Office Manager Customer Service
Resume:
Audrey McDonald
Business Office Manager/Credentialing
Contact
Katy, TX 77493
***********@*****.***
Objective
Motivated to obtain a position where I can utilize my skills and qualities to enhance a company’s growth. Would like to continue to gain experience, skills and to become a valued and respected employee.
Education
College Courses
HCC and Lonestar
College
Kempner High School
2002
Key Skills
● Excellent Customer
Service and Organization
● Insurance Verification
and understanding
● Excellent Computer
skills including all
Microsoft applications
● Vision/SIS systems
● QuickBooks
● HIPAA
● Communication &
Critical Thinking Skills
● Meticulous
● Dependable, high-
energy level, muti-tasker
● knowledge of CPT & ICD
10 codes
Certifications
BLS Certified
Experience
SEPTEMBER 2020 - CURRENT
Office Manager/Credentialing US Cardio Partners, LLC Overseeing daily operations including scheduling, benefit verification, authorizations, checking reimbursement for out of network insurance to decipher which cases would be profitable in ASC/OBL setting, checking in patients and explaining financial responsibility, accepting payments, bank deposits, daily reporting of all payments for bank reconciliation, create, break down, and audit all charts for completion, fixing any chart discrepancies, expediting complete charts for billing, implementing inventory processes for ordering of supplies including creating and tracking purchase orders, three-way matching, inputting for AP, creating various logs, forms, signage, THCIC ASC State reporting quarterly, running various reports, maintaining credentialing of all providers, working new applications and reappointments, maintaining individual provider files of over 100 providers to include up to date licenses and certifications. JANUARY 2013 – FACILITY CLOSURE IN NOVEMEBER 2019
Medical Records Coordinator Sweetwater Angiography Center Utilize customer service skills, answer multi line phone system and schedule various surgeries into Vision database, benefit verification and authorizations, prepare patient charts for nurses, scanning of charts and vendor invoices accurately and timely, implement procedures to execute specific tasks quickly and efficiently, patient account collections, post payments, begin refund process for patient accounts, fulfill medical record requests and keep record of such requests. AUGUST 2010 – CLINIC CLIOSURE IN MAY 2011
Office Manager Quick Care Total Health Clinic
Overseeing daily operations, managing staff, assisted in accounting responsibilities such as payroll and accounts payable, running various interoffice reports, took patient payments and posted them in QuickBooks, also did scheduling and verifications, all hiring and terminating of employees.
SEPTEMBER 2009 TO AUGUST 2010
Insurance Verification River Oaks Plastic Surgery Responsible for all opening and closing procedures, prepared, submitted and followed up on insurance preauthorization’s and predeterminations, obtained medical records to use as supporting documentation to said insurance pre-approval requests, checked in patients and collected payments, assisted in preparing exam rooms and surgical rooms for procedures and surgeries including cleaning and autoclaving instruments. REFERENCES PROVIDED UPON REQUEST
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