Help Desk Windows Server
Resume:
Junior R Laguerre
Miami, Fl *****
*************@*****.***
Technical Skills
help desk support
POS Installation & Upgrades
Windows Server 2012 & 2016
Windows 10 Installation
Troubleshoot POS Systems
Work Experience
Unisys Corporation February 2023 – present
Field Tech engineer
Beak- I -fix Dell and Hp computer, replaced hard drive, motherboard, lcd screen, power supply etc.
SmartSource Inc May 2021 – Present
Computer Technician
Helpdesk support, teller refresh, branch remediation for Chase Bank, preventive maintenance, installation
And break-fix solution of POS system. Update of software on pos, drive through speed of service system.
Diagnose software and hardware issue of POS system. Workstation deployment for Cvs Pharmacy.
Assigned IP addresses to computers and add computers to domain.
Troubleshooting system printers, installed network support application software, and experience with active directory. Support specialist for Miami Dade election department.
LAN/WAN- communication network & IP’s
Installation of Velo cloud, Windows server 2012, Windows server 2016
Installation of pin pads at Ross store, installation of modems on FPL trucks,
Installation of desktop monitors at Chase Bank, swapping of hard drive at stores
Windows 10 installation
Troubleshooting desktops computers. Installation of Smart technology equipment in home, camera, motion detector, contacts.
Installation of IP cameras, fire alarm installation in houses and businesses.
Dell server installation at Equinix downtown Miami
Tech Data May 2022 – August 2022
IT Technician
Troubleshoot and install point of sale systems for Pollo Tropical, Ross, Wendy’s restaurant, Victorias Secret, Marshalls, and other retail outlets.
Supported both Windows and MAC OS
Traced cables from Cisco switches to registers when devices are offline
Terminated cat5e cable at POS systems in the store
Install new POS devices including scanners and printer receipts at stores
Teleperformance March 2020 – May 2022
Agent Support
Provided technical support for agents of WellCare.
Assisted with password resets and unlocking of accounts
Assisted agents with gaining access to Centene Portal
Education
May 2024
Hemmersbach training Academy certificate
March-2023
Dell certified Technician
2020-2022
Computer Technician
CCNA Cisco Certify Network Associate in progress
2010-2013
Central Piedmont Community College
Associate degree in Cardiovascular Technology
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