemingway, SC *****-**** 570-***-**** ********@*****.***

Proven leader in Business Operations/Administration at Little Wiggles and Giggles Learning Center, adept in Human Resources and Team Development. Excelled in streamlining processes, enhancing team efficiency, and driving continuous improvement. Classroom management in keeping the children involved and staff focused. Skilled in leveraging organizational skills and attention to detail, achieving significant enhancements in staff training and client satisfaction. Proficient in shipping, creating BOL's and contact trucking companies for pickup of pallets

Administrator - Business Operations, 02/2014 - 06/2023 Little Wiggles and Giggles Learning Center – Wilkes-Barre, PA Processed payroll, staff shift scheduling, conduct staff meetings and trainings, invoicing clients for services rendered, invoice govt programs for payments, processed food orders, enroll new clients, keep all files (staff and children's) up to date,

Keeping staff morale up beat so center will run smoothly. Continuously reviewed industry trends, staying informed on best practices relevant to Business Operations Administration.

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• Coordinated internal resources to ensure timely delivery of products or services to clients. Vender Returns Assist Supervisor, 06/2006 - 10/2011 Amazon.com Fulfillment Center – Hazelton, Pa

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Processed bol for shipping, created work for staff to pick and build pallets for returning goods to vendors, emailed trucking companies to setup trucks to pickup pallets for returning to vendors. Created manifest merchandise to be returned, met timely deadlines, trained staff in department processes.

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Shipping Clerk/Warehouse Assoc, 08/2002 - 06/2006

Keystone Automotive Warehouse – Pittston, Pa

PROFESSIONAL SUMMARY

WORK HISTORY

Picked and packed merchandise according to order slips. Checked for quality and errors

• Coordinated with warehouse staff to ensure timely order, resolve shipping issues

• Reduced shipping errors by implementing a thorough quality control system for outgoing orders. Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.

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• Improved shipping efficiency by streamlining packing and labeling processes. Diploma: Business Administration/Micro Computer Operation S, 09/1989 Star Technical Institute - Kingston, Pa

High School Diploma : College Prep, 06/1985

E L Meyers High School - Wilkes Barre, Pa

Human Resources Schedule Management

Staff Supervision Managing multiple projects

Business plan development Driving continuous improvement Annual budgeting Teamwork and Collaboration

Customer Service Attention to Detail

Problem-solving abilities Multitasking

Reliability Organizational Skills

Team Leadership Decision-Making

Staff training/development Prioritization tasks

Inventory Tracking Staff Management

Hiring and Onboarding Delegating Work

Employee Scheduling

EDUCATION

SKILLS

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