Front Desk Agent/Night Auditor/Room Service Server(In-Room Dining)

Dennis Cherry, Sr.

*** ***** *** ******

Unit # *81012

Minneapolis, Minnesota 55458

Phone: 612-***-**** Phone: 763-***-****

Email: *********@*******.***

EDUCATION

University of MN – Institute of Technology – Mechanical Engineering and Psychology (1988 – 1991)

KEY ATTRIBUTES

Project Management & Coordination Employee Development and Mentoring Skills

Effective Communicator: Verbal and Written Certified Trainer in all work environments

Managing multiple projects/duties (multi-tasking) Security conscious in all work environments

Excell in fast-paced and deadline situations Negotiation Skills & Analytical Thinker

Typing: 60 - 70 wpm Alpha-Numeric: 12500+ kpm

Computer systems, software, and applications: MS Office (Excel, Access, Word, PowerPoint, OneNote, and Outlook), Salesforce, Fosse, On Que, Pep, Opera, Choice Advantage, Avaya, Cisco AnyConnect, Lotus Notes, embTRUST, MICROS Systems, Salesforce, Sales Center, Sterling, Axiom, TRLS, Base 24, Phase 3, Raiser’s Edge, Spider Hub (brokerage/securities reconciliation software), Client Data System(CDS), Contact Manager, On-line Brokerage system(OLB), L.I.S., SAP, Great Plains, Quick Book, Teamwork’s Software, and Peoplesoft.

EMPLOYMENT EXPERIENCE

Leows Hotel Minneapolis – Minneapolis, MN March 2023 – June 2024

Front Desk Agent / Night Audit / PT Hotel Security Officer

•Establishing and maintaining professional and constructive relationships and communication with guests and staff.

In-person contact, telephone, written form, e-mail, or chat/text in a timely and efficient manner for work purposes. Always deliver first-class guest experience. Greet, assist, check-in, check-out, and research guest questions and inquiries. Review and assess company and guest emails and online chats. Handle membership database, register new guests, process payments. Ensure productivity, retainment of customer base, and always keep a welcoming atmosphere. Marketing our company products and services, cleaning and restocking, and upkeep as much as needed. Guide clients with regard to the latest studio promotions, membership discounts, special events and eating locations in the cities. Maintain company product knowledge for all retail and employment operations.

PT Security: Observe high-traffic areas, visitors, and guests. Exercise preventative measures to ensure the well-being of guests, staff, and assets on site. Monitor and control access to premises, respond to emergencies and incidents, conduct regular patrols, inspections, and complete accurate incident reports. Maintain constant awareness of people, surroundings, suspicious activities, and unusual behaviors.

The Cabooze – Minneapolis, MN March 2022 – November 2022

Part-Time Security Officer (Bar / Restaurant / Outside Patio / Music Event Center)

•Establishing and maintaining professional and constructive relationships and communication with guests and staff.

In-person contact, telephone, written form, e-mail, or chat/text in a timely and efficient manner for work purposes. Always deliver first-class guest experience. Greet, assist, check-in, check-out, and research guest questions and inquiries. Review and assess company and guest emails and online chats. Handle membership database, register new guests, process payments. Ensure productivity, retainment of customer base, and always keep a welcoming atmosphere. Marketing our company products and services, cleaning and restocking, and upkeep as much as needed. Guide clients regarding the latest studio promotions, membership discounts, special events and eating locations in the cities. Maintain company product knowledge for all retail and employment operations.

AC Hotel Minneapolis – Minneapolis, MN January 2022 – February 2023

Front Desk Agent / Night Audit / Part-Time Security officer

•Establishing and maintaining professional and constructive relationships and communication with guests and staff.

In-person contact, telephone, written form, e-mail, or chat/text in a timely and efficient manner for work purposes. Always deliver first-class guest experience. Greet, assist, check-in, check-out, and research guest questions and inquiries. Review and assess company and guest emails and online chats. Handle membership database, register new guests, process payments. Ensure productivity, retainment of customer base, and always keep a welcoming atmosphere. Marketing our company products and services, cleaning and restocking, and upkeep as much as needed. Guide clients regarding the latest studio promotions, membership discounts, special events and eating locations in the cities. Maintain company product knowledge for all retail and employment operations.

