Insurance Follow-Up Representative/Claims recovery specialist
Resume:
DANA LOW
Huachuca City, AZ *****
***.**@*******.***
Insurance Follow-up Representative/Office Coordinator for a medical or financial company.
QUALIFICATIONS
Twenty two years’ experience in administrative support, reception area operations, & mail center
Skilled at providing assistance and training to peers
Good leadership abilities, always open to new ideas, willingness to learn and be challenged
Highly detail oriented, excellent multi-tasking skills
MS Outlook 2010, MS Word 2003,07-10, MS Excel 07/10, MS PowerPoint 2010 software proficiency
Experience with Change Assurance, Availity, Meditech, and Affinity Software programs
EMPLOYMENT HISTORY
Insurance Follow-up Associate, Biller/Collector
R1RCM, Inc. Arizona & Florida Acute & Long-Term Acute Care Hospitals 2020-2025
Daily telephone interactions with insurance companies and clients
Collection of outstanding balances due to the provider
Filing and following-up on Appeals to Insurance companies to get claims paid
Requesting submission of bills and claims to insurance companies
Moving balance due by the patient to PR
Faxing requested documents to respective payers
Scheduling appointments for Rehabilitation services and calling patients for appt reminders
Filing Appeals and following up on appeals and payments from the ins company to provider
Billing claims to the insurance companies on behalf of the healthcare provider
Reviewing claims in payer portals to determine next course of action
Lead Cashier/Business Dining Assistant
Aramark Corporation, Ecolab Global Headquarters; St. Paul, MN 2016-2020
Greet, smile, and maintain a positive and friendly attitude to all customers
Use cash registers, credit card machines, and Aramark Cashier Policy to best service guests
Stock service areas with paper goods, condiments, beverages, and food items as needed
Count, organize, & balance cash drawer, fill out cashier slip, and make deposits while in presence of manager
Monitor theft in the location and report incidents to managers
Assist with daily functions in kitchen, dining room, or front of house areas as needed
Maintain neat, clean, & organized cashier station
Responsible for inventory and product ordering
Give direction to other employees in department
Crew Member
Sweet Cream St. Paul/dba,Culvers 2015-2016
Helping restaurant customers by; order taking in drive-thru & front counter
stocking products in rest rooms, drive-thru, front counter, & dining areas
Making ice cream, and delivering orders to cars in drive-thru and dining room
Other duties as assigned
Crew Member
Sweet Cream St. Paul/dba,Culvers 2015-2016
Helping restaurant customers by; order taking in drive-thru & front counter
stocking products in rest rooms, drive-thru, front counter, & dining areas
Making ice cream, and delivering orders to cars in drive-thru and dining room
Other duties as assigned
EDUCATION
HS Diploma from Stillwater High School, Oak Park Heights MN
Vocational Diploma/certificate earned in Medical Secretary Program from Globe University Oakdale, MN
RELEVANT SKILLS
Ability to work independently and in teams, prioritizes multiple assignments, demonstrates flexibility & adaptability.
Knowledgeable in Medical Terminology
Typing skills at 41 wpm with 98% accuracy
Excellent multi-tasking and time management skills
Provides excellent Customer Service
Extremely Organized and Efficient
Excellent Problem Solving & Attention to Detail skills
Strong Oral & Written Communication Skills
Able to handle confidential materials with discretion
Performing day-to-day administrative tasks such as maintaining information files, processing paperwork, & database management
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