Customer Service Audio Visual

Laura McConchie, CMP

Ruthers Glen, VA *************@*****.*** 703-***-****

Experienced professional committed to exceptional client experience, budget management and contract negotiation. Excel in challenging, fast-paced, and deadline-oriented environments individually or as part of a team. Proven leadership abilities used to motivate and strengthen individual performance from team members. Kaeser Compressors, Inc. July 2023 –August 2024

Promote superior experience by addressing client concerns, demonstrating empathy and resolving problems swiftly. Provide exceptional customer service by addressing inquiries and processing equipment and parts orders in an effective and timely manner. Collaborate with internal departments for accurate and efficient processing of orders, to include tracking and documenting Bills of Lading (BOL). Maintain a point of contact for internal and external clients regarding current and future orders.

Interior Logic Group April 2022 – July 2023

Established a business relationship with builders to provide outstanding customer service in executing service requests. This entailed reviewing for accuracy, order processing and delivery. Processed service repair orders, managed inspection schedules and maintained inventory files per company policy and procedures. Healthcare Businesswomen’s Association October 2019 – February 2022 Planned and executed several event logistics to include food and beverage, audio visual, signage and décor, travel and housing, shipping, and registration for simultaneous events ranging from 25 to 5,000 attendees. Society for Human Resource Management February 1998 – June 2019 Planned and executed event logistics for several conferences ranging from 100 to 25,000 attendees. Managed request for proposal submissions and contract negotiations for site selection and vendor management to include audio visual, food and beverage, shipping and registration. Managed various event budgets including a $1.7M budget.

Certifications

Certified Meeting Planner (CMP), 2011 – Present

Technical Skills

Microsoft Office Suite

SAP Inventory System

Various Association Management Systems

Various Budget Management Systems

Virtual Event Platforms

Contact this candidate