PT Security: Observe high-traffic areas, visitors, and guests. Exercise preventative measures to ensure the well-being of guests, staff, and assets on site. Monitor and control access to premises, respond to emergencies and incidents, conduct regular patrols, inspections, and complete accurate incident reports. Maintain constant awareness of people, surroundings, suspicious activities, and unusual behaviors.

The Elliot Park Hotel – Minneapolis, MN April 2021 (Hotel re-opened after COVID-19) – December 2021

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server / Mini-Bar Attendant / PT Bartender / PT Hotel Security

•Receive, prepare, and deliver food and drink orders from hotel, restaurant, and bar guests. Upkeep hotel cosmetic

appearances Maintain inventory of supplies, cleanliness, hygiene of the kitchen, including food prep and dishwashing. Assist in preparation delivering food and beverages to guest’s hotel rooms, banquets, and hotel restaurant, with great hospitality, professionalism, friendliness, and courteous manners. I occasionally work as server and bartender for the restaurant, bar, and banquets department for weddings, banquets, galas, business meetings, and all events, etc. Also, provide server and food services for Finnegans Brewery and outside patio next door.

PT Security: Observe high-traffic areas, visitors, and guests. Exercise preventative measures to ensure the well-being of guests, staff, and assets on site. Monitor and control access to premises, respond to emergencies and incidents, conduct regular patrols, inspections, and complete accurate incident reports. Maintain constant awareness of people, surroundings, suspicious activities, and unusual behaviors.

Target.com – TCOM (Target Corporation) – Brooklyn Park, MN August 2020 – March 2021 (Temporary/Contractor)

Contract Leader Role / TCOM Supervisor (Working Remotely)

•Supervise Target.com (TCOM) Guest Service Agents (TGSA) for online product purchasing by

Target.com customers. Responsible for supporting and training a team of 200+ contracted reps, providing feedback, going over metrics, tracking adherence, and provided extra online coaching/training whenever needed. The TCOM reps service phone orders, online orders, and online chats questions and inquiries.

The Elliot Park Hotel – Minneapolis, MN April 2019 – June 2020 (Hotel closed to COVID-19)

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server / Mini-Bar Attendant / PT Bartender / PT Hotel Security

• Receive food and drink orders from hotel and bar guests, prepare, deliver, and upkeep hotel cosmetics and appearance. Maintain inventory of supplies, cleanliness, hygiene of the kitchen, including food prep and dishwashing.

Assist in preparation delivering food and beverages to guest’s hotel rooms, banquets, and hotel restaurant, with great hospitality, professionalism, friendliness, and courteous manners. I occasionally work as server and bartender for the restaurant, bar, and banquets department for weddings, banquets, galas, business meetings, and all events, etc.

Providing server and food services for Finnegans Brewery next door.

PT Security: Observe high-traffic areas, visitors, and guests. Exercise preventative measures to ensure the well-being of guests, staff, and assets on site. Monitor and control access to premises, respond to emergencies and incidents, conduct regular patrols, inspections, and complete accurate incident reports. Maintain constant awareness of people, surroundings, suspicious activities, and unusual behaviors.

The Westin Hotel – Minneapolis, MN July 2018 – April 2019

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server / Mini-Bar Attendant / PT Bartender

Receive food and drink orders from hotel and bar guests, prepare, deliver, and upkeep hotel cosmetics and

appearance. Maintain inventory of supplies, cleanliness, hygiene of the kitchen, including food prep and dishwashing. Assist in preparation delivering food and beverages to guest’s hotel rooms, banquets, and hotel restaurant, with great hospitality, professionalism, friendliness, and courteous manners. Server and bartender for the restaurant, bar, and banquets department for weddings, banquets, galas, business meetings, and all events, etc.

