Program Manager Supply Chain

DIVYA SINGH

New York City Metropolitan Area • LinkedIn • 571-***-**** • ************@*****.***

Work Authorization H1-b (C2C Preferred)

PROFESSIONAL EXPERIENCE

Sr. I.T PROGRAM MANAGER EATON Location- Pennsylvania (Remote) Mar 2024 – Till Date

•Orchestrated technical workshops to obtain architectural decisions for ERP systems, including multiple ERP platform (Mapics) leading to reduction of manual toil by 13%

•Developed a green field Mapics platform, managing a complex integration from multiple applications (Enovia, Wisper, Vista etc.) resulting in ERP efficiency by 18% by this consolidation effort

•Led detailed system integration testing (SIT) sessions ensuring the workflow between multiple systems

•Organized and facilitated sprint planning, backlog refinement, sprint reviews, and retrospectives

•Conducted through review of scope and coordinated scope change by facilitating end-to-end documentation with contract change management

•Delivered ERP roll-out for supply chain ensuring workflows for manufacturing and finance are operational, the end-to-end project execution completed in 8 months

•Managed post-go-live support (Warranty Support) and gathered feedback using ServiceNow to optimize the system for efficiency

•Migrated ERP to cloud by working with technical teams to define the migration strategy, such as lift-and-shift, re-platforming, or refactoring, based on business requirements and technical feasibility.

•Assessed existing IT infrastructure and collaborate with technical teams to determine the most suitable cloud solutions (e.g., public, private, or hybrid cloud).

I.T PROGRAM MANAGER FreshDirect Location- New York Dec 2022 – Jan-2024

•Devised program management framework to bring cannibalization & standardization resulting in productivity increase by 10%

•Developed and restructured a new Demand Intake Requisition Process for IT

•Facilitated the implementation of an ERP for procurement end to end using agile framework

•Provided overall financial direction for the projects to manage the development of budgets, controls & measurements to monitor project progress.

•Executed end-to-end program with the engineering team for application migration to PowerApps involving design, development and UAT

•Migrated 12+ apps from confluence to PowerApp in coordination with business and engineering

•Created BRD (Business Requirement Documents) for various apps including use cases for development

•Collaborated with the Product Manager to maintain a well-prioritized backlog and clear user stories

•Executed end-to-end System Integration testing (SIT) by leading multiple teams like Functional Analysts, Engineers, Infra Engineers, Business and marketing

•Led the Mapics ERP migration from Quality Assessment (QA) to Production environment resolving all technical glitches and managed Go/No-Go decision from Line of Business (LOBs)

BUSINESS PROGRAM MANAGER SARENS HEAVY LIFT Location- India Apr 2019 – Sep-2022

•Led, improved, and organized scrum ceremonies and agile practices for the team to deliver and maintain SaaS projects

•Established agile framework by defining sprint T-Shirt sizing and led backlog grooming calls to stabilize the agile process

•Managed end-to-end IT projects including planning, executing, reporting & tracking all phases of project lifecycle (MS Project)

•Responsible for managing and evaluating requirement of IT assets, managing vendors to fulfil requirements & track performance

•Systemized project management framework to improve the project management process resulted in reduction of 2 FTE

•Formulated reporting automation leveraging the BI tool resulted in report accuracy & improved data quality by 8%

•Executed complex project of transforming mobile app from on-prem to cloud by participating in system design and followed development methodology to scale the application that increased the adoption rate by 12%

•Facilitated joint application design session to enhance the user experience for mobile and web products

•Enhanced the mobile app with reporting feature to visualize dashboard on the go with identified templates

•Lead the management of various SAP ERP programs along with system and vendor integration

•Baselined the project requirement in early stages acting as an intersection between business and tech

•Strategized on identifying improvement opportunities and applied changes across all line of business

•Driven agile based project execution using Scrum (Sprints) to track project progress leveraging JIRA

•Implemented centralized ERP system by integrating CRM and Microsoft D365 to optimize the operational efficiency of various cross-functional teams

PROJECT MANAGER SARENS HEAVY LIFT Location- India Mar 2016 – Apr-2019

•Aligned IT Project Management Office (PMO) Portfolio & the company’s strategic goal to centralize reporting & tracking

•Reported project progress & critical risks for projects over $5M by leading the steering committee weekly meets

•Scoped digitalization project focused on automation improving employee efficiency by 7%

•Followed PMP principles to execute end-to-end projects including planning, monitoring, executing, and closing

•Designed tools, reports, charts, and graphs for senior management to provide ongoing, at-a- glance summaries of project status and application prototype performance

ERP IMPLEMENTATION ASSOCIATE PROJECT MANAGER UNITEDLEX Location- India Dec 2010 – Mar-2016

•Managed a team of 10-15 language specialists and responsible for their performance evaluation

•Optimized monitoring to keep the track of the project tasks, timelines of defined milestones & overall quality of project deliverables increased resource productivity

•Trained the project coordinators on – ONYX and SAP based ERP Ariba

•Facilitated the roll out of Ariba ERP for contract management lifecycle in USA, Europe and Middle East & acted as SME for the ERP tool implementation

•Analyzed product portfolio data to identify areas of improvement & assisted PMs in drive the improvements

•Provided training and support to end-users, resulting in a smooth transition to the new ERP system.

•Fostered positive relationships with project stakeholders harnessing engaging project presentations to mgmt.

•Conducted system testing, troubleshooting, and end-user training to ensure successful ERP implementations

QUALITY LEAD R SYSTEMS May 2010 – Dec-2010

•Conducted regular quality audits for the on-shore & off-shore team to meet the client quality standards

•Created quality dashboard to measure team’s performance and maintain the monthly quality KPI reporting

•Aligned with Project & Operations Managers to share progress on various and identify opportunities of improvement

Tech Mahindra LTD (Sr. French Associate) Feb 2009 – May-2010

•Conducted tool knowledge sessions for the new team members in French

•Translated legal contractual & business documents from French to English or vice-versa acting as French specialist

IBM Process Analyst May 2007 – Feb-2009

•Supporting the monthly & quarterly reviews and preparing the performance review reports

•Participating in scoping to build process documentation, which could be leveraged by trainers to train new joiners

EDUCATION

DELHI UNIVESITY, Bachelor’s in Office Management NEW DELHI - INDIA

DELHI UNIVERSITY, Diploma in French NEW DELHI - INDIA

TECHNICAL & MANAGEMENT SKILLS

Data & Visualization: CRM, SQL, R, Tableau, PowerBI, Qlikview

Cloud Computing: AWS EC2 & S3, SaaS, IaaS, Azure DevOps, RDS

Tools – JIRA, MAPICS, SAP, CRM, Oracle, Confluence, Lucid Chart, Smartsheet, ServiceNow,

MS Tools – Word, Excel, MS Project, Visio, Teams, SharePoint, PowerApp

Project & Program Mgmt. – Roadmap, KPIs, WBS, RISK Mgmt., Scrum, Agile, Project Planning, Stakeholder Management, Agile, Scope Management, Backlog Grooming, Sprint Prioritization, Retrospective, Project P&L and reporting

Certifications – SAFe 6.0 Certified Scrum Master (CSM), PMI: Project Management Professional (PMP)

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