Customer Service /Financial Services/ EPIC experience
Resume:
Amy Schoultheis ** Highland Meadows Circle
Highland Heights, KY 41076 **********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels.
Highly organized, with great attention to detail and follow-through.
Flexible, able and willing to learn new skills.
Professional in appearance and strong work ethic.
PROFESSIONAL PROFILE
Patient Financial Services/ Collections
(hired through Aquarious Temp Service)
November 2022- October 1 2024
Trainer: Elizabeth Ford
Phone# work.. 513-***-****
I am responsible for using Epic to answer and help solve most billing and insurance issues.
I add and verify insurance.
Initiate the billing out of claims when necessary.
Help to answer and solve customer questions and issues and complaints with in the guidelines provided.
Follow HIPPA Verification procedures.
I work well on my own from a work from home environment.
Canine Handler / Office Support
Watch UR Dog Daycare
Contact
Asst Manager Debbie Kidwel
October 2020 - November 2022
I help to provide a safe environment for all dogs while creating lasting relationships with the clients.
Providing daycare and boarding services for all breeds and assist in all aspects of the daily care.
I help to supervise and manage the new staff in accordance with company policies.
Scheduler/ Authoizations Specialist
Christ Hospital- Township of Liberty OH 45044
October 2019 -August 2021
Epic user to register patients and scheduled patients for 5 drs at different locations.
I would. check in and out patients, accept all payments,send messages to Drs. and all office staff.
I answered all phone lines, scanned biopsy reports and sent all results to the coordinating Drs.
Verified insurance and verified chemotherapy drugs and their codes to ensure the drug would be covered using multiple sites to ensure authorizations
Marketing Coordinator
Miracle Ear - Cold Spring, KY 41076
July 2019- October 2019
Responsible for running the entire front office.
I would answer multiple phone lines, record keeping,scheduling appointments while
following all HIPPA guidelines.
I was the first person to greet all clients, always with a smile to put clients at ease.
Responsible for coordinating marketing opportunities and attending various events
to encourage business.
Transportation Personnel
Executive Transportation
2016-2018
Contact Person: Rick Bravo
1810 Monmouth Street, Newport KY 41071
Reservation Specialist
I was responsible for dealing with very high profile clientele and setting up all expectations for the clients travel need.
Responsible for ensuring specific needs and requests were understood by our drivers.
Last minute changes were high priority to ensure the client was on time for their appointments, meetings or flights.
Dealing with complaints in a manor that was always satisfactoy to our clientele.
Driver
Responsible for transporting business personnel and executives safely and efficiently.
Customer service is always of the utmost importance.
Coordination and the planning of routes with office dispatch and personnel is often necessary.
Maintaining a professional appearance of both the vehicle and myself.
Preschool Teacher and Daycare Manager
It Takes A Village Daycare
2015-2016
Contact Person: Deceased
Currently Closed
Coordinated all classroom lessons and activities.
Responsible for the welfare and safety of all children and employees.
Knowledge of all state and county regulations and guidelines.
Responsible for all menus as well as following all state nutrition guidelines.
Event Coordinator
Hickory Sticks Golf Course
2013-Season
Contact Person: Roger Gallatin
3812 Painter Road, California KY 41007
Assisted in planning events at the golf course.
Contacted potential customers and caterers to allow for better customer service.
Would assist in decorating for events and outings.
Would also assist in food preparation or anything the client needed to assure the success of the event.
Daily preparation of food for the golfers.
Customer satisfaction was a priority.
All About Kids Learning Center
2009-2012
Contact Person: Christina Ansara
1137 Steffen Lane, Wilder KY 41076
Business Sold
Current cell# 859-***-****
Office Manager/ Preschool Teacher/ Classroom Coordinator
All state forms and physicals were reviewed and updated quarterly.
Office responsibilities of accounts payable and accounts receivable.
Daily attendance logs for personnel and students.
Tours for potential clients.
Private conferences with parents pertaining to their child or classroom teachers.
Coordinating schedules for teachers.
Responsible for menus and nutritional guidelines for all prepared meals and snacks.
Classroom lessons prepared in detail according to the age range of the individual classrooms.
Highland Heights Animal Hospital
1983-1988
Contact Person: Ray Stamper
(Father Ray Stamper Sr. was my boss)
2717 Alexandria Pike, Highland Heights KY 41076
Veterinarian Technician/ Front Desk
Answer multi-line phones.
Record all payments.
Communicate with the client to assess needs and determine what care their pet requires.
Routine visits were determined by needed vaccines and procedures were needed at that time.
I assisted in surgeries and general animal care.
I would also Administer vaccines and antibiotic injections as well as perform blood draws and routine lab procedures.
Assemble and assure proper cleaning of equipment and ensure sterilization procedures were followed.
Safety of animals, owners and coworkers was an ongoing task.
Education
1985 graduate Bellevue High School,
Bellevue KY
CPR certified
Training Certificates for Safety and
Procedures in
State certified daycares.
Certificate on identifying child abuse and
neglect.
Contact this candidate