Instructional Designer Technical Writer

TONYA RAIES (***) ******** ********@*****.***

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

Leader, creator of adult learning programs with over 20+ years of Instructional Design & Technical Writing experience. Proficient in multiple adult learning theories & styles. Excellent problem solving, analytical ability solving complex issues. Strong ability to work anonymously, while seeking appropriate resources while maintaining a high level of trust and integrity. Proficient user of rapid development tools, Adobe Captivate, Articulate Storyline, Camtasia Studio, Lectora, & Tool Book to develop storyboards narration/animation scripts for instructor led, eLearning & virtual learning used for a large variety of topics & audiences. Key areas of skill and expertise include:

● Soft Skills Program Development

● Gamification eLearning Development

● Learning Gap Analysis

● Focus Group Formation

● Proficient in multiple learning styles (Visual,

Auditory and Kinesthetic)

● Onboarding Development/Facilitation

● Safety Training/OSHA

● ADDIE/Kirkpatrick’s/Bloom’s Taxonomy

● Synchronous/Asynchronous Learning

● Change Management

● Project Management

PROFESSIONAL EXPERIENCE

Lincoln Electric

Senior Technical Writer

Responsibilities: develop a system in order to create, communicate, & manage standards of operation within the Euclid & Mentor Process Engineering Consumable facilities. Document existing standards use different media to development of new standards where none exist to create a baseline of operation. Create standard templates, robust communication & evaluation methods, & a- controlled process for modifying these standards.

• Develop templates to document operational processes for line maintenance, general operations, troubleshooting, material movement, cadenced cleaning, & shift handoff duties.

• Use schematics, diagrams, written, pictorial, & video media to fully document processes

& procedures.

• Work with departmental & engineering group SMEs to determine the appropriate baseline process or procedures.

• Develop a communication strategy to ensure all employees receive initial training or notification of any learning content that applies to them ensure access to content is appropriate to job role.

• Develop an evaluation method to determine if standards are being followed & provide data to operations & engineering.

• Develop an effective method of updating & communicating new standards when process improvements or changes dictate.

• Conduct analysis of raw data & make decisions based on the analysis.

* Interact with all departments as required to support Process Engineering Division initiatives. (Engineering, R&D, Marketing, Supply Management, production, QA.) Good Place Holdings

Training Coordinator & Instructional Designer February 2022 – Current Position Facilitate the application & engagement of the training system throughout Good Place Holdings & Its member-organizations to ensure the purpose of training is being fulfilled.

• Work with System Managers/Leaders Holding Reports to identify training needs by role, developing, role-based (learning paths) to ensure all roles, and therefore members of the organizations, have role-based training matrices for each job description informed by Managing Systems.

• Coordinate & build training titles that meet the criteria of the training design summary. Engage in building training titles that are unique to Good Place and/or are more conducive to in-house development, working with Director of TED. Sherwin Williams

Senior Technical Writer – Cyber Security February 2021 – November 2021 As a Technical Writer for the IT Cyber Security Team at Sherwin Williams I have had the opportunity to work with cross-functional team’s project stakeholders, subject matter experts, and technical support throughout the Company Cyber Security team. I was responsible for the development of a wide range of technical and end-user information products. Products may be for software, hardware, and service related including technical guides, tutorials, and Web-based help systems to support the IT Cyber Security Team. Sherwin used Document360 API to keep the library current. My position requires clear, concise documentation for both internal and external customers.

Futuri Media – Technical Writer February 2020

Futuri develops social and mobile audience engagement technology for broadcasters using SaaS technology which drives audience engagement and increases revenue and growth, they pride themselves on providing turnkey solutions for broadcaster teams that will not blow the budget. DRB SYSTEMS

Instructional Designer April 2019 to November 2019 DRB Systems is the leading provider of point-of-sale software, tunnel control solutions that supports the car wash industry. As an Instructional Designer I was responsible for the development of customer learning related to customizable point of sale and tunnel control software.

● Working with SMEs to identify customer learning.

● Ensuring content matches established objectives.

● Reshaping content for changing needs.

● Structuring content and activities to optimize learning. Projects: Development of Customer learning plan using the ADDIE leaning model, Design and Development of 5S Lean Manufacturing implementation, Development of Sale Force learning program, participated in the “Evacuation” safety committee. https://www.linkedin.com/in/tonya-raies-instructional-designer 02/05/2024 TONYA RAIES (330) 571*5105 ********@*****.***

CSA Group

Instructional Designer 2016 to 2018

CSA Group is a global organization dedicated to safety, social good, and sustainability, and a leader in safety and environmental certification.

As an Instructional Designer I was responsible for the development of commercial learning products related to Building Codes and Standards used throughout Canada and the United States. This included. Projects: Design and development of the following learning programs. 1. Infection Prevention and control

2. Provenance and Traceability of Rare Earth Products 3. Greenhouse Gases

4. Renewable Energies

5. Canadian Electrical Code

6. Participated in the company Safety Committee

DOMINION EAST OHIO GAS

Instructional Designer/Corporate Trainer 2012 to 2014 Designed and development of (LL) Leader Led and (WBT) Web Based Training content including New Employee Training, Safety including OSHA policies and procedures, Personal Protective Equipment (PPE), the development of Engineering Field Notes, content related to proprietary software (GIS, GPS, Land Survey) and company procedures.

● Worked directly with Engineering SMEs, Field Engineers, and Gas Main Design Engineers to identify learning gaps and map the training process.

● Designed and developed training programs conducted class pilots and uploaded to the (LMS) Learning Management System to either implement via Dominion’s Intranet or live through classroom workshops.

https://www.linkedin.com/in/tonya-raies-instructional-designer 02/05/2024 TONYA RAIES (330) 571*5105 ********@*****.***

EDUCATION PROFESSIONAL DEVELOPMENT CERTIFICATIONS International Union of Operating Engineers, Local #18 Cleveland Ohio Journeyman, Construction Technology

University of Akron, Akron, OH

Computer Software Coursework including Adobe Flash (Intermediate), HTML, SQL& Databases, Adobe InDesign; Communication and Effective Writing Word-press, Udemy Webinar Microsoft Office Refresher

- University of Akron – Continued Education Adobe Presenter, Captivate, Photoshop - University of Akron – Continued Education Office Management and Train the Trainer Professional Development Leadership Training (Good Place Institute) – Eutopia School (Good Place Institute) COMPUTER SKILLS

Microsoft Office 365 Document360 API Project, Publisher, Visio and InfoPath Designer) Google Chrome, Drive & Docs XML Arbor text Editor/HTML 5 keyword tagging SAP – Litmos/Paycor On- Premise and Cloud documentation SharePoint Management (Team collaboration and document sharing) Windows Operating Systems (XP, Vista, Windows 10,) Adobe Creative Suite, (InDesign, Photoshop, Illustrator) Adobe Presenter 11 WebEx, Net Meeting, Skype, Zoom (Virtual Training) Leader Guide Pro, Gameshow Pro (Gamification, Virtual Training) White Board (Interactive Media) Captivate, Contribute, Articulate Storyline 360, Engage, Rise (Instructional Design) FreshDesk SaaS

(Content Development) Salesforce

https://www.linkedin.com/in/tonya-raies-instructional-designer 02/05/2024

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