PT Security: Observe high-traffic areas, visitors, and guests. Exercise preventative measures to ensure the well-being of guests, staff, and assets on site. Monitor and control access to premises, respond to emergencies and incidents, conduct regular patrols, inspections, and complete accurate incident reports. Maintain constant awareness of people, surroundings, suspicious activities, and unusual behaviors.

The Hyatt Regency Hotel – Minneapolis, MN December 2016 – June 2018

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server / Mini-Bar Attendant / PT Bartender

Receive food and drink orders from hotel and bar guests, prepare, deliver, and upkeep hotel cosmetics and

appearance. Maintain inventory of supplies, cleanliness, hygiene of the kitchen, including food prep and dishwashing. Assist in preparation delivering food and beverages to guest’s hotel rooms, banquets, and hotel restaurant, with great hospitality, professionalism, friendliness, and courteous manners. I occasionally work as server and bartender for the restaurant, bar, and banquets department for weddings, banquets, galas, business meetings, and all events, etc.

Target.com (Target Financial) - Minneapolis, MN February 2016 – November 2016 (Temporary/Contractor)

Sr Merchandising Customer Specialist (Target.com Guest Services Representative)

●Provide a target-branded experience with every interaction related to complaints, inquiries, and overall comments about their Target.com experience. Efficiently and effectively handle incoming calls and emails with high quality of professionalism, while achieving performance and service goals. Interact with key business partners and vendors to effectively handle and resolve guest issues in a timely manner. Establish strong connections & deepen guest relationships while driving guest loyalty and sales. Provide support for internal team members regarding policy/procedures and system functionality.

Securian Financial – Saint Paul, MN September 2015 – January 2016 (Temporary/Contractor)

LPM (Liability Program Management) Compensation Associate

●Administer the payment and reporting of compensation paid to producers (insurance brokers, sales assistants, broker/dealers, etc.) through the LPM compensation unit (all independent distribution). Create and maintain the information contained with the producer file, update compensation schedules, activity records, and the reassigning of contracts. Adjust and correct commissions to ensure accurate compensation. Research transactions, statements, and policy files to ensure accurate records are maintained in response to inquiries or notifications.

Wells Fargo Home Mortgage - Minneapolis, MN May 2014 – September 2015 (Temporary/Contractor)

CTS Account Associate (Corporate Trust Services/Document Custody Dept)

●Provide service for Wells Fargo/Wachovia Bank North America (WBNA) mortgage assets portfolio for one of the largest warehouse lines, non-security, and MBS loans (approximately 100+ originators/sellers, and 50+ approved take-out investors) to solve customer issues related to funding, rejections, reallocations, commitments, and wiring instructions. Continued to meet daily, time-sensitive deadlines with collateral deposits, collateral releases, and trailing documents, problem-solving and researching issues per client requests. Experienced with Freddie Mac (FHLMC), Ginnie Mae (GNMA), and Fannie Mae (FNMA) guidelines.

●Generated, analyzed, and distributed daily data reports related to repaid collateral, electronic shipments, bailees/reverse bailees, exception adds or clears, and other related issues, using various software systems.

●Daily review and examination of a large variety of mortgage documents including, but not limited to the notes, allonges, security instruments/assignments, etc. Advised clients on how to clear open exceptions, managed escalated issues and forwarded those escalations on to appropriate relationship/account management whenever necessary.

●Been an established trainer for all new Team Members and new hires in our operations area.

Operations Processor 3 (Document Imaging Dept) - Mendota Heights, MN - December 2013 – May 2014 (Temporary/Contractor)

●Performs a variety of operational tasks for the most complex processes or functions from the reviewing and researching of all mortgage documentation in the collateral files (notes, security instruments, etc.), as well as the financial and customer correspondence records (emails, letters, phone calls, faxes, etc.) by using multiple online systems, software, and programs. Verifying the accuracy, correcting, and editing specialized and complex mortgage documents. Follow established procedures and exercises good judgment along those guidelines. Considered a subject matter expert on operational issues related to process or function of the job position.

