Customer Service Business Development

Janette Taylor

*** ******** *****

Cell: 785-***-****

*****************@*****.***

Summary

Results-driven Manager with extensive experience in sales, customer service, and operational management for small to medium-sized businesses. Proven track record in staff training, financial oversight, and business development. Skilled collaborator with strong leadership and communication abilities, passionate about learning, relationship-building, and team development.

Experience

Homestead Rental dba Furniture Warehouse

Manager

January 1990 - October 2024 (Closing of Store) Manhattan, KS

Oversaw rental furniture operations, including short-term, corporate, and rent-to-own leases.

Launched a new Ryder Truck location serving Manhattan, Ft. Riley, and Junction City, growing it to the top location in a four-state area.

Managed a successful transition to Budget Truck (acquired Ryder Truck in June 1998) and continued to expand the business.

Shifted focus to retail furniture sales, leading a high-performing team and creating a profitable retail environment.

Achieved top salesperson status monthly for the last 20 years.

Responsible for customer financing applications, accounts payable, payroll, taxes, and inventory management (85% of orders).

National Car Rental

Manager

August 1981 – November 1989 Manhattan, KS

Recruited, trained, and supervised staff to ensure high-quality customer service.

Managed fleet maintenance, cleanliness, and readiness for reservations.

Consistently grew revenue, making this one of the most profitable locations in Kansas.

Technical Skills

QuickBooks Online and QuickBooks Desktop

Point of Sale (POS) System

Microsoft Office Suite (Word, Excel, Outlook)

Affiliations

4-H

Theta Rho (IOOF)-Past State President

Odgen Rebecca Lodge (IOOF)

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