Property Manager Customer Service
Resume:
Olga Fontaine
Hoschton, GA *****
**********@*****.***
To obtain a position where my skills and experiences can provide support with the intention of growth and opportunity
Within a company.
Authorized to work in the US for any employer
Work Experience
Property Manager
Asset Living-Athens, GA
October 2023 to Present
Experience in Property Management roles
• Oversee the daily operations of the community.
• Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations
• Effectively communicate the features and benefits of the community to prospective residents
• Handle resident inquiries, concerns, and complaints in a timely and professional manner
• Coordinate and oversee the leasing process, including application processing, lease preparation, and move-in/move-out procedures
• Manage resident retention efforts through effective communication and customer service
• Maintain accurate records of all community activities, including leasing, maintenance requests, and resident interactions
• Proficient in property management software such as OneSite or Yardi
• Strong knowledge of fair housing regulations and real estate administrative processes
• Excellent customer service skills with the ability to effectively communicate with residents, prospects, and team members
• Proven ability to handle conflict management situations with professionalism and tact Sales Counselor
Renaissance on Peachtree-Atlanta, GA
March 2023 to September 2023
• Developing relationships with new Residents and create transition plan.
• Helps manage the admissions process to ensure resident and family satisfaction.
• Provides back-up support to the Executive Director and Marketing Director by conducting tours as needed.
• Helps maintain a network of referral sources, providing information via marketing materials or presentations as needed.
• Provide support with timely follow-up.
• Performs other duties as assigned by the Executive Director and Marketing Director.
• Adhere and maintain all policies and procedures.
• Ensure that the community achieves and maintains its budgeted occupancy and revenue growth.
• Compassionate listener who builds deep connections and follows a disciplined sales process to gain a family’s commitment.
Assistant Manager -LIHTC-Tax Credit
ONESTREET RESIDENTIAL-Atlanta, GA
March 2022 to March 2023
• Excellent Management and Communication skills, present a positive and professional image at all time.
• Supports the overall administration of the community including occupancy, move in -move out,
• Actively coordinate all renewals throughout the month. This includes sending letters and scheduling resident appointments to discuss renewal rates and leasing options
• Collecting Rents and following up on overdue payments.
• Assists property manager in preparation of weekly reports, resident communications, move-out inventory.
• Ability to resolve applicant and resident issues
• Experience in Yardi and Onesite.
Activity Director
Fulton Center for rehab
January 2019 to March 2022
· Completes required documentation in PCC in accordance with federal state and company requirements.
· Maintains timely progress notes specific to Resident’s activity plan in health records.
· Completes in writing comprehensive assessment of each Residents past and present leisure interests, activity related needs.
· Attends and actively participates in patient care plan meetings.
· Planning Events to reflect current Season or Holiday.
· Coordinates volunteer programs.
· Ability to supervise employees.
· Creates monthly activity calendar for the residents and their families.
· MDS Documentation.
· Ability to communicate effectively with residents, families, staff, vendors, and the public.
· Performs other duties as assigned.
· always Maintaining a professional appearance and attitude. Assistant Property Manager
The Retreat at Stonecrest
January 2017 to December 2019
· Collecting Rents and following up on overdue payments.
· Greets prospective residents, qualifies, determines needs and preferences of each prospect.
· Update online advertising to reflect current market pricing on a weekly basis.
· Actively coordinate all renewals throughout the month. This includes sending letters and scheduling resident appointments to discuss renewal rates and leasing options.
· Keeping and maintaining records and rent payments.
· Create rent collection letters and prepare late notices, accepts rents and deposits.
· Organizes and files appropriate reports, leases and paperwork.
· Assists property manager in preparation of weekly reports, resident communications, move-out inventory.
· Responsible for maintaining a professional appearance and attitude at all times.
· Yardi software experience.
Leasing Manager
Mountain Lake Aparments Jamco Property
January 2015 to December 2017
· Answers incoming phone calls, transfer calls when appropriate and handles each call accordingly.
· Greets prospective residents, qualifies, determines needs and preferences of each prospect.
· Update online advertising to reflect current market pricing on a weekly basis.
· Maintains awareness of local market conditions and trends.
· Actively coordinate all renewals throughout the month. This includes sending letters and scheduling resident appointments to discuss renewal rates and leasing options.
· Correctly completes all lease applications, assists with application verification and notifies prospects
· Completes all lease paperwork, guest cards, including related addenda and accepts rents and deposits.
· Organizes and files appropriate reports, leases and paperwork.
· Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.
· Responsible for maintaining a professional appearance and attitude at all times.
· Yardi software experience.
· Ability to resolve applicant and resident issues Resident Program Director
Brookdale Senior Living
January 2014 to December 2015
· Creates monthly calendar for the residents and their families.
· Build lasting relationships with residents and their families.
· Ability to supervise employees.
· Ability to communicate effectively with residents and their families, staff and vendors.
· Maintaining a professional appearance and attitude at all times.
· Attract prospective residents, greeting callers.
· Touring the community performs other duties as assigned.
· Completes in writing comprehensive assessment of residents present leisure interests.
· Maintains timely progress notes specific to residents activity plan in health records. Activity Director
Rosemont At Stone Mountain
January 2009 to December 2014
· Completes required documentation in resident’s health record in accordance with federal state and company requirements.
· Maintains timely progress notes specific to residents activity plan in health records.
· Completes in writing comprehensive assessment of each residents past and present leisure interests, activity related needs.
· Attends and actively participates in patient care plan meetings.
· Decorates the center to reflect current Season or Holiday.
· Coordinates volunteer programs.
· Ability to supervise employees.
· Creates monthly activity calendar for the residents and their families.
· Ability to organize field trips for the residents.
· RAI Schedule Assessment / MDS Documentation.
· Ability to communicate effectively with residents, families, staff, vendors and the general public.
· Performs other duties as assigned.
· Maintaining a professional appearance and attitude at all times. Education
Associate's degree
State Notary
Skills
• Diverse Managerial Skills Financial Reporting Budgets Office Management Team Leadership Fluent in French Planning and Organizing Project Management Excellent verbal and written communications skills CERTIFICATES & CREDENTIALS High School Diploma Health Service Management Activity Director Early Learning Substitute Teacher CPR Medication Tech First Aid Interpreter Certification State Notary, Real Estate License in process
• Demonstrate proficient and superior competencies in MS Office; Word, Excel, PowerPoint and Access.
• Responsible for approving all phone request orders for CEO’s, VP’s, Doctors and Office Managers.
• Ability to support a wide variety of needs from various internal and external customers.
• Strong problem-solving skills and demonstrated ability to effectively prioritize and handle multiple tasks.
• Highly attentive to details with excellent verbal and written communication skills.
• Excellent time management skills in order to focus and meet deadlines under pressure.
• Bilingual.
• Yardi and Onesite
• LIHTC
• Tax Experience
• Property Management
• Section 8
• Loan Origination
• MDS
• Customer service
• Salesforce
• Sales
• Hotel experience
• Assisted living
• Care plans
• Senior care
• Property management
• Fair Housing regulations
• Time management
• Communication skills
• Microsoft Excel
• Microsoft Word
• Yardi
• OneSite
• Property leasing
Certifications and Licenses
First Aid Certification
Certified Notary Public
Certified Medication Technician
Georgia Real Estate License
Driver's License
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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