The Doubletree Hotel – Saint Louis Park, MN July 2014 – January 2015

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server

Receive food orders from hotel and bar guests, prepare, deliver, and retrieve food trays. Maintain inventory of supplies, cleanliness, hygiene of the kitchen. Serve guests with great hospitality, professionalism, friendliness, and courteous manners. I occasionally work as server and bartender for weddings, banquets, galas, business meetings, etc.

Right on Thyme Catering - Minneapolis, MN - June 2012 – 2020 (On-call)

Server, Food Preparation, and Event Set-up

●Cater and serve clientele for banquets, wedding receptions, business owners, event planners, conventions, and meeting planners for banquets, weddings, social and business events, meetings, trainings, etc. Maintain professionalism, fine dining etiquette, courteousness, and be always hospitable. Secure the transport, maintenance, operation, and set-up for all catering events, necessary equipment, and food, depending on what is needed for the current event location.

Sherman & Associates - Minneapolis, MN September 2011 – October 2013

Asst. Property Management / Caretaker

●Caretaking and building management of rental properties and the tenants. Accepted and processed rental payments, rental applications lease agreements, and other administrative duties, as well as overturning the apartments and grounds-keeping. I lived on-property.

Ameriprise Financial - Minneapolis, MN February 2010 - June 2011 (Temporary/Contractor)

Clearing Service Associate (Cost Basis Dept)

●Process, reconcile, and correct trade transactions regarding stocks and securities for all customer and corporate trade accounts. Compiling, merging, and account management of multiple customer account databases for all branches of Financial Advisors. Been an established trainer for all new Team Members and new hires in our operations area.

The Grand Hotel (Kimpton Hotels) - Minneapolis, MN August 2009 – July 2012

In-Room Dining Server (IRD) / Restaurant Server / Banquet Server

●Receive food orders from hotel/bar guests, prepare, deliver, and retrieve food trays. Maintain Inventory of supplies, cleanliness, and hygiene of the kitchen. Have the ability to serve guests with great hospitality, professionalism, friendliness, and courteous manners. I occasionally work as server and bartender for banquets, galas, business meetings, etc. Been an established trainers for all new Team Members and new hires in our operations area.

Wells Fargo Home Mortgage - Minneapolis, MN March 2009 - August 2009 (Temporary/Contractor)

Loss Mitigation Representative (Loss Mitigation Dept)

●Assist, educate, and provide customer service for financially troubled homeowners, leasing agents, realtors, title companies, attorneys, etc. on incentive plans to retain or liquidate commercial and consumer properties to hopefully provide alternatives to foreclosure, including, but not equal to short sales, deed in lieu, etc. Verifying the accuracy, correcting and editing specialized and complex mortgage documents and collateral files.

Credit & Collections Representative (Loss Mitigation Dept)

●Assist homeowners in finance/debt consolidation and credit assessment for possible pre-qualification to re-modify their monthly loan/interest rate and determination of short-sale status.

Rust Consulting, P.A. - Minneapolis, MN August 2007 - January 2008 (Temporary/Contractor)

Customer Service Representative

●Provide customer service, education, and assist individual consumers involved in class actions lawsuits, including account management for large customer databases involved in multiple and con-current accounts/suits.

Zooper Foods (Como Zoo Conservatory) - Minneapolis, MN October 2006 - January 2008

Banquet Dining Server/Bartender/Catering

●Server and bartender for banquets, wedding receptions, large business meetings and trainings, etc. Maintain professionalism, fine dining etiquette, courteousness, and be very hospitable at all times.

Berkley Risk Administrators, Inc. - Minneapolis, MN July 2004 - July 2007

Account Receivables/Cash Applications Representative (Credit/Collections Dept)

●Team Lead: Performed account receivables and collections duties, daily cash applications, customer service, financial transactions, aging report reconciliation and bankruptcy filing. Trained, monitored, and guided new employees on the daily job duties, practices, and responsibilities. Been an established trainer for all new Team Members and new hires in our operations area.

Target.com (Target Financial) - Minneapolis, MN October 2003 - July 2004 (Temporary/Contractor)

Online Merchandising Programmer

●Coordinate with all outside retail vendors, in-house marketing teams, and Target’s merchandise stock houses in order to properly apply, upload, and maintain current online retail merchandise onto the Target.com website for viewing and purchasing by consumers.

Manhattan Toy - Minneapolis, MN July 2003 - October 2003 (Temporary/Contractor)

Cash Application Specialist (Accounts Receivable Dept)

●Processed cash applications and reconciliation of financial transactions. Posting daily cash receipts/deposits, NSF checks, and account ledger/aging report reconciliation.

South Beach Nightclub - Minneapolis, MN July 2001 – January 2003)

Bartender/Bar-back

●Prepared and served drinks for customers who attended each evening’s social and entertainment events and who provided proper I.D. Process cash and credit card payments for purchases, reconcilement, mid-shift, and end of day reports, inventory, cleaned, stocked, prep for next day business, and trained new employees on their job duties and requirements.

AT&T Wireless Service, Inc. - Minneapolis, MN October 2001 - January 2003

Receivables Management Representative (Accounts Receivable Dept)

●Customer account management, customer service call center, document incoming call information, process financial transactions, inquiries, purchases, and account research for corporate and consumer business telecommunication accounts.

U.S. Bancorp - Piper Jaffray, Inc. - Minneapolis, MN September 1999 - September 2001

IRA Account Representative

●Manage account activities, cash applications, customer service, and transactions for a large region of brokers and sales assistants regarding IRA's, mutual funds, annuities, liquidation of funds, money markets, stocks, and securities, etc.

Dain Rauscher Wessels (Royal Bank of Canada) - Minneapolis, MN July 1997 - August 1999

Wire Operator/Clearing Service Associate/Trader's Assistant (OTC Trading Floor)

●Assist traders, brokers, broker-dealers, sales assistants in inputting and entering live buy/sell orders for stocks and securities directly to the various stock exchange floors. Daily correcting and processing of each days-end trade errors for the clearing and reconciliation of customer trade and securities accounts.

Players Restaurant (America Live Entertainment) – Mall of America, Bloomington, MN

September 1995 – February 1997

Server (Food and beverage)

●Greet and seat customers, check I.D.’s, take orders, prepare, and deliver food and beverage orders to dining customers. Prepare, clean, restock, and organize the restaurant for efficiency and hygiene. Process end of day receipts, cash, and reconcilement.

American Express Financial Advisors (Ameriprise Financial) - Minneapolis, MN July 1995 - July 1997

Account Management Representative (Privileged Assets Dept)

●Account management and customer service involving the financial transactions, cash applications, and reconciliation of various types of investment accounts, including the liquidation and movement of various funds (annuities, mutual funds, IRA's, money markets, stocks, securities, etc.)

Ruby Tuesdays Restaurant (Southdale Mall) - Edina, MN March 1994 – July 1995

Server (Food and beverage)

●Greet and seat customers, check I.D.’s, take orders, prepare, and deliver food and beverage orders to dining customers. Prepare, clean, restock, and organize the restaurant for efficiency and hygiene. Process end of day receipts, cash, and reconcilement.

TCF Mortgage Corp (Huntington Bank) - Minneapolis, MN March 1993 - July 1995 (Temporary/Contractor)

Loan Review Specialist

●Reviewing and researching all documentation involving FHA, Conventional, and VA home loans in preparation for final closing. Daily correspondence with title companies, underwriters, closers, loan officers, etc.

T-Chek Systems, Inc. (C.H. Robinson Corp) - Eden Prairie, MN January 1991 - March 1993

Account Representative & Dispatcher

●Performed as a Dispatcher and handled account management, customer service, financial transactions, data processing, and dispatch for business accounts regarding trucking companies and their drivers, locally and abroad (U.S. & Canada).

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